Georgia Feedback

GA - 55 Oak St, Roswell - 1/9/13

Once again Gerber Collission has gone above and beyond. I brought my car in from an accident Christmas Eve. I was going up a steep driveway when the car slid back and sent us backward down a revene. A tree stopped us, and we had severe trunk damage. Gerber representative Samantha Bailey with her diligent expertise worked hard to find parts to repair my car. I was worried it would be totaled. She came to my rescue, and the car will be fixed. Her personality and knowledge has made this a very positive experience. I can not thank her enough. I hope Gerber Collision knows what a wonderful employee they have. She is an asset. Great customer service! I can't always say this. In this day and age good customer service is hard to come by. Thank you Samantha Bailey!!

Donna D

GA - 11200 Alpharetta Hwy, Roswell - 1/9/13

Repairs were expertly done, well satisfied. Will recommed to friends and family. Thanks Joe

Joseph A

GA - 55 Oak St, Roswell - 1/6/13

After three auto repairs, I can't say enough about the superiorly consistent service and quality of repair from the Oak Street location. Samantha Bailey's commitment to prompt and thorough communication stands out in our most recent visit. From a customer service perspective, there is nothing more important to a firms brand than prompt, solution-based communication. She went the extra mile, 120%, an A+! Just amazing...

Rick C

GA - 2395 Cobb Parkway, Kennesaw - 1/4/13

I HAVE NEVER BEEN MORE IMPRESSED WITH A REPAIR SHOP. THE TEAM AT GERBER IS AN AWESOME TEAM WITH EXCELLENT CUSTOMER SERVICE. I HAD MY ACCIDENT ON CHRISTMAS DAY AND IT WAS READY FOR PICK UP 2 DAYS AFTER THE NEW YEAR. CONSIDERING THE TIME OF YEAR (HOLIDAY SEASON) AND VACATION TIME SPENT WITH FAMILY AND FRIENDS THIS SHOP DID AN EXCEPTIONAL JOB IN ENSURING THAT I GOT MY VEHICLE BACK IN A TIMELY MANNER. THE WARM SMILES FROM THE MOMENT I WALKED IN UNTIL I CAME BACK TO PICK MY VEHICLE UP AND THE PHONE CALLS IN BETWEEN MADE ME FEEL EXTREMELY COMFORTABLE ABOUT THE REPAIR OF MY VEHICLE. THIS TEAM IS AWESOME AND SHOULD RECEIVE REPAIR TEAM OF THE YEAR!!! THANK YOU ALL SO VERY MUCH FOR YOUR ASSISTANCE AND TLC. HOPEFULLY I DON'T HAVE TO USE THEM AGAIN BUT IF I DO.... THEIR NUMBER IS LOCKED IN MY PHONE! - CHARLA H. MARIETTA, GA

Charla H

GA - 553 Industrial Blvd, McDonough - 1/3/13

I own a 2004 Toyota Sequoia Ltd. and my rear liftgate handle broke preventing access to lifting up the door for things like strollers, groceries, etc. My family was in the process of relocating from Georgia to Texas so stress of moving was high, rental trucks needed to be pciked up, time was limited to get this done and at a reasonable price. I researched how to replace the liftgate and that was not feasible withthe tiem constraints so I inexpensively purchased the part (an upgraded aluminum/metal OEM replacement) online and the estimates from other shops ranged from Toyota at $300+ to other autobody shops for $180. I called Gerber Collision in McDonough and received a quote for $50 over the phone. I immediately went down there early the next morning, gave the friendly Gerber rep. the part, the tech in back verified that it was the ... correct part and before I got 25 minutes into a magazine they were finished. It was unexpectedly refreshening to receive this level of customer satisfaction from Gerber Collision & Glass of McDonough. I wish this occurred earlier this year so I could utilize their service with some minor bodywork repairs on my family's vehicle. I highly reccommend them for all the other customer interaction I witnessed as I waited was hospitable, courteous and well respected. read more

Dwayne M

GA - 55 Oak St, Roswell - 1/3/13

I recently took my vehicle to Gerber Collision and Glass on Oak St. in Roswell, Georgia for collision repairs. The repair team at Gerber did an outstanding job repairing my vehicle and returned it to as new condition. Every detail was meticulously taken care of. Nothing was overlooked. Gerber certainly understands customer service – and the Oak Street Gerber Collision location excels at it. Samantha Bailey made the entire process go very smoothly. She was very professional and kept me informed during the entire process, and made sure all the repair and insurance details were taken care of. Jennifer Parker made sure all the repairs were done to my satisfaction. I would highly recommend Gerber Collision and Glass on Oak Street in Roswell, Georgia. Friendly customer service, service done right the first time, by a company that values your ... business. read more

Greg R

GA - 725 Dekalb Industrial Way, Decatur - 1/3/13

Fortunately, I have not needed any bodywork in many years and was a bit apprehensive about it. From the moemnt I started the process with your company, Stephanie D'Agostin provided me with peace of mind.. Stephanie was excellent at providing guidance and keeping me informed on the progress of my repair. She even noticed an issue behind my spare tire that I probably would not have caught until it was too late to claim it on the insurance. My car is older and I had concerns about the new paint and bumper matching the old, But, the work was expertly performed and I cant tell a difference in color at all. Hats off to Stephanie and your company for giving me an outstanding 'collision experience'!

Mary B

GA - 725 Dekalb Industrial Way, Decatur - 1/3/13

rated a top ten. client friendly.

Karen D

GA - 2395 Cobb Parkway, Kennesaw - 1/2/13

When u went to get a simple passenger door opened the manger Anthony was nice and took care of my door quickly and efficiently! I would recommend going here and when I ever need another repair I plan on going back! :)

Kira L

GA - 725 Dekalb Industrial Way, Decatur - 1/2/13

I would like to highly commend your estimator representative Stephanie D'Agostin. She was very competent and efficient in handling my collision repairs. She kept me informed of progress on my vehicle. I was certainly surprised when I received a phone call saying my vehicle was ready. I just knew it was going to take longer to complete the work. On a scale of 1-10 she's definitely a 10+. I would recommend Stephanie and Gerber to my family and friends.

Dianne W

GA - 2395 Cobb Parkway, Kennesaw - 1/2/13

Dana Breton was a very upbeat, pleasant person to work with. The workmanship that was put forth in repairing our car was excellent.

Tyrone O

GA - 55 Oak St, Roswell - 1/1/13

I was very impressed with Samantha Bailey's knowledge. She was very helpful in making the appropriate recommendations on the repair of my car. As a result of her professionalism and the experience with Gerber, my expectations were exceeded.

Jack B

GA - 2395 Cobb Parkway, Kennesaw - 12/22/12

Great service. Great communication and Dana was exceptional!! Will highly recommend to anyone!

Tiwa A

GA - 3030 Satellite Blvd, Duluth - 12/20/12

Great experience all around from everyone I met. From the Manager to the guy who cleaned my truck, everyone was professional and showed real interest to make sure I was happy and satisfied with the results. And the results: Outstanding! I'd like to especially recognize Theresa Dykes for helping me during this repair. Great person. You guys need to give her a raise! God Bless

John S

GA - 2395 Cobb Parkway, Kennesaw - 12/19/12

Really impressed with the progress reports on the repairs. I was informed at each stage of the repair to give me an idea of when the car will be ready to pickup. Also, very impressed with the look of the car. At first was not sure it was mine. Looked too good. The customer service is the best of any company I have ever had to work with. Thank you.

Bruce C