North Carolina Feedback

NC - 2821 Capital Blvd, Raleigh - 11/7/15

I took my car for repairs after a minor accident. The guys at this locations offered me an extraordinally service from start to end. The receiptionist lady was kind and very knowledgable about the whole process and when she booked in my car, it was repaired on time and to my acceptable standard. The guy who took me to inspect the car was friendly and gave me time to check everything. They even allowed me to check off my car slightly after closing time after being held up in the jam. Way to go Gerber!

Robert G

NC - 3506 Bragg Blvd, Fayetteville - 11/7/15

Excellent customer care and quality workmanship.

Nancy K

NC - 8813 Ice Dr, Raleigh - 11/6/15

I would recommend this Gerber Collision location to anyone that expects detailed oriented collision repair. The customer service is impeccable along with their timely communication regarding my vehicle status. You couldn't find a more knowledgeable collision repair service then this location. The employees and repair persons are very polite and respectful of your feelings. Due to my motor vehicle accident, I was very irritate about the damage regarding your vehicle. They made me feel comfortable about their ability to repair my Toyota Sequoia. GREAT JOB!! THANKS SO MUCH!!!

Sabrina S

NC - 801 N Main St, Holly Springs - 11/6/15

I had EXCELLENT service with Gerber Collisions. I received constant updates keeping me reassured with the service my car was getting, I had friendly customer service and anything that I needed or had questions about. The service was reliable when it came to how long it would take to finish the job, the quality of the finished product was INCREDIBLE. I will definitely be visiting them again if any other car service is needed. LOVE THEM!!!

Teagan B

NC - 8125 Market St, Wilmington - 11/6/15

We recently used Gerber through USAA to have a car repaired due to flood damage. Jayson in the Market Street Office was assigned to our case and was very helpful and responsive throughout the process. He provided excellent customer service.

Carrie T

NC - 6013 Victory Lane, Concord - 11/6/15

I was so pleased with the service I received from the staff of Gerber Concord NC. They are super friendly, dependable, and helpful. My car was perfect when I picked it up and they even cleaned the inside and out! Tawnya and the rest of the staff are true assets of your company. Thank you so much.

Amber S

NC - 712 Sunshine Way, Greensboro - 11/6/15

I was very pleased with both the work done on my car - the front of my car had tangled with a fire hydrant - and how kind and helpful the staff at Gerber were. I was treated respectfully, and they worked with my schedule to help.

Janet E

NC - 712 Sunshine Way, Greensboro - 11/5/15

Mallory was a great help throughout the repair process. She set up all the rental stuff and also communicated with the insurance company for me. She also checked in with me to let me know about the process and how things were going, she was always in touch and quick to answer any questions that I had. The process was so much easier than I would have thought, all I had to do was drop the car off and pick up when it was done. My car was done earlier than the estimated time they originally gave me, that's even after they got into the repairs and found extra damage and had to order more parts! Not only was Gerber easy to work with but they are friendly and cleaned my car inside and out! My car was spotless on the outside and to my surprise cleaned out inside as well! I recommend Gerber to anyone who needs auto body work, I know they will be ... my choice for now on anytime I need repairs completed! Thank you Mallory and everyone at Gerber for all your hard work! read more

Randi B

NC - 8813 Ice Dr, Raleigh - 11/5/15

Super convenient, folks amazingly friendly, work professional and a nice touch by returning to a "cleaned" car both inside and out!

William S

NC - 5130 Raeford Rd, Fayetteville - 11/5/15

I experienced excellent service from the front desk staff Amber and the estimator Aaron. The service received was beyond exceptional versus people verbalizing care for their customers, all of the staff displayed care and concern with their actions. After having a terrible accident I was called by the Gerber Collision Center who informed me my vehicle is safe and secure. Later while at the hospital for assessment, I remembered I left my house keys in my vehicle and the office was closing in fifteen minutes I called and explained the issue. A gentleman by the name of Aaron stated he will bring my house keys to me.He arrived and patiently waited outside for a long period of time. He gave me my key and I expressed to him the rental company was suppose to bring me a vehicle and at the last minute they called and stated they have no cars hence ... the flood. Without hesistation Aaron o f Gerber took his personal vehicle and took both my self and my SIX YEAR OLD daughter home and assured we both made it into our house safe. WOOOOWWWWWWW. Amber and Aaron both remained in contact with me throughout the process. Also I want to mention Aaron consulted with his manager the need to solidify me a rental car to transport both my six year old daughter and one year old daughter. By that evening Brent Gen. Mgr. called numerous rental companies and received a run around so he spoke to Lafayette Ford about my circumstance and by the end of that day Tess and Julie of Lafayette Ford handed me the keys to a 2015 fully loaded rental car. THANK YOU. None of these people had to go above and beyond as they did especially going out their scope but in this case they all cared about my family and my needs and that's customer service thanking about the customer instead of self. THANK YOU and WOW. read more

Tamica V

NC - 5130 Raeford Rd, Fayetteville - 11/5/15

Gerber collision did an excellent job doing the repairs on our vehicle. Clea stayed in contact with us keeping me informed of the progress.

Travis J

NC - 712 Sunshine Way, Greensboro - 11/4/15

MALLORY M. provided excellent service all the way through. "Michael" welcomed me and made me feel comfortable while the daily team meeting was held. When Mallory came out to look at the vehicle everything was explained to me. The paperwork was done quickly and painlessly. I was given an approximate time line for the repair. My concerns about the vehicle's being totaled or not were handled empathetically. The warranty was explained at that time. Mallory called me weekly with updates. She also explained the process to include parts procurement and the repair process. Mallory provided me with a complete estimate of repair costs and my out of pocket expenses.. When I picked up the vehicle, WAY ahead of the promise date, Mallory greeted me at the curb. I found the vehicle to have been beautifully repaired and a further explanation of ... the required items and work done. We completed the paperwork and Mallory again explained the warranty and the normal care one should take when a vehicle is newly painted. I was informed of the referral process, the savings on any glass repairs, and the desire for on-line feedback and probable survey. I will be looking at the vehicle over the coming days to make sure everything is in order but feel certain that Mallory and the Techs did everything in their power to see to a complete and thorough repair. This is my second chance to do business with Gerber. The first time was a simple rear window on the cab of my truck at the High Point location. They, too, delivered excellent service. Should I ever need work of this nature done again I will be sure to call Mallory. I will also refer my friends and family to Gerber. read more

Michael G

NC - 1429 Mechanical Blvd, Garner - 11/3/15

The manager, Kevin, kept me abreast of the status of my auto repairs and ensured my vehicle was inspected with quality control and a detailed-eye before my delivery date was finalized. Thanks Kevin!

Alfreda C

NC - 8125 Market St, Wilmington - 11/2/15

This is a fantastic office. The entire staff goes out of their way to take care of your issues and to make you feel at home. Jason was the repair planner for my claim and was a complete professional. He explained the entire process in detail from beginning to end. They completed the repairs well ahead of expected and I am overjoyed with the end result. I would challenge any collision and auto repair company to find a better staff. Highly recommended!!!

Mark D

NC - 2821 Capital Blvd, Raleigh - 10/30/15

Great quick service fixing my car glass got me in and out rapidly. Brittney was a delight and Brett Batchelor was very helpful to me, professional and very speedy. I found that the services at Gerber were top notch.

Rod R