Atlanta, GA - 2441 Cheshire Bridge Rd

GA - 2441 Cheshire Bridge Rd, Atlanta - 12/13/12

My car was taken here as a sublet job after my wheels and tires were stolen. Jeff Synowiec did a great job of keeping me updated with status of my vehicle and coordinating efforts between my insurance company, Gerber, and Kaufman Tire to get my vehicle back in my hands as quickly as possible.

Tim B

GA - 2441 Cheshire Bridge Rd, Atlanta - 12/4/12

Extremely efficienct office personnel. The fine workmanship by Gerber returned my car to good as new!

Jean S

GA - 2441 Cheshire Bridge Rd, Atlanta - 12/4/12

My car was broken into while my daughter was in Atlanta visiting friends. She was unable to get into the car due to something the robbers used on the door so she flew home, and left the car in GA. I live in Indianapolis and was told by friends to contact Gerber Collision to determine if they could help me. Everyone was so helpful, they towed my car to the shop, repaired it, and worked with me until I could find a transport company to pick it up and deliver it to me in Indy. Barbara Matthews worked very hard to accommodate my needs and understood my circumstance… she is my Hero. The fine people at Gerber outdid themselves in every area, and exemplify the meaning of true Customer Service. Happy Holidays!

Donna L

GA - 2441 Cheshire Bridge Rd, Atlanta - 8/14/12

The folks at the Atlanta Gerber location were amazing. My car was done before the due date, and looks better than it did when I purchased it new. When I noticed a spot on the seat, they immediately came out, cleaned it, and voluntarily cleaned the carpet spots that had been there when I brought the car in. They were polite, courteous, professional, and wonderful to work with; I have used them in the past, and won't go anywhere else for body shop work on my car. These guys are more than just top notch.

Anna-Marie S

GA - 2441 Cheshire Bridge Rd, Atlanta - 8/13/12

Service was stellar! The staff was extremely professional. I dropped off my car as discussed with someone waiting for my arrival and my repair was done early. Would HIGHLY recommend anyone needing collision and/or glass repair to think of this company first! Thank you Gerber!!

Angela N

GA - 2441 Cheshire Bridge Rd, Atlanta - 8/1/12

I had a great experience here today. Another body shop did work on my car but casued a problem with the automatic windows. I called Gerber, who were very busy, explained the situation, and despite their workload, they said they would fix it today as my windows wouldn't close and it was due to rain tonight. I dove over, and left about 10 minutes later with the problem 100% fixed.

Kevin T

GA - 2441 Cheshire Bridge Rd, Atlanta - 7/30/12

"I wanted to say just how pleased I am with the service provided by Samantha Bailey at Gerber Collision in Atlanta on Cheshire Bridge Rd. My initial impression of Samantha when she eyeballed the damage to my car is that she was friendly and competent, but not cocky. She has a reliable quality that is intangible, and quite frankly lacking in the auto repair industry in Atlanta. To contrast my experience with Gerber against other body shops, just minutes before taking my car to Gerber, I had spent 30 MINUTES at Classic Collision waiting for an INITIAL estimate of repairs to the rear bumper of my car. I should mention that Classic Collision's receptionists and staff were "yelling" at each other like southern ghetto white trash and the flies in their waiting room only added to the "flavor." Classic Collision also had ... the nerve to boast they had "10 shops across Atlanta" giving me the impression they were"too big to care." So I went to Gerber next (and with a highly skeptical attitude too). The immediate feeling I got from the shop in Atlanta was peaceful, clean (they even have a kid toys), organized, and intimate. Well, little did I know that Gerber was nationwide. Based on the well-kept office space and waiting area, I knew that they took pride in keeping a clean work space and ultimately they would be professionals from beginning to end. Samantha had me in and out for my initial estimate in less than 10 minutes! She also immediately set up a car rental with Enterprise just downstairs and one door over. She projected the repairs would take about 2 days and no more than a week; and she was right. I dropped my car off on a Monday, I got cost estimates within 24 hours, and my car was done on Thursday. So while I'm raving about the quality of service, I should also say that I'm fully satisfied with the repairs made to my car. It looks like new! And even if I weren't satisfied, I know that Samantha Bailey would be responsive. I know this for a fact because after I got my car back (Gerber had washed it), I noticed a cup holder insert was missing. I have a pesky RAV4 where the cup inserts like to stick to the bottom of a cup. Well, I emailed Samantha the next day, describing my situation. Yes, a $17 cup insert is not much to worry about. But Samantha wrote back immediately and said she would look for it in their office/shop; and check with the general manager on Monday to see what could be done if it wasn't found. Samantha actions reflected solid principles of customer service. Gerber is not "too big to care" and that is the kind of company that not only earns my business, but my trust. Ultimately, the "missing" cup insert was found. But the fact that Samantha went that extra mile over something minor, is a testament that you can take the big things (like a banged up car) to her because she cares about the small stuff. It's not just about a pretty exterior with Samantha, it's about integrity, both in character and in the structure of your car. I'm happy to write this "wreck-ommendation" for Samantha and her crew at Gerber-Atlanta because it is well-deserved." read more

