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WA - 1124 Carpenter Rd SE, Lacey - 12/17/14

Everyone here is very professional and customer service oriented. My auto was ready early and kudos to Toby for great service.

Maria Lilia R

WA - 1970 S Burlington Blvd, Burlington - 12/17/14

I had a great experience, the staff was very friendly and easy to work with. I had a special edition front bumper on my car and they took the time to find me the right replacement for it. i was very satisfied.

Felipe V

WA - 1124 Carpenter Rd SE, Lacey - 12/16/14

great staff good people

WILBERT M

WA - 14810 Smokey Point Blvd, Marysville - 12/16/14

WOW! Exceptional customer service!! I have dealt with the Marysville Gerber Collision & Glass twice in the last week and I must say that the Marysville location was able to turn two horrible accidents into two WONDERFUL customer service experiences. Let's face it...nobody likes having to take their car into a shop because that usually means you were in an accident, and from past experiences at other shops, it means I won't be seeing my car for weeks and won't be hearing much from my estimator. Christopher R. was my estimator and really proved me wrong. Not only did Christopher completely change my point of view on collision shops, but he exceeded any and all the expectations I had. The first time my car went into the shop I had calls daily from Christopher letting me know the status of my car. If I wasn't able to catch the call, I ... either had a voicemail or email keeping me up to date on the progress. My car was finished within 2 days which was even shorter than what I was originally told; this was even more impressive since the original time Chris told me was short enough. When I got my car back it looked absolutely flawless. The work the guys did at the Marysville Gerber was unbelievable, I felt my car looked better than when I drove it home from the dealership a year ago! Unfortunately, the same night I had my car returned home from the shop, an extremely crazy wind storm put a tree branch through my windshield within a few hours of it being home. You can only imagine how upsetting this was. Devastated that my shiny, beautiful car was in bad shape yet again, I got in contact with Christopher, my estimator from the other day. He immediately gave me sympathy which reminded me why I called Gerber right off the bat...this company has the right kind of employees! He offered to have someone come out to my work which was so convenient for me and he set the whole thing up, once again exceeding my expectations in all aspects. Just to see if Gerber was as amazing as I truly felt, I did some shopping around and got a total of SEVEN other quotes from around the Snohomish/King County area. Not ONE quote even came close to the extremely affordable and reasonable quote that Christopher provided me. Today was the day that their glass company came to my work to fix my car. A man named Brian showed up at my work from USA Glass and was so extremely polite and friendly. Not only did he sympathize with me on the unfortunate situation, but he assured me he would have my car done within 45 minutes to an hour and I would have a car ready to drive by my lunch hour. Brian finished the job in 30 minutes and made my life just that much easier. Brian was very professional and his positive approach once again proved to me that Gerber only hires the best. I usually don't give such specific feedback like this, I know this was a long read. But these days great service either isn't received at customer service related companies, or those that do give great customer service aren't recognized. I really want to highlight Christopher from Marysville for all that he helped me accomplish this past week. It's rare to feel valued as a customer...Christopher and Brian from USA Glass did just that, they valued me. Gerber, you ROCK!!! THANK YOU!! read more

Kandace E

WA - 1124 Carpenter Rd SE, Lacey - 12/16/14

HAPPY WITH REPAIRS,VERY FRIENDLY STAFF,WENT THE EXTRA MILE

JOHN G

WA - 14810 Smokey Point Blvd, Marysville - 12/16/14

Everything was done swell and tbey made it really easy for all this to happen for me! 5 stars all the way!

Jacob S

WA - 1124 Carpenter Rd SE, Lacey - 12/15/14

I was totally pleased with the quality of service and the friendly support of the facility. The completed the work before I expected. This is a quality organization. Thanks.

russell b

WA - 1124 Carpenter Rd SE, Lacey - 12/15/14

service was great looks very shiny

BONILLA K

WA - Mobile Glass Services - 12/12/14

Kris S. did a great job and was very informative before and after the windshield replacement

Sean W

WA - 14201 NE 190 St, Woodinville - 12/12/14

Very professional in handling my car repairs...from the estimation process through the repairs and turning the car back to me...I would definitely recommend this location to use!

Judith W

WA - 1124 Carpenter Rd SE, Lacey - 12/12/14

service was great looks very shiny

BONILLA K

WA - 1124 Carpenter Rd SE, Lacey - 12/12/14

great customer service. Very Professional.

michael t

WA - 1124 Carpenter Rd SE, Lacey - 12/12/14

great customer service. Very Professional.

michael t

WA - 1124 Carpenter Rd SE, Lacey - 12/11/14

Wonderful customer service. Very friendly and streamlined!