Durham, NC - 3410 Durham-Chapel Hill Blvd

NC - 3410 Durham-Chapel Hill Blvd, Durham - 4/1/13

Very pleased on the courtesy, professional inter-actions and efficiency of the entire repair process. Also, very surprised and pleased that my van had been vacuumed and washed, I was planning to get the van cleaned that day, but this service saved me both time and money.

Earl P

NC - 3410 Durham-Chapel Hill Blvd, Durham - 3/1/13

Excellent job done right on time and at a little less than the original estimate. Car looks better than new! Thanks.

H.G. S

NC - 3410 Durham-Chapel Hill Blvd, Durham - 2/24/13

My experience with Gerber was fantastic. Brent gave me the initial estimate. He was very friendly and professional and gave me all of the information that I needed. Camille at the front desk was very professional and helpful and warm to me and my children. I really appreciated how smoothly the drop off and pick up processes went, and I appreciated the help Gerber gave with communicating with the rental car company. The repair looks great. My biggest praise: I had my children with me when I was dropping off the car and picking it up. The folks at Gerber were so kind to the kids and so patient with me as I dealt with the car process and with attending to the kids. The day I was picking up was a very cold, rainy day, and Brent and another Gerber employee helped me move all of my stuff from the rental car to my vehicle in the bitter, cold ... rain. Brent even started my car for me a few minutes before I would return from the rental car place so that the kids and I would transfer into a warm car. The people with whom I dealt at Gerber went above and beyond to be helpful and kind. Having a collision repair should have been just a big pain, but their kindness made the experience the positive highlight of my week. read more

Elizabeth E

NC - 3410 Durham-Chapel Hill Blvd, Durham - 2/23/13

Gerber Collision of Durham was very efficient and kind and attentive. They kept me updated the entire 31 days my car was in repair (except for the day I was to pick up my car). They were most helpful and the entire process was easy. The only glitch was at the very end when my car was not ready on time (not a problem) but I was not notified of this (not good). I waited all day for the phone call telling me it was ready. However, once I contacted them, they stepped back up and kept me informed until my car was ready 3 days later. I appreciated this response. I would recommend them to friends.

Diane M

NC - 3410 Durham-Chapel Hill Blvd, Durham - 2/19/13

"LETTER: Dear David and Gerber Team, thanks so much fro the fantastic work on my "Benz"! The customer service and attention to detail was refreshing. We will be back! Thank you. Oh! My wheels look awesome too!"

Heidi R

NC - 3410 Durham-Chapel Hill Blvd, Durham - 2/17/13

Great service. Frequent updates were received by text and phone call. Friendly staff. Professional body work.

Ross M

NC - 3410 Durham-Chapel Hill Blvd, Durham - 2/11/13

Gerber Collision provided me with continuous updates, courteousness exchanges, and excellent body work. My car looks even better than it did before the accident. I love how committed they are to making their customers happy. I need my service to finish sooner than scheduled because I was leaving town and Gerber adjusted their schedule accordingly. Additionally, i really appreciated the daily phone calls and texts to update me on the status of my vehicle. I would absolutely recommend Gerber Collision to anyone who needs vehicle repairs.

Saleena S

NC - 3410 Durham-Chapel Hill Blvd, Durham - 1/12/13

Fixed the vehicle like new. Did excellent job and timely service. Recommend them highly.

Milson S

NC - 3410 Durham-Chapel Hill Blvd, Durham - 12/29/12

Gerber did an excellent job on the repairs, kept us well-informed, and finished ahead of schedule. The staff were knowledgeable, responsive, and worked well with our insurance company. Definitely recommend.

Lynn J

NC - 3410 Durham-Chapel Hill Blvd, Durham - 12/10/12

You guys did a great job! You fixed the car very well, handled a tricky situation with the insurance and stayed in touch throughout the process. Thanks so much. Kudos to Tiffany and David

Logan W

NC - 3410 Durham-Chapel Hill Blvd, Durham - 12/7/12

Great service. Polite staff and professional work. Would definitely come back and refer friends.

Kathryn J

NC - 3410 Durham-Chapel Hill Blvd, Durham - 11/29/12

I am very pleased with my experience at Gerber. Repair work was impressive, my CTS-V looks better than it did before the accident! Service was quick with several status updates along the way. Brent Watson and the whole team were all very friendly and professional. Thanks!

Michael W

NC - 3410 Durham-Chapel Hill Blvd, Durham - 11/28/12

Gerber did a prompt and excellent job on the repair. They were thorough in providing information during the entire process giving confidence that care was being taken. Thank you.

H.G. S

NC - 3410 Durham-Chapel Hill Blvd, Durham - 11/12/12

The process to get my car repaired was easier than I thought. As an insurance agent I counsel my clients all the time on what to do and how to do it, but it is different when you are the one who has to deal with the appraisals and getting the car repaired. The fact that you are paired with an Enterprise Rent-a-car just down the road made it even easier. Brent was great to work with and helped me through the process. Tiffany, your front desk person, was helpful as well and called Enterprise for me. If we need to have collision services again we will definitely use your shop. Thanks again for making this a very smooth process. Pat

Pat D

NC - 3410 Durham-Chapel Hill Blvd, Durham - 11/1/12

Service for minor collision repair was friendly, prompt, efficient and the quality of work was excellent. An ideal insurance-repair experience.

Luke D