Illinois Feedback
IL - 4718 Southwest Hwy, Oak Lawn - 2/6/23
Due to an outside vendor, the last few days Gerber had my car was extended by a couple of days. The Gerber representative, Carlos, and his manager went out of their way to keep me informed. Their commitment to superior customer service is why I will continue to use and recommend Gerber. Carlos, in particular, showed excellent communication and problem-solving skills, and a particular commitment to customer service. He was more upset than I was when events did not go exactly as planned. He is an exceptional employee.
IL - 6440 W 79th St, Burbank - 2/6/23
Good service. Constant updates friendly communication
IL - 16000 S Lincoln Hwy, Plainfield - 2/6/23
Ginda was great with my rear end damage on my car. There were some State Farm issues but he handled them with professionalism. My car was fixed quickly, clean when I picked it up, and Gerber even took back my rental car!
IL - 6801 Mill Rd, Rockford - 2/4/23
Excellent customer service and attention to detail.
IL - 20445 Milwaukee Ave, Buffalo Grove - 2/4/23
From the very first day after the accident, when calling insurance company and was recommended Gerber, I have been very happy with everything. My car looks perfect.
IL - 1880 La Salle Ave, Naperville - 2/3/23
I give Gerber Collision excellent service a 10 - from the scale of 1-10 . I was really happy with the service , they did a great job . Jake was very nice and helpful who explained everything to me . My car looked brand new , car washed with interior cleaning.I'm so impressed with their excellent service . Thank you so much .
IL - 2311 N Mannheim Rd, Melrose Park - 2/2/23
My experience was nothing short of AMAZING! The staff went above and beyond making sure everything was done professionally. I highly recommend!
IL - 900 E Ogden Ave, Naperville - 2/2/23
Excellent work. Always kept me informed of progress. Overall, great service.
IL - 2170 Oakland Dr, Sycamore - 2/1/23
quick turn time - done in two days, car detailed and looks amazing, no more scratches or bumps
IL - 6801 Mill Rd, Rockford - 1/30/23
The repairs done on my Nissan Frontier were top notch. When I received my truck it was like a brand new truck. The level of customer service was also excellent. I truly felt the care from the whole team .
IL - 275 Sundown Rd, South Elgin - 1/29/23
Awesome service. Very professional team. Kept us posted on service repair timing. Entire staff was extremely helpful. On a scale of 1-10 they deserve a +10. Will highly recommend them to friends and family.
IL - 275 Sundown Rd, South Elgin - 1/27/23
Outstanding customer service. Very professional team. They kept us informed of timing of collision repair. I would highly recommend them. Excellent representatives of your company on a scale of 1-10 absolutely 10+.
IL - 1500 McCormick Blvd, Mundelein - 1/26/23
Liked that they always told us the repairs were on schedule. However, at the very end, when they went off schedule, due to delays, they stopped telling us what was going on. We felt like we were left in the dark for several days not knowing what was happening. Overall, we were very happy working with Gerber.
IL - 2010 Eagle Rd, Normal - 1/26/23
I found my experience there to be top-notch. Steve was always very informative and kept me up to date on the progress of a very extensive collision repair. I would definitely recommend this particular location for collision repair. Some of the best service and quality of work I have experienced.
IL - 2424 E New York St, Aurora - 1/25/23
Excellent service and friendly atmosphere.
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