Fayetteville, NC - 5130 Raeford Rd

NC - 5130 Raeford Rd, Fayetteville - 2/4/16

Great service on my car ,above expectations.i really appreciated the calls that kept me updated,very surprised to get my vehicle back much earlier than the projected timeframe . Customer service was excellent and I will recommend this company to my friends.

Diana F

NC - 5130 Raeford Rd, Fayetteville - 2/3/16

I want to commend Melissa R. for doing an excellent job of making me comfortable at the time when I was upset & having lots of trouble handling the whole process. She was very knowledgeable about what needed and why. She was caring and concerned when explaining everything. But most importantly she is sincere and goes above and beyond. Melissa's communication was most important in my dealing with my ins. co with out her weekly follow up calls I would not have been able to have a good understanding through this very long ordeal. Melissa was my advocate at a time when I needed it the most.

Robert H

NC - 5130 Raeford Rd, Fayetteville - 2/2/16

Service was great everyone was very helpful when a problem came up. fill me in on all new things as they seen them. Customer service was beyond 5 stars!!!!!!!! Will tell Allstate of the great job and service I received.

Shirley S

NC - 5130 Raeford Rd, Fayetteville - 12/2/15

Very happy with service and repairs. Employees were awesome. Repairs were done promptly

Joyce W

NC - 5130 Raeford Rd, Fayetteville - 11/5/15

I experienced excellent service from the front desk staff Amber and the estimator Aaron. The service received was beyond exceptional versus people verbalizing care for their customers, all of the staff displayed care and concern with their actions. After having a terrible accident I was called by the Gerber Collision Center who informed me my vehicle is safe and secure. Later while at the hospital for assessment, I remembered I left my house keys in my vehicle and the office was closing in fifteen minutes I called and explained the issue. A gentleman by the name of Aaron stated he will bring my house keys to me.He arrived and patiently waited outside for a long period of time. He gave me my key and I expressed to him the rental company was suppose to bring me a vehicle and at the last minute they called and stated they have no cars hence ... the flood. Without hesistation Aaron o f Gerber took his personal vehicle and took both my self and my SIX YEAR OLD daughter home and assured we both made it into our house safe. WOOOOWWWWWWW. Amber and Aaron both remained in contact with me throughout the process. Also I want to mention Aaron consulted with his manager the need to solidify me a rental car to transport both my six year old daughter and one year old daughter. By that evening Brent Gen. Mgr. called numerous rental companies and received a run around so he spoke to Lafayette Ford about my circumstance and by the end of that day Tess and Julie of Lafayette Ford handed me the keys to a 2015 fully loaded rental car. THANK YOU. None of these people had to go above and beyond as they did especially going out their scope but in this case they all cared about my family and my needs and that's customer service thanking about the customer instead of self. THANK YOU and WOW. read more

Tamica V

NC - 5130 Raeford Rd, Fayetteville - 11/5/15

Gerber collision did an excellent job doing the repairs on our vehicle. Clea stayed in contact with us keeping me informed of the progress.

Travis J

NC - 5130 Raeford Rd, Fayetteville - 10/27/15

Amber is full of joy, always happy, excellent customer service! Warm at heart

Jacquline T

NC - 5130 Raeford Rd, Fayetteville - 10/26/15

Gerber Collision was very good. They provided excellent customer service. Clelia went over and beyond what she did for us. She always kept us informed what was going on and everything. Just wanted to thank Clelia and her staff for everything they did for us. Our vehicle came back from them in excellent condition and fixed everything perfectly.

Keith A

NC - 5130 Raeford Rd, Fayetteville - 10/16/15

Great customer service, very friendly and helpful. Want above and beyond to make sure my truck was repaired and I was satisfied with the work that was done. A big thank you to all.

David T

NC - 5130 Raeford Rd, Fayetteville - 10/16/15

Exceptionally polite and informative. Service prompt and repairs done very well.

Clifford H

NC - 5130 Raeford Rd, Fayetteville - 10/2/15

STAFF WAS VERY COURTEOUS AND INFORMATIVE AND MADE TRANSACTION AS SIMPLY AS POSSIBLE GREAT JOB ON REPAIRS!

Karen L

NC - 5130 Raeford Rd, Fayetteville - 10/1/15

Wonderful service, absolutely top notch. Amber and Clelia made this whole experience painless. Thank you so much.

James P

NC - 5130 Raeford Rd, Fayetteville - 10/1/15

AWESOME SERVICE!!!! James went above and beyond to provide the BEST customer service, as well as Clelia. I will be recommending your establishment for any collision repair needs to anyone and everyone.

Jennifer D

NC - 5130 Raeford Rd, Fayetteville - 9/4/15

I really appreciated Joshua help and patience. He kept me well informed, if when I had crazy questions. He is knowledgeable as well. Thank you again Josh, keep on smiling it can make someone's day!!!

Alescia S

NC - 5130 Raeford Rd, Fayetteville - 8/13/15

Great job and great bunch of guys!!

Alan M