Carrollton, TX - 3216 Kellway Dr, #100
TX - 3216 Kellway Dr, #100, Carrollton - 8/21/18
Robert & Scarlett Shoutout to them for helping me QUICK AND MAKING MY PROCESS quick and easy while visiting.
TX - 3216 Kellway Dr, #100, Carrollton - 8/17/18
This is our 2nd experience with this company & could not be more pleased with the courtesy, friendliness, professionalism of the staff, especially Robert S, estimator & Scarlett B, cust svc. All work done as stated in timely , efficient manner. Highly recommend!
TX - 3216 Kellway Dr, #100, Carrollton - 8/7/18
Quick and easy service.
TX - 3216 Kellway Dr, #100, Carrollton - 7/26/18
We have been very impressed with every employee that we have dealt with when taking our vehicles to get repaired by Gerber Collision. It's always a pleasure talking with Scarlett B. at the front desk. She is fast and efficient with all of the work that we take her. She makes sure she gets us in and out within minutes of our arrival. Our adjuster Robert S. is also a great asset to Gerber Collision. He is always working with us on all our claims and we have been very satisfied with how fast he is able to get our vehicles back on the road for us and looking brand new.
TX - 3216 Kellway Dr, #100, Carrollton - 7/24/18
I want to specially thank Jake M. for being so nice and patient with me when I didn't understand some procedures with the insurance. He is very professional and amicable with everyone. Thank you Jake. I also want to thank the front desk lady who is such a nice and educated lady her name is Scarlett B, Thank you
TX - 3216 Kellway Dr, #100, Carrollton - 7/11/18
I have used Earth Collision previously and now will continue to use Gerber and also recommend to My Family n Friends. From the friendly and great smile from Scarlett to the professionalism of Robert and Alex. Another Job WELL Done. Thank You Gerber
TX - 3216 Kellway Dr, #100, Carrollton - 7/2/18
Brought my car in on a Monday afternoon for small repairs, mostly paint, and got it back Saturday. The quick turnaround was highly appreciated. Robert S. was my estimator and he was so amazing and helpful. He really took care of me and kept me updated throughout the process. Scarlett B. also helped me on the admin side and took care of my paper work. She was also really great, friendly and attentive. Both Robert and Sierra exceeded my expectations and if I ever need work on my car again, I will definitely go back and request I work with them directly.
TX - 3216 Kellway Dr, #100, Carrollton - 6/21/18
From the time I walked in the door for my estimate I was impressed. Scarlett at the front was a delight and Robert my estimator was on time, a pleasure to work with and even gave me my estimate while I was there. They were able to order the parts and schedule the work within days of my estimate and they finished in less time than expected. I would recommend Gerber to anyone needing body work. Hope I don't need to use their services again but if I do, I will be a repeat customer. Thanks!
TX - 3216 Kellway Dr, #100, Carrollton - 6/20/18
Scarlett B, Tommy M, and Jake M. made this the best experience! I wish the best for them, they really add value to this company. From the smiles, great attitudes, and friendly conversation..they made this usually unpleasant experience GREAT! I commend this company for hiring top of the line employees, I'll definitely be back is any other work is needed.
TX - 3216 Kellway Dr, #100, Carrollton - 6/20/18
Robert S. is fabulous. Initially went to him for Nationwide estimate and intended to go to Sewell Infinity for repair work, but left it with Robert. Have been back twice and same fabulous service.
TX - 3216 Kellway Dr, #100, Carrollton - 6/19/18
The customer service I think is probably the BEST that I have ever rec'd in this capacity! From the beginning, the process to completion by far over exceeded my expectations! I appreciate the daily texts with updates up to the day I picked up my car. I was in totally shock & impressed with the quality of work, as well as, I never expected my car to be detailed from the inside to the engine!!! I have referred you to more that 5 of my friends... I am also in the service industry and know exactly HOW FAR a WORD of MOUTH will travel. Thank you again for OUTSTANDING Customer Service!!!! So hard to find these days and I appreciate everyone on the team that participated!
TX - 3216 Kellway Dr, #100, Carrollton - 6/18/18
Excellent services. Friendly welcome. Very detail oriented specially Mr Robert S. I will definitively recommend family and friend to go see Mr S. for any future services.
TX - 3216 Kellway Dr, #100, Carrollton - 6/15/18
Robert was very friendly and open about the process and kept me updated on the repair to my vehicle. The entire process was easy, painless, and when new damage was discovered, he already had it under control and had a solution in order. The repair itself is excellent, and the complimentary cleaning to both the interior and exterior of the car was deeply appreciated. If I am ever in need of service again, Robert and his team are easily my first pick.
TX - 3216 Kellway Dr, #100, Carrollton - 6/15/18
Wonderful service and on time! Hail damage is all repaired within one week of contacting USAA. Robert S. and Scarlette B. couldn't do enough for you. I would recommend them anytime. Well done.
TX - 3216 Kellway Dr, #100, Carrollton - 6/8/18
I experienced outstanding customer service when I brought my truck in for hail damage repair.Everyone I talked to was pleasant and professional.I saw the Gerber professionals patiently and clearly explain procedures to customers who were dealing with property damage and insurance processes. This outstanding business culture began when the customer stepped through the door. I commend SCARLETT B. Even though she was extremely busy, she acknowledged everyone as they entered. This set the tone for the visit and put the customer at ease. She helped everyone relax by assuring them the wait was a short time. She managed the waiting area with outstanding customer service skills.
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