North Carolina Feedback

NC - 3506 Bragg Blvd, Fayetteville - 11/25/15

Excellent service and communication

Thomas K

NC - 1429 Mechanical Blvd, Garner - 11/25/15

Excellent service and was finished before they estimated too. Kevin was very helpful and friendly.

Rhonda F

NC - 3506 Bragg Blvd, Fayetteville - 11/24/15

Awesome customer service. Vehicle was done way earlier than expected. Jennifer was excellent!

Jeremy H

NC - 8813 Ice Dr, Raleigh - 11/24/15

Awesome service! Much better than could have been hoped for. Our beat up minivan has been given new life, I could not be more appreciative. We were amazed by the added service of cleaning the INSIDE of the car. You are a bunch of brave souls at Gerber, this is not a task for the faint of heart! Thank you very much!!!

Megan L

NC - 201 Maynard Crossing Ct, Cary - 11/23/15

Wonderful service, adjuster and office receptionist could not have been nicer. Work done was excellent.

Michael B

NC - 6013 Victory Lane, Concord - 11/23/15

Thanks for sending the pics

Anthony G

NC - 8813 Ice Dr, Raleigh - 11/21/15

I got estimates from 3 shops and Gerber had the lowest rate. My car was ready when promised. Excellent customer service. They did an amazing job repairing the collision damage. I would definitely use them again.

Allison S

NC - 1429 Mechanical Blvd, Garner - 11/20/15

Sonny and the staff at Gerber Collision were wonderful. They finished my car four days before the expected finish date, but more importantly they were knowledgeable and friendly during every interaction. I received great updates via text and phone, and I will certainly use Gerber Collision again. Thank you!

Ginger C

NC - 8813 Ice Dr, Raleigh - 11/20/15

I had a great experience. The lower side panel on my Honda Fit came loose and I was prepared to pay to have it fixed. The General Manager, Brian, immediately took the car and Nestor reattached the panel within 15 minutes. He also reattached the front bumper, which had been loose for abou 2 years, all free of charge!! I would not hesitate to recommend Gerber.

Patrick

NC - 255 E Parris Ave, High Point - 11/19/15

excellent service gerber,s staff did an excellent repair job on my Honda it looks as good as it did when I brought it in 2004 thank you may GOD continue to bless your staff to keep up the good works

linda h

NC - 8813 Ice Dr, Raleigh - 11/19/15

I had an awesome experience with Gerber Collision! From start to finish, the service I received was great! Working a full time, busy schedule, I was pleasantly surprised to see that I could schedule an appointment online. After dropping my car off after hours the night before my appointment, I received a call on time, the next morning, given a fair price and paid over the phone so that could get back in my car the same day. When I went to pick up, I accidentally locked the keys inside the car. But thanks to Rob and Ray who were still working, they were able to help me break back into my car so I did not have to call a lock-smith. A special Thank You to Laurie, Ray, Rob and Will for your excellent customer service!

Kristen

NC - 8813 Ice Dr, Raleigh - 11/19/15

I had a series of unfortunate events in a quick month, ending with a deer jumping out in front of my car. The front left side of my Hyundai Accent was near totaled when it got to Gerber. Dealing with my insurance, rental service and towing company was about all the stress I could bear. However Gerber was understanding, resourceful and diligent in their services. I received updates multiple times a week within the exact two-week span they had my car. Two weeks may sound long, but not when it comes to all of the steps--assessing damage, ordering new parts, waiting for parts arrival and reassembly. At each step, I received an update. When I asked for physical copies of statements/documents, the staff emailed them to me within minutes. Gerber also realigned my car and gave it an exterior wash before pick-up. When I finally came to meet the ... multiple staff members I had interacted with electronically, they were even more warm in person! I had my keys brought to me, signed paperwork, paid my Insurance's deductible, and was escorted to my car (even had the door opened for me!) within a matter of 20 minutes tops. The thank-you packet I received with discounts and guarantee was also explained in full detail during this brief encounter. Altogether, I don't think I could have had a more pleasant experience and will be recommending this distinct location to anyone who might benefit from their services! read more

Victoria L

NC - 255 E Parris Ave, High Point - 11/19/15

Mona is the BOMB. I am very pleased with the service and my car looks great.

Kimberly Q

NC - 1140 US Hwy 70 SE, Hickory - 11/19/15

Kept me updated the entire time! Very friendly staff and I would definitely recommend. Suni was the best!

Brittany W

NC - 3506 Bragg Blvd, Fayetteville - 11/19/15

I had a wonderful experience. The workers were pleasant and knowledgeable and able to repair my car to my satisfaction. I will definitely use their services again if needed.

Barbara S