Tallahassee, FL - 5845 W Tennessee St

FL - 5845 W Tennessee St, Tallahassee - 3/16/13

I got in a three pile car accident on February 12, 2013. I went to Walker Collision repair to see if they can repair my Jeep. I called the other insured's insurance company while I was at Walker's and received terrible experience from them. Amy Bennett was there guiding me through this ordeal and kept reassuring me that insurance companies try to scare people. Amy was very helpful and offered to call the insurance company back to set up a rental when the time came seeing as though I didn't want to talk to them again. I made an appointment two weeks later so as to give Walker Collision time to order my parts. I found out to my dissappointment that the day that I get my rental, I had to pay out of pocket. After I paid for two days, Lem Bennett, another employee of Walker Collision repair, made several phone calls to Mendota insurance, the ... other party's insurance cpmpany, to see if they can cut me a check right then for the amount I would need to keep my rental so I won't have pay more then I would have to. Several phone calls and days later, they still have not replied to my messages or to Lem's messages. I had to pay one day at a time for my rental until we knew for sure what was going on. But Lem didn't stop, he kept going, trying to talk or get ahold of someone. Finally, Lem e-mailed Mendota to get them to get in touch with me or him by phone about my situation. Mendota called soon after and explained that they do not do billing with any car rental places and that I would have to be reimbursed once I finish my rental contract for however long I had the car. Lem went above and beyond to help me out more then he should have. He rushed my jeep three days before it was due and before the weekend I got it back. I got it back friday afternoon. Lem also scanned my reciept and sent it through e-mail to mendota so that I can be reimbursed. Lem kept in touch with me throughout this ordeal about what was going on. I will from now on send others that need any repairs to Walker Collision soon to be Gerber collision and glass by word of mouth. Walker collision and repair has two great employees, Lem Bennett and Amy Bennett. My jeep is in excellent condition and I owe it all to Walker Collision repair shop. read more

Suzette S