North Carolina Feedback
NC - 801 N Main St, Holly Springs - 5/9/18
My service was STELLAR! Chad was caring, sensitive, empathetic and kept me updated at all times. He eased my fears about the damage to my beloved Lexus from the start. I've had other cars fixed at Gerber and when the tow truck driver told me he had to take my car to some random lot, I said "heck no" and paid the $125 for him to take it (and me) to Gerber. I knew once I got there I would be all good, despite the stress of my accident. Gerber even had my back making sure I knew I could get reimbursed from State Farm for the towing. Now that's some serious customer service. I cannot say enough great things about Gerber in Holly Springs. the ladies at the front desk are even fabulous. They will hunt down a rental car for you if you are having problems. They care, period!
NC - 1510 Hooker Rd, Greenville - 5/8/18
Did a good job on my 2010f150 I given them a five star and I got my truck back in good time
NC - 11537 US Hwy 70 W, Clayton - 5/4/18
Loved getting updates via text. Truck looks like nothing ever happened.
NC - 3410 Durham-Chapel Hill Blvd, Durham - 5/4/18
Really nice guys. Lee helped me get my car looking lovely. Would use them again and recommend to others.
NC - 3410 Durham-Chapel Hill Blvd, Durham - 5/4/18
I am extremely happy with the customer service and technical staff at Gerber Collision & Glass for their great job they've done to repair my car. My bumper looked brand new once the work was completed. They kept me informed of their progress every step of the way, and addressed any questions I asked in a very professional manner. I went back to get my headlight checked and they replaced a new bulb that was needed for free. I also asked about removing a dent that had been made earlier (from a rock) on the hood of my car, and they gave me a great referral who removed it perfectly. I used their service to repair the windshield to my husband's car and they came to his workplace and repaired it quickly while he continued to work that day. I've recently moved to a different home with a very narrow garage door and I scratched one side of my ... read more
NC - 801 N Main St, Holly Springs - 5/2/18
This was the best experience with a collision repair shop. Every time I came in I felt very welcome. They told me up front what all needed to be done with my car and kept me updated throughout the process. I had conflict issues with coming in to get my car fixed and needing it sooner and they worked with me and I ended up getting my car back before I was scheduled to. I would definitely reccomend this auto body shop to anyone! Their staff is very friendly and they do amazing work!
NC - 2723 S Browntown Rd, Rocky Mount - 5/2/18
I'm EXTREMELY pleased with the work that was done on my car by your team!! My car looks as good as new. I can tell that my car was properly reassembled and taken good care of. I really appreciate the repairs done! Thank You Jeremy and Lynn for all of your efforts in making this painless. Ya'll deserve 10 STARS !
NC - 801 N Main St, Holly Springs - 5/2/18
The service at this facility was great. Jill, Payton, and Jessica were my first contacts and they exhibited a very high degree of knowledge about their area of responsibility. Upon my request Jill showed me your shop and gave me confidence that the technicians' skill and available equipment would result in a in a perfect restoration of my vehicle. They accomplished just that. Cliff pinched hit with keeping me informed of the progress when Jill was on another assignment. The customer service with respect to communication and final result was terrific. I highly recommend this facility.
NC - 2723 S Browntown Rd, Rocky Mount - 5/1/18
Jeremy & Lynn were great to work with. Jeremy gave me a fair price and did great work on my car. Lynn called each day to let me know the status of my repair. I feel like they went above and beyond to satisfy me!
NC - 111 Commons Dr, Mooresville - 4/30/18
Service was spectacular! The body work was amazing as was the whole experience! Thanks!!!
NC - 8813 Ice Dr, Raleigh - 4/28/18
Dale performed a very thorough damage inspection. He kept me informed through the entire repair. Everyone at the shop that I dealt with was helpful and courteous.
NC - 111 Commons Dr, Mooresville - 4/28/18
Service was excellent and we will definitely recommend your company to everyone.
NC - 712 Sunshine Way, Greensboro - 4/27/18
KIMBERLY HELP ME.....WOW WOW WOW MY ISSUE WAS NON RELATED TO INSURANCE OR AN ACCIDENT. I HAD PULLED THE BOTTOM DRIVER SIDE CORNER OF THE "CURB ALERT" GUARD OFF AND DISCONNECTED IF THE HOOKS/PINS. I THOUGHT I HAD BROKEN A PIECE OFF. I COULD NOT GET IT TO HOLD MYSELF. SO I STOPPED BY-JUST BECAUSE I KNEW WHERE THIS LOCATION WAS. FILLED OUT SOME PAPERWORK...KIMBERLY ASSESSED THE PROBLEM AND TOOK MY CAR AWAY. CAME BACK AND SHE SAID "HOW IS THAT?" AND IT WAS FIXED. SEEMS TO BE CORRECT AND SHOULD HOLD. I ASKED OF COURSE HOW MUCH AND SHE SAID NOTHING. SO I'M GIVING HER AND THIS LOCATION A BIG SHOUT OUT FOR GREAT CUSTOMER SERVICE. WHEN I DO NEED THE SERVICES OF GERBER ON A MORE GRANDER SCALE (HOPEFULLY NO TIME SOON) I'LL CERTAINLY BE BACK AND WILL GIVE THEM ENDORSEMENTS TO OTHERS AS WELL. GREAT JOB IN GREENSBORO FOLKS.
NC - 712 Sunshine Way, Greensboro - 4/27/18
Outstanding follow up. Jamie excellent. Very satisfied.
NC - 3506 Bragg Blvd, Fayetteville - 4/27/18
I returned to Gerber at this location because of the wonderful most satisfying first experience with their fairest experience I have ever had over my 45 years of driving experience and incidents for repairs. The staff is caring and knowledgeable giving detailed vehicular repair information and options for repair as well as excellent updates, repairs, and delivery afterwards. I will always return to them and I do honestly suggest that everyone seek their services before going anywhere else. I am most appreciative for how they cared for me--everyone of them!
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