ROSE W

GA - 2441 Cheshire Bridge Rd, Atlanta - 7/16/12

I was recommended to this shop by my insurance company after an accident. I was impressed by the clean and organized shop and great customer service. Samantha Bailey did a great job ensuring my car was repaired correctly and on time.

Mitch K

GA - 2441 Cheshire Bridge Rd, Atlanta - 6/27/12

I am very pleased with the service I recieved at Gerber. My problem was delt with by Samantha with charm, intelligence, and competance.

Marjorie M

GA - 2441 Cheshire Bridge Rd, Atlanta - 6/25/12

Samantha was awesome! She was very helpful from when I first came in to get an estimate right up to when I finally came in to get everything done. I would recommend Gerber and Sam to anyone who needs car repair.

Lauren Y

GA - 2441 Cheshire Bridge Rd, Atlanta - 6/10/12

From the moment I walked into Gerber with my damaged car, I felt like I received a level of service beyond what I have received at other repair shops. Jennifer Kuehl was amazing throughout the entire repair process. From the first time I met her on day one, I knew I was going to be well taken care of. Also, one of the first things I noticed about the facility was how clean it looked which is another way this location demonstrated a high level of professionalism. Jennifer kept me up to date with the happenings of my repairs according to the Gerber policy. The information provided in these calls reassured me that my car was being taken care of. Jennifer took note of concerns I had with the brakes and tires on my car, and the next time she called, she reported back the results of their inspection. I did not even have to ask her about my ... prior request, that was one of the first things she disclosed to me. I would highly recommend Gerber to anyone looking for quality and professional service for collision or glass repair. I will continue to keep Gerber at the top of my list for future needs. read more

Clayton G

GA - 2441 Cheshire Bridge Rd, Atlanta - 6/6/12

Helped by Samantha ... she was great!

craig R

GA - 2441 Cheshire Bridge Rd, Atlanta - 5/30/12

Samantha Bailey did an excellent job from start to finish accomodating me! She was very nice on the phone and well-spoken and when I came in to drop off my car she was equally friendly and nice. I called Samantha to request a larger car and she accomodated my needs immediately. Nowadays customer service is a second thought and Samantha proved that is not the case-she is an asset to your company and I will continue to use Gerber because of her customer service.

jennifer c

GA - 2441 Cheshire Bridge Rd, Atlanta - 5/15/12

The whole process went smoothly and I was very satisfied with the repair. I would definitely recommend this location to family and friends. Thank you!

Larry D

GA - 2441 Cheshire Bridge Rd, Atlanta - 5/7/12

Gerber did an excellent job. All your workers were courteous and professional.

Doug G