Hawaii Feedback

HI - 73 - 5601 Maiau St, Kailua-Kona - 10/14/24

I greatly appreciate such efficient service!! The estimator representative was very attentive and helpful in being sure my repairs were handles well. There had been a long delay on scheduling the repairs due to a Toyota parts backorder, so I really appreciate how quickly the Kona office staff was to get my vehicle in for service as soon as that part arrived. The front desk was very attentive to keep me posted on all timing. For being the vehicle owner who was hit by another driver, therefore the whole needing repairs is pretty aggravating, yet I am so grateful for how swiftly and efficiently the Gerber staff was to handle the needed work!

Kristina S

HI - 415-A Kilani Ave, Wahiawa - 7/13/24

Everybody was really patient and accommodating.

David

HI - 73 - 5601 Maiau St, Kailua-Kona - 6/27/24

Great Service! From communication to timely repair, the end result was 100% satisfaction.

Timothy H

HI - 73 - 5601 Maiau St, Kailua-Kona - 5/16/24

Excellent and best experience I've ever had having my car body repair after auto accident. Blown away above board at the level of professionalism and communication! Thank you so much for operating a great business.

Sabine J

HI - 73 - 5601 Maiau St, Kailua-Kona - 4/20/24

Great Job! Fast and professional service! I'm very happy!

Jennifer S

HI - 46-184 Kahuhipa St, Kaneohe - 4/20/24

Car was fixed beautifully and they returned it looking like new.

Diana H

HI - 94-174 Leokane St, Waipahu - 2/14/24

Excellent work and great customer service!

Delrose

HI - 73 - 5601 Maiau St, Kailua-Kona - 12/29/23

Great customer service.

Brittney K

HI - 94-174 Leokane St, Waipahu - 12/28/23

Great customer service provided by both Heather and Jonah. They keep me informed throughout the process. Excellent work was done as my bumper paint matches with the car. V/r, Jon M

JON M

HI - 46-184 Kahuhipa St, Kaneohe - 12/24/23

Service was great! It took a long time to get the parts, but the finished product was beautiful! Every person I spoke to was very pleasant and knowledgeable. Thank you

Colleen R

HI - 73 - 5601 Maiau St, Kailua-Kona - 9/29/23

Every employee was very courteous and professional. Whatever they said they would do, they did exactly that. I would highly recommend them to anyone who asked. Also, most importantly, the repair work was excellent. I was very pleased.

Dennis E

HI - 73 - 5601 Maiau St, Kailua-Kona - 8/21/23

Damage to my SUV was caused by another driver opening his car and immediately slamming it into the front of my car on the passenger side.

Loretta G

HI - 94-174 Leokane St, Waipahu - 7/11/23

I am very satisfied of the repair that they've done with my car, so Kudos to Waipahu Gerber Team. They also cleaned the outside and inside of my car which made me happy! No complaints with customer service and sends me updates since the day I've turned in my car for repair.

Eymard Lee B

HI - 73 - 5601 Maiau St, Kailua-Kona - 5/23/23

My car had a fender bender. I was kind of bummed and wanted it fixed ASAP. I contacted Gerber who just acquired the Kona location from Auto Body Hawaii. Gerber gave me an estimate on a Tuesday. I took the car in for repairs on Thursday. I picked it up Friday afternoon and the car looks amazing. They also cleaned the car inside and out. It seriously looks better than when I drove it off the lot 8 years ago.

Donna

HI - 94-174 Leokane St, Waipahu - 5/12/23

It's been 10 days after service, vehicle not in daily use to notice any future problems that may occur prior to sensors (recalibrate) which was required upon repairs. As far as the bumper & paint done that seems excellent from observation view. Heather A. , Estimator was very professional, knowledgeable with great friendly service and updated me every step along the way. Everyone has their part when the vehicle is brought in and I think the service is great!

Roxane T