Elgin, IL - 801 N State
IL - 801 N State, Elgin - 12/29/16
Great customer service. Quick turnaround time and high quality of work! This location took care of everything (rental car, towing) from start to finish.
IL - 801 N State, Elgin - 12/9/16
Customer service was absolutely fantastic from the very beginning through the very end. They were ready for me, they explained everything in detail, they set realistic expectations, and they took care of setting up the rental car for me. It was really nice. Then, while the car was in for repair, I got regular texts with timelines, updated and estimates to complete the project. And best of all, they finished about three days sooner than I was anticipating. VERY, VERY, VERY impressed with Gerber's Elgin location!
IL - 801 N State, Elgin - 11/10/16
Excellent Caitlin kept me informed of progress
IL - 801 N State, Elgin - 9/17/16
Excellent customer service, my car looks great!
IL - 801 N State, Elgin - 8/25/16
Great work and excellent service
IL - 801 N State, Elgin - 8/14/16
Another car bumped my rear wheel, scratching the rim and the back bumper. Gerber repaired the damage and it looks just like new. I was nervous that they were going to paint the bumper instead of replace it, but there was no need to stress. They did an exact match on the paint color--it's seamless!
IL - 801 N State, Elgin - 7/22/16
Our car was finished two days early. The work was wonderful. It looks like new!
IL - 801 N State, Elgin - 6/13/16
Excellent work. Repair is undetectable. Perfect paint match. Friendly staff. Very good communication of vehicle status.
IL - 801 N State, Elgin - 6/8/16
Gerber did a fantastic job in repairing my car that was involved in a collision. The bumper is brand new and the fender was straightened out and painted like new. I would enthusiastically recommend Gerber to everyone. An additional point: the vehicle damage was promised to be completed in 4 days, and was finished 2 days earlier.
IL - 801 N State, Elgin - 5/26/16
Greg really made the process simple and easy. The communication I received via texts on a daily basis regarding updates as to the ETA on completion of repair. This made it easy for me to schedule the pick up of my vehicle.
IL - 801 N State, Elgin - 5/21/16
My car repair experience was great. Friendly service from start to finish, and I was kept in the loop as to the status of my vehicle's repair.
IL - 801 N State, Elgin - 5/10/16
Great customer service, estimate and repair.
IL - 801 N State, Elgin - 4/29/16
great facility- was notified of the progress, was done in the time estimated, appt was within my time frame
IL - 801 N State, Elgin - 4/21/16
Great service. Repair was done very professionally and car was delivered washed and cleaned up.
IL - 801 N State, Elgin - 4/14/16
I had chosen Gerber Collision to fix the damage on my car for many reasons. I had received 2 different estimates on the damage. The first company was higher in price, but that didn't matter to me because I was going through my insurance, but that company was extremely rude and made me feel stupid for the small accident I had been in. So I went to Gerber for my 2nd estimate, and from the moment I walked in the door they were amazing! So friendly and very accommodating. One thing I love about them was the deal they have with Enterprize, they offer a FREE 5 day rental car, which helped me out tremendously due to the fact that I don't have that included in my policy. I was constantly getting updates on the progress of my repairs via text which I loved, and they were able to finish ahead of schedule which I loved even more. I will always ... read more
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