Colorado Feedback

CO - 275 Enterprise Dr, Pueblo West - 3/4/13

They were friendly and caring. They did a great job on the repairs. I really appreciate them and will be recommending them to others.

LeAnn F

CO - 6750 S Dawson Circle, Englewood - 3/2/13

Great service, very fast with the repairs and excellent workmanship. They did an awesome job on matching the paint. I rate them as a 10 across the board.

Robert H

CO - 2228 S Colorado Blvd, Denver - 3/1/13

Hi Dezirae, I would like to tell you how well one of your employees did to help me repair my damaged truck. I'm John Ebert and I had a Red Dodge Dakota that was hit by a Porsche. Your repair process manager Jake Schuman was excellant and took great care of me and my truck. When I arrived he examined the truck with me and pointed out what needed to happen to repair the truck. He asked me about how I did with the accident and I told him that my baby girl was in the back seat and that she was ok after the accident. I also told him that I was unemployed too. After that he contacted me every several days to give me update on progress of fixing the truck and also always asked me how I was doing and how the job search was going too. He explained how putting used, re-build parts was cheaper that brand new parts, they would be examined and ... re-painted and used. He also re-used the interior parts at my request. He worked with me very well and contacted my insurance company a great deal of time to get approvals to fix truck. He also followed up quite extensively when Cherry Creek Dodge discovered additional damage to the steering pieces of the truck. We had trouble getting my insurance company representative to respond, so he called the company itself to get permission to fix the newly discover damages. When I picked up the truck he told me how Gerber could fix the other scratches and dents in my truck, not gotten in the accident, at a later time. He always asked me how I was doing since I was unemployeed and how my baby is doing after the accident. That means he really cares about his customers. Which a great many companies don't. After I picked it up, I noticed that one of your painter got paint on my truck seat, I returned and showed Jake and he quickly fixed it. He works hard to get damaged fixed quickly for your customers. His communications skills are excellent and he listens very well to what customers say. He also knows the industry very well and all the costs and availability of used and new parts for repair. His universal knowledge, communication, program management and insurance industry knowledge, makes him a primary candidate for promotion. I would highly suggestion that you send this email to your supervisors and senior directors of your company. They need to know when an excellent employees exists. That way he could continue to add greatness to your company as a leader and supervisor too. He could also train other employees in customer skills. Your company fixed my truck fast and well and Jake is an excellent employee!! I will market your company to others that need vehicles fixed. John read more

John E

CO - 205 3rd Ave, Longmont - 3/1/13

Niki, I want to thank you personally for your customer service, your attention to detail, and quite honestly, your professionalism in keeping me informed on the status of my repairs. I rarely send emails like this, and take this to heart. I spent 20 years in hospitality management (General Manager), working for Hilton Hotels. It is rare to find someone like yourself. You represent your employers company with absolute professionalism and I truly appreciate working with you. Of course, each of every client of Gerbers is there because the second largest investment they have (most likely) has been damaged. No doubt this causes some grief to each person. I want to thank you for your assistance and I do, very much, appreciate your help. One of your reps came by today. I mentioned to her that I would be happy to forward an email that your ... company writes and approves to each of my customers. I do have a large customer base, I was agent of the year in 2012, and, I made what's referred to as Championship Club, top 2% of all agents in the US. I would be more then happy to inform my customers of your attention to detail, and the quality of the workmanship your company provides. Again thank you. read more

Scott H

CO - 205 3rd Ave, Longmont - 3/1/13

Excellent work. Great service

Scott W

CO - 12520 W Cedar Dr, Lakewood - 3/1/13

Awesome people an great service!

Corey O

CO - 6750 S Dawson Circle, Englewood - 2/28/13

Jason Kersey made getting my car repaired easy. I would recommend anyone to go see Jason at Gerber off of Arapahoe and Jordan for any repair needs!!

KJ B

CO - 6750 S Dawson Circle, Englewood - 2/28/13

good service, and keep up posted on every stage

Claudia L

CO - 2555 S Santa Fe Dr, Denver - 2/28/13

I am throughly pleased with Gerber! Staff was warm, friendly and extremely helpful. Darcy, was a pleasure to work with. She was clear, prompt, and warm hearted. I can't say enough good things about Justice Rich. She is a superb example of not only a GREAT employee but human being!! Justice has an amazing attitude towards life and her job. These qualities are essential for customer service. Thank you both for reminding me that there is quality customer service from real life happy human beings! You have a forever customer in me, and I will always refer my friends and family to Gerber on Sante Fe!! Keep smiling!

Amber C

CO - 6700 W Colfax Ave, Lakewood - 2/27/13

I took my car in to repair a scrape on the rear fender that I got in an underground parking garage, they were easy to work with and even picked me up. The car looks great and they cleaned it inside and out. I wouldn't hesitate to recommend them to anyone.

Amy S

CO - 275 Enterprise Dr, Pueblo West - 2/25/13

A1 service. Very professional. During the repair they kept in touch me with progress reports.Once I recieved the vehicle a thorough inspection was done.The estimator noticed that the body line between the cab and the bed were a little off.It was corrected immediately.Excellent work and service.

Dave H

CO - 275 Enterprise Dr, Pueblo West - 2/21/13

We were kept informed of progress and the work was done well.

Brent T

CO - 6750 S Dawson Circle, Englewood - 2/19/13

Great service

Rachel D

CO - 6700 W Colfax Ave, Lakewood - 2/18/13

I was extremely pleased with the service at Gerber located at 6700 W. Colfax. Jerry Valdez did an excellent job of following up with me consistently on the progress on my collision repair. Furthermore, he carefully explained the work that was being done so I had a full understanding of the work. He is a great asset to Gerber. The work that Gerber did on the car was completed to my expectations. Thank You.

THOMAS D

CO - 6750 S Dawson Circle, Englewood - 2/18/13

Great job on the repair. My taillight wasn't working completely, so brought the car back the next day and you fixed it right away. Very happy all and all. Repair from last summer still looks great!

Mark R