Ohio Feedback

OH - 5461 Mahoning Ave, Austintown - 1/21/13

Just wanted to update you that the car seems to running fine. Also wanted to send a belated thank you to you and your colleagues at Gerber Collision for the care and attention to detail that you all took to reconstruct my car after the accident with the deer. It was comforting to knowl that there was someone looking out for my interests even though the car repair was done 500 miles away.

Nancy A

OH - 5820 Shier Rings Rd, Dublin - 1/21/13

Thank you as well. I couldn't be happier... From the outstanding customer service down to my car looking like it did the day I bought it. It is soo clean

OH - 1046 Dublin Rd, Columbus - 1/18/13

I wanted to send a quick message to let you know of my recent positive experience at your Dublin Road shop. Your staff regularly called me with updates – either by phone or text - and although it took slightly longer than what was initially quoted – the frequent status updates made me convinced I was at the right place. As a business owner myself, I know how important a positive customer experience can be, and mine couldn’t have been better. Obviously, no one is happy when they wreck their car – but I was happy with the service that I received. By the way, my car has never been cleaner!

Jeff W

OH - 3912 Youngstown Rd, Warren - 1/18/13

"I just picked my vehicle up today , it needed front fender work from somebody hitting me in a parking lot. I took my car in for an estimate, they got me right in, and within a few days scheduled me an appointment to get the work done. Everyone there was very nice , Teddy was the woman at the front desk, and Bryan and Mike gave me the estimate and explained everything being done to the car. All very friendly, with great customer service! When I dropped it off they said they would sweep the car out before I got it back, thinking they would just do the floors in the front, well they went beyond, I can tell the windows, all the floors even the trunk was cleaned out!! I also liked the "Thank you coupon" for the paint glazing service, I will definitely be in to use that soon!"

Jessica P

OH - 6101 Cleveland Ave, Columbus - 1/17/13

Great customer service by Jeff Geisler & staff. Very friendly enviroment. Waited on car & it was ready in timely fashion, I'll go back again & will recommend Gerber to my friends!

Bill E

OH - 3912 Youngstown Rd, Warren - 1/17/13

I am writing about recent service received in your Warren location. The repairs appear to be as promised and they were completed early. What I was truly impressed by, however, was the level of customer service provided. In particular, Bryan Siegman was a pleasure to work with. He was extremely responsive and provided almost daily updates as to the progress of repairs. The level of service provided was well beyond what I expected and certainly better than I have experienced in the past (from other companies, this was my first experience with Gerber). Please extend my appreciation and thanks to Bryan and the rest of your team at the Warren location.

Sara W V

OH - 1046 Dublin Rd, Columbus - 1/17/13

I wanted to let you know that your employee Katie and two guys from the shop helped me out a lot this week by providing an extra service. My husband is out of town on business and I am here juggling an infant, a toddler, and a busy week at my full time job outside the home. That means I work first, second, and third shifts! When I received the call that the work on our vehicle was completed, I was in the position of not having a second driver to coordinate picking it up. When I told Katie that our home was only a five minute drive from Gerber she arranged to have our vehicle dropped off to me at the end of the day. This saved me some headaches. I hope you will recognize her for this customer service effort. Regards, Stephanie Calondis Geiger

Stephanie C

OH - 1046 Dublin Rd, Columbus - 1/15/13

This is Mr. Tobin, and I just picked up my vehicle today 1/15/13. Just want to give you a quick note... The guys who worked on my car were PIMP! They fix my car and also clean a very well! Again thank you!

Oswald T

OH - 1046 Dublin Rd, Columbus - 1/14/13

Dear Dan Hoover, I would like to thank your staff for a wonderful job done on our 2007 KIA Sedona. We were not familiar with Gerber Collision & Glass until this current claim. The entire process was fast, easy and stress free. We appreciated a helpful and knowledgeable staff that was willing to answer any questions we had. Katie at the front desk was extremely helpful in arranging our rental for the time of the repair, she also answered our questions and concerns and kept us updated on the progress of the repair. She was always smiling, friendly and remembered our name when we came into the office which is always a welcoming touch. When we did have a small problem with Enterprise Rental, It was Ozzy who stepped in and helped to rectify the problem for us. His willingness to help fix the situation was greatly appreciated and I believe ... his assistance got Enterprise to understand the problem and they were more willing to listen when Ozzy called them. In turn the situation was resolved immediately. Thanks again Ozzy! The repair done to our van was outstanding! Beautiful work can't even tell it had anything wrong that needed repaired. Just the way we wanted it. Thank you for the clean van inside and out, very much appreciated! As I stated before, this was our first time being a customer of Gerber Collision & Glass, and we left a happy and satisfied customer! read more

