Arizona Feedback

AZ - 2100 W University Dr, Tempe - 7/25/18

Mo and his whole team are the best. My 2015 Mercedes got into an accident right before winter break 2017. It was my first accident ever, my car got squeezed between 4 cars. I was scared and have no idea how to talk to the insurance company or to fix my car. I got a little bit frustrated with the insurance company because it's just so hard to contact them. It took a week and I finally got the rental car so that I can drop off my Mercedes to Gerber to get it repaired. Everything was very stressful before that, until I walk into Gerber. The first time I walked in, they literally took care of everything. They took my car, contacted my insurance company, and drove me home. Through the fixing/waiting process, it was a constant communication. Emails, copies of the email that they send to the insurance company, text messages with process ... tracking, callings, and voice mail... They are always available when I call them. Their consumer service is the best. After two weeks, I got my car back and it was just like a brand new car. Even though it still has some on and off technical issues (Mercedes are so hard to fix with all the technologies, and so expensive, too), they were able to take care of it even it means that they need to send it the Mercedes body shop ( I don't think they can do a better job, but they need to use their own technologies to fix their problems...). They will care for your car until there are zero problems, and they you help you to fix it if your car happened to have continued problems. I need to say thank you to them: the whole experience means a lot to me, throughout the whole process, you guys are the one that I can trust and know that you willing and able to help me. It's been more than half a year from the accident, and I was satisfied with every single interaction with you guys. (Thank you for even checking and fixing my bumper this morning, it was not even from the accident and you are willing the spend your time and afford to do that. It might be a little thing for you, but for me, it really means a lot!)Thank you guys for taking care of the little things and big things, and hope you guys not get tired of doing what is good, and good luck to your business! read more

Yuerong S

AZ - 41801 N 41st Dr, Anthem - 7/19/18

The service I received from Gerber Collision and Glass in Anthem was top shelf. Sarah handled the check in and billing process in a proficient and professional manner. Jeffrey K. expedited the estimate and repair process, keeping me informed every step of the way with photos, e-mails and phone calls. The finished repairs were 5 star quality completed ahead of schedule.

JACK V

AZ - 8045 S Priest Dr, Tempe - 7/19/18

Great service. The repairs were completed 2 days earlier than was quoted. Quick and efficient.

Sae M

AZ - 41801 N 41st Dr, Anthem - 7/18/18

It could have been an awful experience, but Sarah and Jeff made sure that it wasn't. THANK YOU SARAH AND JEFF!

Charley A

AZ - 41801 N 41st Dr, Anthem - 7/18/18

Both Jeff & Sarah gave GREAT customer service. They got the needed parts and scheduled the service ASAP. I would definitely recommend Gerber to others.

William S

AZ - 41801 N 41st Dr, Anthem - 7/17/18

Jeff and Sarah were great to work with. They kept me updated, and delivered when promised. I will recommend them.

Michael B

AZ - 41801 N 41st Dr, Anthem - 7/14/18

These guys did a great job. From start to finish I felt like i was a priority. Very professional. I would highly recommend.

James S

AZ - 2100 W University Dr, Tempe - 7/13/18

Loved my experience! Was kept informed the whole way. Truck looks awsome. Will highly recommend to friends and family.

John E D

AZ - 41801 N 41st Dr, Anthem - 7/12/18

Jeffrey K was professional - fast - courteous - thorough

Joe T

AZ - 41801 N 41st Dr, Anthem - 7/12/18

Jeffrey K. took the emblems off of my new car and did a great job. I was very pleased with the efficiency and the great service! Will definitely recommend to other friends and family.

Alison H

AZ - 8910 E San Victor Dr, Scottsdale - 7/11/18

Fender was replaced and scratches removed excellent job.

Raymond C

AZ - 41801 N 41st Dr, Anthem - 7/9/18

Jeff K., our estimator, is awesome! He is knowledgeable, friendly and helpful! Jeff is an asset to Gerber and will be our go-to-guy for all of our repair needs! I have spread the news of him throughout Anthem as he is that good!

Jamie S

AZ - 8045 S Priest Dr, Tempe - 7/1/18

great service from Jordan

Luke L

AZ - 41801 N 41st Dr, Anthem - 6/28/18

Jeffrey and Sarah did a great job with communication and making the process simple and quick. The shop did excellent work on my truck from a stolen tailgate and multiple places of damage. All work was completed and above expectations. When I responded or asked questions, everything was taken care of promptly. Great Job and Great Shop!

Curry E

AZ - 6108 N Travel Center Dr, Tucson - 6/27/18

5 stars says it all. Top notch service from start to finish. Your Estimator Jennifer R. explained the process told me when the car would be ready and kept me informed. all the way. A 2 day repair was completed in 1 day.Very satisfied with workmanship and the bonus detailing. Car looks great. Will use Gerber again but hopefully not to soon.

Dominic C