Illinois Feedback
IL - 6200 Berkshire Dr, Crystal Lake - 1/13/22
I have good customer experience working with Jason H and the rest of the admin team in the Crystal Lake facility. They were very supportive to help me to coordinate the towing services company after the accident, they completed the assessment and work out with my insurance company to get my case addressed in a very short timeframe.
IL - 6440 N Western Ave, Chicago - 1/13/22
The service estimator Rebecca has always helped me, I had 2 bad crashes and she walked me thru everything
IL - 6440 N Western Ave, Chicago - 1/13/22
Always excellent service, friendly and informative...had a streak of bad luck with getting hit and they fixed everything perfect including a broad side.
IL - 2170 Oakland Dr, Sycamore - 1/12/22
The car was very clean when I picked it up both inside and outside. The staff did an EXCELLENT job!
IL - 2664 Green Bay Rd, Evanston - 1/11/22
Truly fantastic service. As a victim of a hit-and-run -- I was understandably pretty concerned/frustrated upon arrival. Fabian in particular was very professional and helpful in assuring me that the damage which I thought was catatrosphic was fairly routine and wouldn't be an issue for the techs. The guys did a great job on my car and even cleaned it up for me, which I didn't expect. As a result of some unknown battery issue (probably my fault), some of my car's features started acting out of sorts -- Fabian and his manager personally worked with me to get my car in ASAP and catered to MY schedule, for which I am very grateful. Furthermore the technician (forgot name, sorry) was willing to explain the issue to me at my level. 10/10 -- great people, great service.
IL - 21319 Central Ave, Matteson - 1/11/22
Erron was super helpful and knowledgeable about the work and parts that were needed for my car. I would certainly recommend the Matteson location and ask for Erron. He's the best!
IL - 1430 W Northwest Hwy, Arlington Heights - 1/11/22
Great service and no extra charge for being very nice.
IL - 900 E Ogden Ave, Naperville - 1/10/22
Great customer service and experience with Gerber. After making the accident claim with AAA, dropped the car off at their preferred dealer - Gerber and they took care of everything! Absolute pleasure to deal with. This is my second time dealing with Gerber and the same excellent service.
IL - 275 Sundown Rd, South Elgin - 1/10/22
Customer service provided goes above and beyond! Not to mention high quality workmanship! Kurt E. Elgin IL
IL - 2360 Ogden Ave, Downers Grove - 1/9/22
Great job on making my vehicle look brand new after having hit a deer in Minnesota. Looks brand new. All resulting electrical/mechanical issues were repaired as well. Very attentive, communicating details of progress periodically with me. Highly recommended!
IL - 6140 W 159th St, Oak Forest - 1/9/22
Very professional, helpful and accommodating.
IL - 3425 N Halsted St, Chicago - 1/8/22
Chris is a great employee. He made the process very easy. His communication was excellent.
IL - 2450 Elmhurst Rd, Elk Grove Village - 1/7/22
Everyone was super helpful and made me feel confident in the work that was being done on my vehicle. I never felt confused, misinformed, and or like the employees were being dishonest. Everyone was looking out for the best and enjoyed their jobs. Would definitely use them again.
IL - 819 Estes Ave, Schaumburg - 1/7/22
This is an excellent place to do business. All the people are very nice, professional and knowledgeable. They are efficient, their office is clean and organized. They were helpful taking care of getting the rental car while my car was in for repair. They kept me up to date as to when the repair would be completed. An all around excellent experience and I would highly recommend them.
IL - 7902 Forest Hills Rd, Loves Park - 1/6/22
Excellent service! No problems and everyone is very nice, friendly and helpful. They did an awesome job on my car. Glad I took a chance on Gerber and would recommend my friends and family definitely!
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