Kennesaw, GA - 2395 Cobb Parkway
GA - 2395 Cobb Parkway, Kennesaw - 8/14/24
A real first class customer service experience. The office staff/estimators, Ashley, Alexa, and Jenesca are a real pleasure and honor to deal with. The manager, Anthony worked hard to explain and then locate difficult and confusing OEM part(s). The quality of the work and follow-up are greatly appreciated.
GA - 2395 Cobb Parkway, Kennesaw - 6/21/24
Where shall I begin. I walked in to the Gerber location located at 2395 Cobb Pkwy NW, Kennesaw, GA 30152 and worked with Ashley D. From the first time I walked in on June 12 to yesterday, June 20 in picking up my car, I was provided with the BEST Customer Service that I have received in a VERY long time. Ashley has such a passion for what she does and it shows through her SUPERB customer service She stayed in touch for updates often and basically came through with the timing, etc of having my car repair. I have already told people what a wonderful experience it has been even though it started with a bad thing...a wreck! Hopefully, I will not need them again, but if I do, they will see me again!
GA - 2395 Cobb Parkway, Kennesaw - 6/21/24
Great service. My car looks new again after Gerber repaired my front bumper. Staff was very friendly and work top notch! I highly recommend them.
GA - 2395 Cobb Parkway, Kennesaw - 6/5/24
Mr Bethune and staff were wonderful and very helpful and very professional. He came to my attention thru a referral. And am very happy.
GA - 2395 Cobb Parkway, Kennesaw - 5/22/24
The staff here is amazing. My truck was damaged from hitting a deer. They work directly with Allstate and go to bat for the customer by sending Allstate pictures supporting all the repairs. They go above and behind to communicate with the customer. Emails are answered in minutes, texts are numerous with updates on the repairs and the repairs were done in a week! Anthony M. the General Manager communicated with me directly and Alexis W. was estimator was amazing! I'll recommend you to everyone!
GA - 2395 Cobb Parkway, Kennesaw - 5/3/24
Thank you Charles M for your "awesome care" of my wife's Ford Edge. We started this process off by dropping our car off on a Friday, April 12. We realized that my wife's purse was still in the car as we were packing to go to Oregon the next day. Since you were closed for the weekend, I was able to email Charles, who monitors customer comments. Charles called me early Saturday, April 13, met me at the shop in Kennesaw, and we were able to get my wife's purse. We caught our plane at 2:30pm, with no delay. While in Oregon, Alexis texted updates on the progress of the repair. We pick up our Ford Edge today, May 3, from Kennesaw. It looked like a new car both inside and out. Thank you for the "awesome care"!
GA - 2395 Cobb Parkway, Kennesaw - 4/11/24
My car was done earlier than expected. Service and every interaction with staff was amazing. Wish I could give 10 stars
GA - 2395 Cobb Parkway, Kennesaw - 2/13/24
Well done. The car looked like new when we got it back. Their communication about repair progress was excellent. I would definitely use them again.
GA - 2395 Cobb Parkway, Kennesaw - 12/5/23
I've been a customer several times over 20 years living in Georgia. The Kennesaw Staff are very knowledgeable and professional. The repairs are excellent! Their ability to coordinate claims procedures with Insurance is outstanding. Thank you!
GA - 2395 Cobb Parkway, Kennesaw - 8/23/23
I am extremely pleased with the repairs done on my car. The manager and staff were just great. Very pleasant experience. My Nissan is perfect and I couldn't be happier. Many thanks to all.
GA - 2395 Cobb Parkway, Kennesaw - 3/16/23
Did great work for my vehicle
GA - 2395 Cobb Parkway, Kennesaw - 8/17/22
AAA+++ This Team of Experts... Have been all over getting my truck fixed quickly... Communication has been at 2 to 3 days... Which is fabulous... Overwhelm with customer service they provide and the knowledge of my Trucks needs, keeping me updated with what's going on... Awesome job team..... thank you ??????
GA - 2395 Cobb Parkway, Kennesaw - 7/8/22
Amazing work. Amazing customer service. Thank you for the great job on my car repairs.
GA - 2395 Cobb Parkway, Kennesaw - 5/13/22
Brittany and her team took amazing care or us! They kept in touch with us every step of the way during our repair process. If I am ever in a situation needing repair again this is definitely where I am taking my vehicle.
GA - 2395 Cobb Parkway, Kennesaw - 4/1/22
Lexi deserves a shout out- she updated me every step of the way with a great attitude!
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