College Park, MD - 5106 Branchville Rd

MD - 5106 Branchville Rd, College Park - 10/22/13

Service here was great and timely! My car looked brand new and they had great communication throughout the whole process! A mishap occurred when returning my car back however I received a $25 gift card! Thanks Gerber!

Temi F

MD - 5106 Branchville Rd, College Park - 10/11/13

I brought my car to the College Park shop and dealt with Craig Plucinski. He really helped me throughout the process of fixing up my car. Craig was very helpful in explaining what the problem was and provided continuous updates as my car was being taking care of. I was impressed with the overall customer service. In all, I had a great experience Craig and the Gerber Collision team and will definitely take my car back there in the future.

Scott F

MD - 5106 Branchville Rd, College Park - 10/10/13

Service was fast. Took less than one day! Communication was awesome. Cleaned and fixed the hinge on my door(which wasn't part of the original problem) as an added bonus!

heather p

MD - 5106 Branchville Rd, College Park - 9/1/13

Completely satisfied with the service Thank you. Can the reason for not giving a high grade is because I want to be mean :-D. Hope you are having a great day. Try to not let them work you too hard.

Rob C

MD - 5106 Branchville Rd, College Park - 8/30/13

I think we already responded to a survey on Gerber. If not, please know that we are always satisfied and that's why you guys are always our first choice.

Clifton C

MD - 5106 Branchville Rd, College Park - 8/27/13

The service was very good. The people (Ms. Perez and Craig) were very friendly and informative. They communicated with us when necessary, and made sure we were comfortable and satisfied with the car before we left. I would definitely come back and recommend them.

marcia h

MD - 5106 Branchville Rd, College Park - 8/19/13

They were extremely helpful and up front with times and repairs. They were professional and worked hard to get the job done. I had a small gap in work while a part was on order and saw that the paint on the bumper did not dry correctly. They fixed the bumper without a question. They back their work and really take care of their customers. Erie did not cover all of my rental even though we saved them money by taking the car back to wait for the part, but gerber took on the rental bill without question. I actually found out via Enterprise. I highly recommend getting your work done at Gerber Collision.

Robert C

MD - 5106 Branchville Rd, College Park - 8/13/13

Craig, I tried to send this feedback email to the address on the card but it would not go through so I am sending it to you in hopes you can get it to the right place. I feel your bosses should know how please I was with your service. Thank you.

Linda K

MD - 5106 Branchville Rd, College Park - 7/30/13

When we brought our Ford Focus to your shop in College Park, your employees were courteous, knowledgeable, and informative. I want to especially thank Perez, the “intake” person. She answered all my questions and especially made me feel at ease. Mr. David Henry also made me feel confident that Gerber would do a good job. The estimate was done quickly and competently. All the paperwork with the insurance company was handled by Gerber. We had an appointment for the next Monday. Mr. Henry estimated it would take 5 days. The job was completed in 4. When I brought the car back for some clear coat overspray issues, Malcolm took care of it for us right away. We just wanted to express our complete satisfaction with your work on our Ford Focus. The fender looks like new and everyone there was pleasant and helpful. We would readily recommend your ... services to anyone. Thank you! Penelope Murray & John Bartoli read more

John B

MD - 5106 Branchville Rd, College Park - 7/30/13

When we brought our Ford Focus to your shop in College Park, your employees were courteous, knowledgeable, and informative. I want to especially thank Ms. Perez, the “intake” person. She answered all my questions and especially made me feel at ease. Mr. David Henry also made me feel confident that Gerber would do a good job. The estimate was done quickly and competently. All the paperwork with the insurance company was handled by Gerber. We had an appointment for the next Monday. Mr. Henry estimated it would take 5 days. Ms. Perez kept me apprised of the progress of the fix. The job was completed in 4. When I brought the car back for some clear coat overspray issues, Malcolm took care of it for us right away. We just wanted to express our complete satisfaction with your work on our Ford Focus. The fender looks like new and everyone there ... was pleasant and helpful. We would readily recommend your services to anyone. Thank you! read more

Penelope M

MD - 5106 Branchville Rd, College Park - 7/29/13

Very good.

Gordon G

MD - 5106 Branchville Rd, College Park - 7/17/13

Please forgive the delay in responding to you. The last time I required bodywork on a car was about 12 years ago. The shop was in NJ, and was highly recommended by my insurance company. My repairs took one month, though the expectation was set to be less than half that. It was impossible to get staff on the phone who were knowledgeable about my job. I felt as though I was at their mercy because they were holding my car hostage. My experience with yourself and David couldn't have been more of a polar opposite of the above experience. From the moment I scheduled a quote with David, to the detailed explanation of the quote followed by the GM giving me a ride to the Metro - through the thoughtful status updates and dead on-time delivery of the job, I felt like an important customer who was treated as such. And, by the way, I'm thoroughly ... satisfied with the job, as well! David's experience in quotes was very obvious though his fast assessment of damages and required repair materials. I'm a bit attached to my autos, and I also got a sense that you and David were sympathetic to that. Please share this with your management, as I'd like the opportunity to give the both of you praise – as well as the workers on the back end who did such an excellent job! read more

Peter P

MD - 5106 Branchville Rd, College Park - 7/11/13

"Dear Craig: I just picked up my 2005 Eclipse and I was blown away at the beautiful job done on my car. I love your shop. When I initially called to make the appointment, Perez showed genuine care over the telephone, even encouraging me to call the police to have the deductible lowered to $250. That saved me at least $250, plus rental savings. She assured me that "we'll take care of you," and indeed you all did. When I came into the shop, Dave did not look at my poor little car and "tsk" "tsk" me like the dealership did several years ago when they fixed the front end for the same reason. The dealership made me feel awful. Dave, on the other hand, kept telling me what a great car I had (even with the little dents and nicks) and was very knowledgeable with informatiion on fixing other things I wanted to ... improve. I could not afford the detail work at this time, but the inside of my car looks fantastic. I even called Perez after I got home to ask her what product was used to clean the inside as there was no odor! You have the best team there -- with Perez and Dave being the perfect people to interact with the public. Your shop people, although invisible to me, are obviously a quality team. This is my second experience with your shop. I was there before for the back end when I did a fender bender with a metal post. That was when your shop had another name. That paint has never chipped. And it matched better than what the dealership had done on the front. Plus, the dealership paint chipped. I called AMICA and raved about your shop to the agent -- she said she, too, had had her car at your shop and had the same experience. So, you are the manager, and the kudos go to you. You are running a great operation. Thank you! Sumiko" read more

Sumiko W

MD - 5106 Branchville Rd, College Park - 6/10/13

"From start to finish I had a great experience with Gerber Collision & Glass. The reason for me having my car worked on here was because of an accident , and refered to by the person who crashed in to my rear bumper's insurance. I'm glad I went here beacause it was a great experience overall. The workes are very professional , curtious , and make sure you understand everything from start to finish. Also they don't take long at all to get you back in ride I highly "wreck-ommend" them ."

Cristian V

MD - 5106 Branchville Rd, College Park - 5/15/13

Thank you for fantastic service!

Brie L