Washington Feedback

WA - 520 Wellsian Way, Richland - 1/17/23

I appreciated that they kept me up to date and informed with what was going on. My Jeep turned out beautiful.

Suzanne C

WA - 520 Wellsian Way, Richland - 1/5/23

Alex P

WA - 8530 Cedarhome Dr, Stanwood - 1/5/23

I would give 6 stars if I could. I cannot overstate the level of service that the team at Stanwood Gerber gave me. I had just bought a brand new Ford F-250 and damaged the bumper in a grocery store parking lot after only 6 weeks. They were very sympathetic to the situation, understood the disruption of having a vehicle in repair, and made the whole process the least stressful possible. I am most impressed with the transparency and frequency of updating me on the status of my repair. I received almost daily texts that outlined progress, even when the news wasn't the best (delayed shipping because of the manufacturer). A lot of companies would avoid conveying that type of difficult info, but great service is all about putting everything on the table and I really appreciated the open communication. I also appreciated that they told me I can ... drop my rental car off at the repair center (the rental company did not mention it) and it saved my wife and I from loading up the kids in 2 cars for a long ride to pick-up. They walked me through all the repairs, and I couldn't tell that there had even been an accident to begin with. Kudos to the team, and my sincere gratitude for everything they did. Thank you for giving me my New Truck back! read more

Daniel O

WA - 520 Wellsian Way, Richland - 1/4/23

My car looks perfect and they were very professional. Great experience.

Lisa K

WA - 1318 W 2nd Ave, Spokane - 12/27/22

10/10! Knowledgeable, efficient, great work! Whole process was smooth as silk.

Melinda M

WA - 801 SW 148th St, Burien - 12/17/22

I am satisfied with the service

Maria del A

WA - 2113 E Olive St, Seattle - 12/17/22

Amazing build quality on the repair - our car looks showroom new! I should have had them work on MY body if I had known they can work such miracles. I would happily use them again but really, really hope that I never have to.

Tom S

WA - 2113 E Olive St, Seattle - 12/16/22

Excellent build quality to the work - our car looks showroom new! Would definitely use them again but really hope we don't have to!

Tom S

WA - 1627 E Francis Ave, Spokane - 12/15/22

Excellent service, nothing but good to say of quality work, would recommend there see into anyone..

Stacy S

WA - 14955 NE 90th St, Redmond - 12/14/22

I sadly and very unexpectedly won a game of tag with a deer recently although won is a relative term. The damage to the right-front quarter of my Sorento was significant but without airbags deploying. The team at Gerber in Redmond kept me informed of the repair progress from day 1 through day 54 at intervals that were just right. I felt like they cared about the fact that I didn't have my car which may sound trivial but it made an impression on me. The length of the repair was affected by covid not the complexity and is totally understandable. The itemized parts list is appreciated and also the significant use of OEM parts is also appreciated. Although I hope to never need their services again I highly recommend the team at Gerber in Redmond!

Diane L

WA - 3014 E 55th Ave, Spokane - 12/12/22

Gerber did a wonderful job, I would give them all 10 stars if I could. The car at this time is working wonderful and I know that it will continue to do so. Wouldn't go to anyone else. I do not have any photographs at this time.

Carol E

WA - 5601 S Adams St, Tacoma - 12/9/22

very friendly staff. expert work. very pleased with the repair on my Jeep. would highly recommend them for collision work.

roy e

WA - 3106 N Argonne Rd, Spokane Valley - 12/8/22

Tina has been wonderful helping me through this whole ordeal with getting my truck repaired, flawlessly handling the insurance agency and coordinating mechanical repairs at the same time. Cody has a good heart and listens to your worries and concerns while taking them to heart to make sure you are taken care off. Cody has been very communicative with me about the progress of the repairs. The mechanic that preformed the work has done a beautiful job with the repairs where it looks more then just brand new again. After the repairs were done Gerber washed inside the truck and outside the truck and I could not of chosen anywhere by here and I will always return here for any repairs and this team will always be recommended by me to anyone. Safeco has been nothing but unhelpful towards me with getting my truck repaired and then decided to give ... me a rear wheel drive muscle car in the middle of winter instead of anything remotely comparable to my 4WD truck that their driver caused the accident and wrecked in the first place. If I ever thought about switching insurances Safeco would NOT be any choice I would make or recommend. read more

Isabelle C

WA - 1970 S Burlington Blvd, Burlington - 12/5/22

Quick, courteous and thorough. They took care of dealing with the insurance claim. We could not be more satisfied.

Linda W

WA - 1970 S Burlington Blvd, Burlington - 11/19/22

Outstanding customer service! Excellent experience all around!

Tiffany M