New York Feedback

NY - 750 Harry L Dr, Johnson City - 4/12/24

Best quality service and kept us informed on progress and job was performed and on time as promised

Carol L

NY - 18288 US 11, Watertown - 4/10/24

Truck looks great and I was updated on the progress all the way through.

Clifton S

NY - 9200 Transit Rd, East Amherst - 4/10/24

...Great service ...friendly ... glad for updates on car repairs ...car looks shiny and new once again

Barbara L

NY - 1500 Niagra Falls Blvd, Tonawanda - 4/10/24

Gerber Auto is like no other. Perfect in every way. The Customer service is outstanding. Tyler and Michell made the process seem flawless. They were a delight to work with. The work Tyler handled was incredible. I thank the whole Gerber company for taking care of me and my vehicle.

Gina L

NY - 9200 Transit Rd, East Amherst - 4/9/24

Greg the estimator was courteous ad knowledgeable at time of inspection and write up. I loved the texting feature to keep me informed of the repair timeline. Upon pickup I was amazed to find that they replaced the entire rear tailgate assembly and they detailed my car inside and out!

Frank M

NY - 2 Railroad Ave, Victor - 4/5/24

Unfortunately I was rear-ended, no fault of my own. I thought this whole incident was going to be a big headache for me going through the person at fault's insurance and getting my car repaired. I chose Gerber Collision in Victor because they had repaired a car for me when "A deer hit my car" and did a beautiful job, it looked brand new when they were finished with the repairs. This time I am even more impressed because they literally took care of everything. Keeping the other insurance company informed with initial cost and additional cost once they started the work, they had a rental car lined up for me that picked me up when I dropped off my car for repair, they called Enterprise to pick up the rental car I dropped off when when my car was complete. So the customer care was an 11 out of 10, thank you Michelle! With all that ... being said, they also did an amazing job on fixing all the damage, and the repainting the areas that they needed to, also an 11 out of 10!!! I was kept informed as to everything going on with parts coming in, and the timeline for completion, which I totally appreciated, as well as his kindness throughout the entire process, thanks Will! I could not be any happier with the entire process and outcome of my car repair, 11 out of 10!!! Thank you to all the people in the shop. Thank you for an all around amazing job to everyone at Gerber Collision at Victor. Without a doubt, I would highly recommend them to anyone. read more

Colleen S

NY - 131 Philo Rd W, Horseheads - 4/4/24

It's the people that make or break a business. The Horseheads location has the right people in the right positions. Jason has very good customer service skills and is the first person that answers the phone or you see when you walk in the door. He is the ideal person for that position. Brian is the manager and is also the ideal type of person that you want in that position. I had a situation where a different facility did subpar work and the people at the Horseheads Facility assured me that they would "make it right". They handled a difficult situation and "made it right" for the customer. Based on my experience with Brian and Jason, I would recommend the Horseheads Gerber Facility to anyone.

Larry W

NY - 1690 Manitou Rd, Greece - 3/29/24

Excellent work. I received a daily update on my truck. Everyone I worked with was courteous and helpful I will recommend this shop !

Gary L

NY - 15 Elmgrove Park, Rochester - 3/29/24

Fantastic service through and through! Communication was great and they kept me updated every couple of days and it resulted in a stress free repair process and experience.

Zachary J

NY - 2441 Niagara Falls Blvd, Wheatfield - 3/22/24

Excellent repair service & customer service! I was well advised during the entire process. Car repair was also completed before originally promised! Thank you for a job well done!

Judith M

NY - 1301 Ridge Rd E, Rochester - 3/18/24

I was blown away by the Showroom Clean Interior and the car looked brand new off the lot. I'm Extremely Satisfied with All the repairs! My only question is, did the stag live on to chase another female, or did he die from his neck injury? I will never know? He was MIA from the scene when I went back to look. He hit me like a Bullet! Thanks Gerber for the Outstanding Service!!! Nick C, in sales at the branch should get a raise! He was Awesome to work with! Thanks Again for Everything! ~

PAUL C

NY - 18288 US 11, Watertown - 3/15/24

The staff was wonderful to work with! Very friendly & welcoming. Would definitely use again.

Angel M

NY - 973 Hertel Ave, Buffalo - 3/12/24

I highly recommend this location for your automotive experience. I was in a collision and I thought the repair was something minor, but after their thorough inspection I needed much more. This caught me by surprise but they gave me a detailed billing report, and I can see the difference in my vehicle from the before and after mechanically. I feel safe, and satisfied with their services.

Tiffany M

NY - 15 Elmgrove Park, Rochester - 3/12/24

Very happy with Gerber collection friendly and professional

Marlene K

NY - 15 Elmgrove Park, Rochester - 3/8/24

The technician and the staff were incredibly professional, respectful and helpful. The amount of work they did on my car was tremendous and they took extra steps to make sure the whole front of the car looked sharp, not just the impacted side. I genuinely appreciate all the effort and consideration they took while taking care of my vehicle.

Neil B