Ellicott City, MD - 3420 Ellicott Center Dr

MD - 3420 Ellicott Center Dr, Ellicott City - 7/21/14

I brought my car in after NTB had dropped it from their rack while trying to perform tire maintenance. The front driver fender, rocker moulding, and wheel-well were pretty mangled. I worked with Kristina C. on getting the vehicle into the shop, thankfully the same day I called. Kristina recognized that I am pretty OCD about my Acura TL and made sure to convey to the body shop that speed of repair turnaround was going to take a "back seat" to top level quality. Also, this girl went out of her work day to drive me in her own vehicle to my place of work because I needed a ride. Much appreciated. She, as well as the body shop rep (Bruce) kept me informed with their progress, were clear in explaining the work required, and delivered a quality repair. I can't thank the whole group enough for getting my car up and running again. Looks ... great. Hopefully, the newly assembled parts will cooperate and not need any return visits. However, I am confident that Gerber will stand by their work. My car was returned to me washed and detailed inside and out. I appreciate the effort by the entire team in taking good care of my Acura. They have earned a repeat customer should I ever need this type of service again. read more

Anthony

MD - 3420 Ellicott Center Dr, Ellicott City - 7/17/14

We have previously received auto body service from Gerber @ Ellicott City and we extremely satisfied. For this recent repair, completed July 11, 2014, from the first contact with Customer Service Representative Ms. Tai D. until I picked up our auto after completion of repairs, everyone with whom we spoke were extremely helpful, responsive, and courteous. The technician, whose name I do not recall, called after looking over the vehicle to advise he found some other dents and scratches and asked if we wanted to also have them repaired. He quoted a price, and the final bill was exact to the penny as to the quoted price. An attribute not normal in the auto repair business, in my opinion. We have and will continue to refer friends and family to Gerber Collision & Glass. While we hope to not need their services in the future, we are ... realistic to presume damage will sometimes occur, and we will most definitely use Gerber's services for auto body and glass repairs. read more

Mel S

MD - 3420 Ellicott Center Dr, Ellicott City - 7/14/14

Gerber does an excellent job and has strong customer service. I highly recommend this company.

Carol W

MD - 3420 Ellicott Center Dr, Ellicott City - 7/4/14

The best service I have ever had. I have owned Mercedes,BMW and have dealt with all types of service shops. This by far my best

Phil L

MD - 3420 Ellicott Center Dr, Ellicott City - 7/2/14

Great service all around, they even looned for my iPad twice and found it! Thank You,

Jay E

MD - 3420 Ellicott Center Dr, Ellicott City - 6/20/14

Back in January I took my van to be repaired for body work. A deer hit me and damaged my front passenger fender and I had damage on my front bumper from an accident. I had both repairs done but the fender was after market that was replaced and did not fit correctly. I was not happy with how it looked. After talking to my insurance company they agreed to replace it with a an OEM. I took the van back this month to have it repaired and it looked great when I picked it up. I also needed a deadline met and Gerber was able to meet the deadline and have my van ready when I needed it. The gentleman who brought my van around even touched up my back bumper with paint as a courtesy to me which I very much appreciate since I am selling the van in a few months. It made my day when I picked up my van. Thanks to the team at Gerber on Ellicott City Drive ... for such great service! read more

Catina H

MD - 3420 Ellicott Center Dr, Ellicott City - 6/19/14

Work was excellent! Car was delivered when promised. It is hard to match black when a car has to be painted and it is 7 years old. But I can't tell the car was ever hit. It looks like new.

Gloria P

MD - 3420 Ellicott Center Dr, Ellicott City - 6/10/14

Excellent customer service by Christina Ca. She was very professional and pleasant. I have Benn going there for many years.

Hector G

MD - 3420 Ellicott Center Dr, Ellicott City - 6/9/14

Excellent work; Great staff; Highly recommend them.

Charles A

MD - 3420 Ellicott Center Dr, Ellicott City - 5/30/14

I received exceptional service and follow up from both Tahirah and Kris which made my experience pleasant and easy.

Anita S

MD - 3420 Ellicott Center Dr, Ellicott City - 5/29/14

Excellent service and being in communication.

Sandy B

MD - 3420 Ellicott Center Dr, Ellicott City - 5/3/14

Tai at the front desk was absolutely amazing to work with. Not only is she very lovely in appearance, she is incredibly polite, respectful, informative, enjoyable to talk with and does a superb job of keeping people informed about the status of their vehicle. She is a MAJOR asset to your Company. In times like these, I don't often encounter such friendly and professional treatment when having services provided. Bruce was also very nice and very professional and informative so that I understood what would be done, when, etc. He was good in getting back to me about vehicle status. Two great people at a great Company! Give them each a pay raise!

Paul G

MD - 3420 Ellicott Center Dr, Ellicott City - 4/30/14

Not only was the repair work great, but they finished a day early and everyone I dealt with was super friendly.

Debbie M

MD - 3420 Ellicott Center Dr, Ellicott City - 4/30/14

Great customer service by Ms. "T".( I don't want to misspell her name). She was able to get me in with urgency and Enterprise was waiting by so that I could make it to work on time. I was very happy and entrusting that she would ensure that my vehicle was well taken care. The team did a great job on fixing my repairs and ensuring I had the perfect paint match. I would definitely recommend them to others if they needed any repairs or services. Thank you Gerber Collision

Starlet G

MD - 3420 Ellicott Center Dr, Ellicott City - 4/29/14

I dropped my car off on a Monday morning to get my back taillight replaced, 3 hours later I got a call saying my car was ready to be picked up. Unfortunately, I was unable to get my car until Wednesday, but they were very understanding. When I got my car I only expected the back taillight to be fixed, but Gerber went above and beyond. They washed my car and they cleaned the inside of it for free. I was so amazed at that! No other place i have been to did that for me. I have only been to Gerber one time, yet I recommend them to everyone now! The super friendly staff and the fantastic work is what will keep me going back to Gerber for all of my car needs.

Allison L