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Concord, NC - 6013 Victory Lane
NC - 6013 Victory Lane, Concord - 12/12/12
When I brought my car into Gerber I was pretty much missing the right side of my car and had stuff hanging everywhere. When I picked my car up you could not even tell anything happened. I was very pleased with how it turned out and they even washed it for me. Mrs. April and Mrs. Tanya had excellent customer service and kept me updated. I was also pleased with how fast the repair guys were able to get it done. Thank you
NC - 6013 Victory Lane, Concord - 12/6/12
Excellent service is always provided by Kevin Schoolcraft. My score for Gerber is by far a "10!"
NC - 6013 Victory Lane, Concord - 12/3/12
Communication throughout the entire process was top rate! I was kept informed on the target date, the unanticipated cause of delays and the revised completion date on a constant basis. The car was cleaned and ready for pickup when I arrived.
NC - 6013 Victory Lane, Concord - 11/26/12
Hi Kevin, With all the craziness surrounding our move to Pennsylvania...getting here just in time to get hit by the hurricane, lose power and water for a week and doing all the busywork involved in changing addresses, automobile title, tags licenses, etc. I have been remiss in sending you a thank you. Sorry for the delay. When Karen's car was hit by a runaway truck just 5 days before our scheduled move, I was beside myself trying to figure out how I was going to move the items slated to go in the car and how I was going to retrieve the car after it was repaired. You solved all of those problems for me. We brought you a car on Monday, October 22nd with a drivers door that needed replacing, a left front quarter panel that needed repair, front post and center post also needed to be fixed. I have to believe that most if not all body shops ... read more
NC - 6013 Victory Lane, Concord - 11/21/12
Could not have picked abetter place to get my car done. The young lady Aprill was just great the service was done when she promied it the car repair where perfect. Will be more than happy to recommend this shop to anyone in fact have already done so to a guy I work with.
NC - 6013 Victory Lane, Concord - 11/2/12
I just wanted to write this letter to express what an extreme pleasure it has been to work with Gerber Collision and Glass. April has been a joy to work with. She was friendly and showed genuine compassion for my situation. I do not have extended rental coverage on my insurance policy and April offered to provide a rental at no cost to me, fully paid for by Gerber Collision. Enterprise came and picked me up and I was on my way. The entire process didn’t even take 30 minutes. Needless to say, I was absolutely floored. Never in a million years would I have expected that level of service (and from such a large company) especially these days. It is good to know that there are still honest, genuine people running businesses who actually have their customers’ best interests at heart. I was obviously stressed and extremely worried after the ... read more
NC - 6013 Victory Lane, Concord - 10/18/12
"Dear Tawnya, Kevin & Aprill: To you and all the others at Gerber Collision who worked on my car, I give my heartfelt thanks for a job well done. Your dedicated commitment to delivering the highest standard of customer service and collision repair services is unmatched! I can well understand why BOTH my insurance company and the insurance company of the driver who collided with me use your company to do vehicle repairs. You have got to be the best repair facility in the Charlotte area - bar none. Tawnya: Thank you for your informative weekly calls during almost 6 weeks of shop repairs! You greatly reassured me. I always knew the current status and what to expect. I was grateful to be treated so professionally - as if I were very much a part of the repair process! Simply put... excellent customer service!!! I want to particularly ... read more
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