Arizona Feedback

AZ - 6108 N Travel Center Dr, Tucson - 6/2/16

Jessica and the other staff that I met were gracious, knowledgeable, efficient, courteous and prompt. The car rental process was seamless and my car was delivered before the promised time, all washed up and looking pretty. I will definitely use Gerber again if needed and will refer my friends to your center.

Karen B

AZ - 6108 N Travel Center Dr, Tucson - 5/31/16

Out standing service, updates on progress of repairs were excellent. Repairs were finished days before expected and we were amazed at the quality, speed and care that we received . Jessica , thank you for making this so easy.

Mary M

AZ - 6108 N Travel Center Dr, Tucson - 5/27/16

Excellent service and on time. Kept me informed

David B

AZ - 7530 E Hampton Ave, Mesa - 5/26/16

I was very happy with the service. the staff was pleasant and helpful. the work was timely, and well done. I will HIGHLY WRECK-OMMEND GERBER.

thomas s

AZ - 6108 N Travel Center Dr, Tucson - 5/25/16

My 2011 Subaru Outback was in with undercarriage damage. The repair was quick and efficient . The best part was the daily text updates and the follow-up phone calls. This shop was on top of the repair the whole time.

Chris N

AZ - 6108 N Travel Center Dr, Tucson - 5/25/16

Jessica did a fantastic job communicating with me throughout the very speedy process. The staff was very friendly and professional. The car was returned clean, both inside and out, the damage is gone and I am back on the road again.

Randy M

AZ - 7530 E Hampton Ave, Mesa - 5/21/16

Great customer service! Prompt and quality work. We really enjoyed the experience we had with Gerber!

Melanie H

AZ - 3145 E Main St, Mesa - 5/20/16

Your service is excellent, the guy is so nice. Thank you so much.

Changqing C

AZ - 3260 S Arizona Ave, Yuma - 5/18/16

I want to commend the Progressive Agent/Assessor (Barry A) for recommending Gerber Collision to perform the repairs needed on my vehicle. Barry has an exceptional rapore with the management of Gerber (Josh & Kevin) and together they were able to formulate a plan to make the necessary repairs to my 2003 BMW 540-I. The repairs required to return my vehicle to an "as new" condition were very complex and they executed the plan with professionalism and expertise. I couldn't be more pleased with the final results! " Bravo Zulu" to Barry, Josh, Kevin and the rest of the professionals at Gerber. I will gladly recommend Gerber to my associates and friends in need of professional automobile repairs!

Thomas R

AZ - 6108 N Travel Center Dr, Tucson - 5/18/16

Excellent service - -just about the best auto service I have ever had. Jessica is a great employee !!

John C

AZ - 4825 W Glendale Ave, Glendale - 5/15/16

I am a repeat Gerber customer. My initial referral to Gerber was made by my insurance carrier, USAA, for some work not associated with any claim back in 2012. The gentlemen who handled my vehicle's needs were Jon F. and Josh H. Both of them were stellar representatives of your company, and I judged the completed work to be exceptional in quality. Recently, one of our family cars was hit by a flying wooden object while motoring on the 101 freeway. Gerber was again my repair facility of choice. (When USAA recommends a business, it has been my experience that the suggested company is top notch in their field. Once more that proved true.) Four people stand out in my most recent experience with Gerber's customer service and the repair of my car: Cassie B., who took my first phone call and, with a smile in her voice, made my initial appraisal ... appointment. Her welcome of a new customer was both assuring and sincere. She's a great ambassador (either on the phone or in person) for your company. Avery A. personally handled my car's check-in, all the requisite paperwork, watch-dogged the repair process, and, along with Cassie, ran a thorough check of every system before clearing the car for delivery back to me. There was even a glitch in the wood-struck driver's-side door locking mechanism, and she wouldn't let me leave until that last element of the repair was operating smoothly. She's a terrific manager of your Glendale facility. Dave B. was the technician who got his hands dirty repairing my damaged car. On my scheduled pick-up day Dave stayed around after his shift should've been over to make sure that I was completely satisfied with the repair work he had been responsible for. What a telling dedication to job quality and personal integrity. Fortunately for me, when the door locking mechanism glitch was discovered, Dave stayed to make the necessary adjustments until it performed flawlessly. He is another fine representative of Gerber's customer service credo. Finally, but certainly not lastly, praise must also accorded Jeffrey K., my repair's estimator and principle point of contact throughout the repair process. I've been told that USAA's trust in a repair shop is chiefly lodged in the integrity and expertise of the shop's repair estimator, and also that USAA's trust is only earned in proven performance over a length of time. Well, it is readily apparent why Gerber's Glendale shop is recommended by USAA to its membership: Jeffrey K. In every instance of the process, from initial meeting and estimate, through the repair schedule (dynamic because the arrival of the repair parts dictated changes to the original projected repair time), to the day of repaired car delivery, Jeffrey exceeded expectations. He's just that good, that thorough. And when fielding my frequent numerous questions, he graciously gave of his time and expert advice. So besides being a sharp professional, he was also considerate and personable to a customer hungry for information. Regarding my car's windshield replacement, I did not get the chance to meet the Gerber team that replaced the broken-through windshield. The finished job, though, reflects the same high standards found in the entire repair effort. Please accept my thanks to them as well as the four persons I've mentioned above. Once again, Gerber has earned both my trust and respect. read more

Newell T

AZ - 7940 E Lakeside Parkway, Tucson - 5/13/16

Service was excellent from Front Desk to our Estimator, Marcela P. Estimate was accurate. Work was performed in a very timely manner, they even detailed our car before returning! Have had work done there before & will always choose Gerber for any future needs. Will refer all friends in need as well. Thank you!!

Tessie G

AZ - 775 N Dysart Rd, Avondale - 5/11/16

I needed to get a small crease fixed on my '68 Chev Pick up. I met with Joe Wilkes at the Avondale location. He was professional all the way. Keeping in contact with me with numerous calls during the repair time. I would not hesitate to recommend them or go there again!!! They matched the paint perfectly! Thank you!!!

Dennis N

AZ - 4825 W Glendale Ave, Glendale - 5/9/16

Very happy with the response and work done. Everyone was very helpful and Jeffrey K. did a great job

George G

AZ - 4825 W Glendale Ave, Glendale - 5/9/16

Jeffery Did a great job keeping me informed and organizing the work done on my VW. Everything went very well and I received the car back in like new condition ! I was very pleased with all aspects of the service provided and Jeff made all that possible. Thanks Jeff and keep up the great work !

Christopher L