Ann Arbor, MI - 2310 S Industrial Hwy

MI - 2310 S Industrial Hwy, Ann Arbor - 5/26/23

Fantastic customer service. The cat looks amazing. They returned it cleaner than when I dropped it off. They also kept me informed as to the status of the repair. They also dealt directly with the insurance company. I would highly recommend them if you need repairs.

Jane W

MI - 2310 S Industrial Hwy, Ann Arbor - 5/19/23

Great customer service. Friendly, knowledgeable and made the experience very pleasant. Thank you!!

Katie K

MI - 2310 S Industrial Hwy, Ann Arbor - 5/19/23

I have been impressed with Gerber's professionalism, responsiveness and overall level of care and communication throughout the process. For the discerning consumer, I would absolutely recommend them. They were open to dialogue throughout the process. I never felt dictated to, and I always got the feeling they cared about the customer and the end result. They display a high level of attention to detail. I have a difficult color to paint match (VW - Great Falls Green), and the painters did a stellar job of matching that difficult color. It looks really good. 10/10 here. Unfortunately, the actual repair was more of a 8.5-9/10. Most of the car looks really, really good. And they took extra time to buff the car so as to make sure all the surfaces matched from a finish point of view. The following statement is NOT intended to take away from all ... the positive items of note preceding this next statement. In the area of actual impact there is still a slightly noticeable break in the paint / finish, or a small piece of debris under the clear coat. It's really minor, but, I would have liked to see it 100% or as close to is as reasonable. My estimator assured me that since Gerber's work is warrantied for life, that if it becomes an annoyance to me or develops into a larger area of concern due to weathering and solar effects, I would be entitled to bring it back to be fixed. With that promise on file, I was satisfied enough to receive the car. Lastly, there were a few minor chips that did not end up being completed during the repair. It is not the end of the world, but if I am being honest I would have liked those to be completed so I didn't have to touch them up myself. The fact they were missed is entirely understandable due to the mechanism of damage in my cars case (showered with small metal debris on the highway from a failed u-joint of the vehicle in front of me). I do not hold Gerber at fault for missing these, and my estimator, Trent, assured me they would be happy to take care of it. I just couldn't be without transportation any longer and the estimated repair time for the additional items was another 3 days. If I am unable to satisfactorily touch those truly minor spots up, I will just bring it back to them when I have adequate time to await further repairs. All and all, I am happy with the work completed. Based on previous experiences with other shops throughout the years, I was expecting to have a lot of issues to drill down upon final inspection. The minor issues I have mentioned, still represent a facility and staff that is a cut above the norm. I commend them and recommend them. As an automotive industry professional of 15 years (manager at an Audi/Porsche/VW dealership), I can say without reservation that Gerber is among the best choice you can make when it comes to body work. I wish I could remember my receptionists name as well, but she was STUPENDOUS. read more

John M

MI - 2310 S Industrial Hwy, Ann Arbor - 4/1/23

I had a great experience with Gerber after having an unfortunate encounter with a snowbank in my Mini Cooper. All the staff were friendly, professional, and helpful especially the estimator, Jason. The repair work was completed earlier than expected, and they even washed my car & cleaned the inside. The car looked like new when I picked it up. Now that's what I call customer service!

Diane

MI - 2310 S Industrial Hwy, Ann Arbor - 2/22/23

Great communication. Excellent job repairing my vehicle. Seamless integration with Hanover Insurance and Enterprise Car Rental, which was much appreciated.

Alison P

MI - 2310 S Industrial Hwy, Ann Arbor - 1/26/23

I was very impressed by the personal service and the thoroughness of the work from start to finish.

Francis B

MI - 2310 S Industrial Hwy, Ann Arbor - 12/16/22

Thanks for fixing Bradley!! He looks amazing with his new face lift and his shiney new right ear! I got him home and I just stood outside looking at him. I also came out the store and forgot he was car, because he looked so handsome. Not to mention he was cleaned out and smelling fresh!!!

Andrea P

MI - 2310 S Industrial Hwy, Ann Arbor - 11/15/22

The quality of the work as well as customer service was second to none, highly recommended!

Mel W

MI - 2310 S Industrial Hwy, Ann Arbor - 10/28/22

My 1st time at Gerber. They are terrific! Everything clearly explained, excellent communication while my car was in their hands. Cost was less than the estimate, and time required also less. I'm totally happy!

Martin K

MI - 2310 S Industrial Hwy, Ann Arbor - 10/17/22

Absolutely terrific work. The bumper color matches and fits great. One could say it even looks better than the factory job given it's a Tesla lol! Appreciate their professionalism, quick turnaround time, and the interior/exterior detail. Thank you!

Simrit J

MI - 2310 S Industrial Hwy, Ann Arbor - 10/4/22

Did an excellent job of replacing a door and repainting it so perfectly that it's impossible to tell which door got replaced. They also did everything in their power to expedite "supply chain issues" that were slowing the arrival of replacement parts.

Gordon S

MI - 2310 S Industrial Hwy, Ann Arbor - 8/3/22

Completely satisfied and impressed with Brandon and his team to go above and beyond in their attention to detail.

Ronda S

MI - 2310 S Industrial Hwy, Ann Arbor - 6/16/22

Absolutely great service! Had my vehicle repair quickly in 4 days. Very professional team that I would definitely recommended. Thank you Gerber Collision & Glass.

Deisy A

MI - 2310 S Industrial Hwy, Ann Arbor - 6/9/22

Wonderful and friendly service ! The repair was done in a fast but thorough manner - very pleased !

Paul B

MI - 2310 S Industrial Hwy, Ann Arbor - 5/26/22

Great job and finished ahead of schedule! Thank you!

Vicki B