Novi, MI - 25180 Novi Rd

I brought my 2019 Equinox to Gerber at the recommendation of my Insurance Co after I hit a stop sign on vacation. I had never had collision so I had no idea what to expect. Mike looked over the front end damage, printed an estimate, and we made an appointment to drop the car off when the parts came in. Car was done in 9 working days ! (a week earlier than the estimate) Mike had given me a call one week in for an update once they got a good look inside. It was returned to me clean and the (blue) paint is perfect! Kudos to the paint Tech! Very happy with my (like new) car.

Jean C

MI - 25180 Novi Rd, Novi - 5/14/24

Outstanding end-to-end service! I was able to get the appointment for the estimate literally the next day I reported the claim with Allstate, even though they were super busy. Brian (the technician who assisted me) showed great attention to detail; he answered all my questions, explaining what was going to be done and why, as well as the options. He then explained the (detailed) documentation to me, as I received it. While the car was being serviced, I received text updates TWICE a week, giving me an estimate for completion timeframe. In the end, the car was done one day earlier! And was spotless I may add: they even cleaned the interior mats. In short: this is textbook excellent customer service. Many thanks!

Morella U

MI - 25180 Novi Rd, Novi - 3/15/24

AMAZING!!!! I have had to take two different vehicles to them and both times, I have had AMAZING customer service, Nanette, is amazing! The auto work is superior and every staff member consistently provided me timely and bi-weekly feedback. Highly Recommend! Very professional from start to finish and I got my car back early on both occasions!

Kayna E

MI - 25180 Novi Rd, Novi - 10/3/23

Having never been in an accident requiring body work, I didn't know what to expect. I think they did a great job repairing the damage. It looks brand new. It was done in a reasonable time frame, about a week and a half. The people I spoke with were professional and efficient. It did take a couple of days after my scheduled appointment to dropped the car off for them to begin working on it. Since I was renting a car I would have liked to have know they wouldn't get to my car right away and taken two days of rent expenses off. My rental was very inexpensive so it was not a hardship but in the future I will know to ask about real time frames once my appointment date is closer. Overall a good experience and I would go back again in the future.

Valerie N

MI - 25180 Novi Rd, Novi - 9/2/23

Liked the service updates .

Josephine R

MI - 25180 Novi Rd, Novi - 8/3/23

Took longer than I had hoped it would take just to get in for repairs but once it was in for repair I think they were done in a reasonable and timely manner. At this point the repair work all seems to be acceptable as well. Everyone was friendly, cordial, and helpful overall. Good experience overall. Thank you.

Paul R

MI - 25180 Novi Rd, Novi - 12/9/22

great service; great people

Joel L

MI - 25180 Novi Rd, Novi - 10/28/22

Great communication. Courteous staff. Timing estimate was realistic. Repairs make the vehicle look like new. All in all, a good consumer experience considering this was an insurance collision repair.

George M

MI - 25180 Novi Rd, Novi - 10/2/22

Very impressed!!

Jon H

MI - 25180 Novi Rd, Novi - 1/21/22

Dave was amazing and worked with us through the entire process. He went above and beyond to make certain that the job was done right!

Alexander S

MI - 25180 Novi Rd, Novi - 12/10/21

Dave kept me up on status of the repairs, and delivered the car a day prior to promise date. All repairs look great.

Arthur H

MI - 25180 Novi Rd, Novi - 11/1/21

Friendly, efficient and car was ready when promised