Florida Feedback

FL - 12635 Hwy 27, Clermont - 6/11/18

ON time & looks like new. Thanks Hector.

Donald G

FL - 12635 Hwy 27, Clermont - 6/11/18

Exceptional Customer Service! We had driven from Illinois to Florida for our summer vacation, and midway through our trip, our van was rear-ended on the highway. We were able to open the rear hatch, but there was enough damage that it would not close again. We wouldn't be able to make the 16 hour drive back to Illinois with the hatch partially open and we only had a few business days left before our departure. I knew I couldn't get a full repair done until I returned home, so I was hoping someone would be able to do enough metal work to get the hatch closed. After a quick Google search, I found the Gerber Collision & Glass located in Clermont, FL. I recognized the name from their presence in Illinois and gave them a call. It was late in the day, and I was hoping to get an assessment early the next morning. The woman who answered the ... phone understood our situation, and although there were no appointments available, she offered to have the manager look at it and talk with us when he got to the store about 8:30 AM. We pulled into Gerber about 8 AM and Hector R. greeted us right away. The first thing he did was ask if everyone was ok after our accident. He then let us know that his manager had already filled him in on our situation, and he dove right in to look at our van. He seemed confident that he would be able to help us out, and we were relieved. We had rented a van for the day to continue our vacation, and we were happily surprised when Hector called at 8:30 AM and told us that they already completed the metal work and the hatch safely closed so we could continue our vacation and make the trip home. When we picked up our van, I asked Hector what we owed for the repair and he just smiled, and said, "no charge, enjoy your vacation and stay safe". I was stunned and thanked him for his prompt work and attention. There were plenty of banged up cars in the parking lot at Gerber and I'm sure their workload was full before we called. I am impressed that they communicated our unique situation among their team and tackled the job quickly to help save our vacation. Thank you again to Hector and the rest of the Gerber Clermont team! read more

Michael G

FL - 2020 College Ave E, Ruskin - 6/9/18

If I could give 10 stars I wouldn't hesitate, Mr. Carlson B. was heaven sent. He got to work right away on my truck and in only 4 days I was has it back. He's was very friendly and efficient. I would definitely recommend this shop. Thanks so much Mr. Carlson B. and Gerber company, actually any and every one who played a role in getting my truck back to me so quickly and just as beautiful as it originally was.

LaToya B

FL - 1040 Sunshine Lane, Altamonte Springs - 6/8/18

Oustanding customer service!! Everyone at the Altamonte Springs Gerber Collision location is very friendly, helpful and professional. Emmie T. did an exceptional job working through all the "snags" in locating the after-market parts needed for our truck. Jamie did an amazing job assisting with my numerous phone calls, relaying and obtaining additional information needed. I am very thankful and grateful for Emmie, Jamie and everyone on the Gerber Team who helped us through a very stressful time by getting our truck repaired quickly and back to us as soon as possible. THANK YOU AGAIN SO MUCH!

Laura D

FL - 10491 Corkscrew Commons Dr, Estero - 6/7/18

Great customer service from Dustin J!

Richard H

FL - 12635 Hwy 27, Clermont - 6/7/18

I had a really good experience with Gerber! Hector was very helpful and updated me with the progress of my car and answered any questions I had. I would definitely recommend Gerber to a friend!

Megan R

FL - 1011 Blanding Blvd, Orange Park - 6/7/18

All great people, kept me updated on progress of repairs. Rick was the best.

Travis K

FL - 808 S Hopkins Ave, Titusville - 6/7/18

I could not ask for a better experience on getting my car repaired. From the first time I walked in and spoke to Jean and Bob to the day I picked my vehicle back up, they both have been so helpful, professional, and caring. I appreciate the partnership with the rental car, which was very helpful. They deserve praise in a job well done and going above and beyond customer satisfaction.

Christine D

FL - 1340 Cassat Ave, Jacksonville - 6/7/18

The service was great, the people very friendly and we got the car back in a timely manner.

Kayse T

FL - 808 S Hopkins Ave, Titusville - 6/7/18

We are very satisfied with the work done on our vehicle. Customer service was very good. The people who work in this office are are friendly and helpful. We would/will recommend the company to friends.

Beverly B

FL - 9417 Philips Hwy, Jacksonville - 6/7/18

Jim & Jimmy were exceptionally friendly and helpful. The repair was done as promised and as Original. Great Job. The two guys, plus the receptionist are an asset to Gerber. Thanks for a great Job well done by all.

Larry R

FL - 12635 Hwy 27, Clermont - 6/6/18

Excellent experience, Derek kept us informed on progress of our Bumper Repair and repair time estimated was was accomplished two days ahead of schedule. Workmanship is excellent and our reception was perfect. Thanks for the wonderful experience

Joyce H

FL - 7603 Citrus Ave, Winter Park - 6/6/18

The work and customer service updates were excellent! I am curious as to what app are you using for the text updates?Thanks

Chuck R

FL - 2120 State Rd 16, St Augustine - 6/5/18

Good customer service, good communication, nice people. The repair was done as expected; I would use their services again!

Victor G

FL - 2730 Palm Bay Rd NE, Palm Bay - 6/1/18

Gerber Collision was great about fixing my car quickly and doing a super job! It was done the day they said it would be and everybody at the shop was very friendly!! Would highly recommend them for friends in the future......

Damian