Amanda & Kenny R

OH - 5461 Mahoning Ave, Austintown - 1/13/13

Wanted to comment how satisfied I am with how my car looks after my repairs. On time delivery was especially important since I was going out of town Saturday morning. Tony Stabile was very helpful and professional in his explanation of my repairs and costs. Gerber also e-mailed and phoned me keeping me updated on progress. What a great idea! Thank You to everybody involved. Sincerely, Walter Miller

Walter M

OH - 5461 Mahoning Ave, Austintown - 1/10/13

Hi Tony and Happy New Year, Just wanted to say thank you for your excellent customer service regarding the repair of my BMW. All of the people at your Gerber facility were professional and great to work with. The repair looks excellent and the exterior detail done to the car really shines. Anyways, I figure with your passion for you job you may be interested in this type of feedback so you can continue to satisfy you customers to the best of your abilities.

John C

OH - 1046 Dublin Rd, Columbus - 1/9/13

Hello Dan I just wanted you to know how great a job Kathie did in helping me with my car. She is a great asset to your business. Thank you for all your time and help with my car.

Carmen T

OH - 1046 Dublin Rd, Columbus - 1/4/13

Hello Dan, I just wanted to say THANK YOU for the spectacular service I received! I brought in my 2007 BMW for a new bumper on Wednesday, Dec 26th, the Day of the Blizzard. I had been planning to walk to work (I work very close), but your staff insisted someone drive me. Thank you very much for that. I didn't realize how bad out it was! Throughout my experience, Katie and Ozzie are the two people I worked with the most and both were very, very friendly! While a small gesture, what was even more unexpected was the swept and clean inside and complimentary bottle of water. I thought at first I had left it in there but thought wait, I haven't bought that brand recently. A seal confirmed that it was a new bottle that had kindly been left for me. Thanks again for the great service! While I hope I never have to see you again (haha), I will be ... sure to recommend you to my friends and family. read more

Whitney P

OH - 1046 Dublin Rd, Columbus - 12/28/12

I wanted to take this opportunity to write to you regarding the EXCELLENT customer service and workmanship we recently received from Gerber Collision and Glass! In particular, I would like to commend Ozzie Maya for the outstanding Customer Service qualities he presented from beginning to end! From the moment I walked in the door with my collision, he kept me assured that all would be fine and that he would take care of both cars with care and assure they were in quality condition when delivered back to me. We had two cars to fix! He also made me feel less mortified that I had done such a silly thing and that I was NOT the only one that had done this silly type of collision, backing into my own daughters car! He informed me of the process and also informed me that we would do one car at a time, swap them out and in the end, both cars will ... be back to their original look, and as good as new! Not only did both cars look great on the outside where the damage was done, I was most impressed with the INSIDE detail of my daughters car! WOW! Even the dog hair was gone! J I am very pleased with the overall customer service and workmanship from Ozzie, to Katie and to yourself! I would highly recommend Gerber Collision and Glass now to anyone! Kudos to Ozzie Maya and your team! read more

Deb H

OH - 5461 Mahoning Ave, Austintown - 12/27/12

I just wanted to take a moment to send you a thank you note. I appreciated how you and everyone else at the Austintown Gerber were so willing to make sure I was happy with how things turned out. You guys didn’t have to do everything you did…and it is appreciated. I truly liked your willingness to be a great point of contact when it came to taking care of business. The repairs are looking great still and I look forward to bring it in for a follow-up down the road. Oh, and the lock problem hasn’t happened again in a while, so I’m assuming whatever it was reset. If that changes, I’ll let you know if it turns out to be something related to the accident damage. ;)

Mike C