Illinois Feedback
IL - 2010 Eagle Rd, Normal - 8/10/21
Professional employees, courteous service from beginning to end! Very happy with services provided for my vehicle!
IL - 1 Gilmore Dr, Bloomington - 8/10/21
Great work and wonderful staff
IL - 1110 W Bloomington Rd, Champaign - 8/10/21
Although the Covid situatiin caused some delays in getting parts for the repairs to my van were done in a timely manner. I am very pleased with the results and really appreciated getting my van back all cleaned up! Thank you Paul and Gerbers Champaign!
IL - 2321 Lakecrest Dr, Pekin - 8/9/21
The collision occurred 3 hours from my home. When they saw where I lived the original Bloomington, IL. Center arranged for the car to be transported to Pekin which was an hour closer to where we live. Randy from Pekin coordinated everything from there and was responsive and professional throughout the process. A very minor glitch with the remote controls for passenger window and mirror was noticed on the way home. I talked with Kenny G. in Pekin when I stopped for gas and we agreed I was too far to bring it back. He arranged for the Gerber Collision Center in Freeport, Il. close to my home to contact me. They had already left a message by the time I got back. Took the car in the next morning, they took me right away and fixed it in 20 minutes. Just some wires pinched behind the door panel.
IL - 2010 Eagle Rd, Normal - 8/6/21
Excellent and timely work and customer service
IL - 20338 N Rand Rd, Palatine - 8/5/21
Someone did a hit and run on the back door of my car in a parking lot. Since this was an insurance repair and would require paint, I decided to have some old (self-inflicted) damage to a front fender fixed at the same time. I'm almost glad that the car was hit so I was motivated to get it all fixed. The estimator, Robert E., was professional and careful and answered all my questions. I was given an estimate of 6 working days for the repair, but there was a delay in getting a part, so the computer auto-generated an revised pickup date of August 13. I was apoplectic when I called, but Chris explained about the auto text and said I could ignore the date. In addition, Robert left me a detailed message on my phone that I didn't get until the next day because my phone is useless about alerts that you have a call in the queue. And in spite of ... read more
IL - 801 N State, Elgin - 8/5/21
Greg and front end staff were awesome to work with
IL - 1500 McCormick Blvd, Mundelein - 8/5/21
What a wonderful experience! I would highly recommend their services. They made the process so easy and completely painless (and also making the whole rental car process so easy too!!!). My car came back perfect and clean, and the team at the Mundelein location were top notch! Shout out to Joel and Vanessa for taking great care of me, and keeping me in the loop the entire way. 100% satisfied!
IL - 1 Gilmore Dr, Bloomington - 8/4/21
Very good customer service
IL - 19 S Route 59, Aurora - 7/29/21
this was my first conversion experience. I'm very happy with the service. great service, fast and great work. very friendly with customers.
IL - 1 Gilmore Dr, Bloomington - 7/29/21
Very professional. Easy to work with. Kept us up to date on the progress of repair. Most importantly, the vehicle looks like brand new!!! ??????
IL - 741 Taylor St, East Peoria - 7/29/21
They were friendly, knowledgeable, and helped put my mind at ease that my car was in the right hands. I hadn't ever been in an accident before so it was reassuring. Thank you for the great service.
IL - 1325 Park Ave W, Highland Park - 7/28/21
Really Fast AAA Service
IL - 5948 N Northwest Hwy, Chicago - 7/28/21
I had a great experience at Gerber Collision and Glass. Everyone there gave me top grade service. Al, the general manager, took time to answer all of my questions and show everything step by step. He also understood my personal needs and made dropping off my car and bringing it home very easy. Angie, at the front desk, knows her job very well. She is a breath of fresh air and very easy to talk to. When I picked up my car, Tom was there to show and explain everything that was done. He was also very polite and understanding and he had the car waiting by the front door. My experience with all of the staff at Gerber Collision and Glass is that they treat you like you are part of their family.
IL - 13433 Southwest Hwy, Orland Park - 7/28/21
Great repair work and excellent service!
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