Garner, NC - 1429 Mechanical Blvd

NC - 1429 Mechanical Blvd, Garner - 3/19/13

My car was ready ahead of what I expected. My car looked great! The staff were very courteous and helpful. And they kept me well informed as to the progress of my car. Thank you Gerber - GARNER!

Deborah K

NC - 1429 Mechanical Blvd, Garner - 3/14/13

Excellent!

Steven M

NC - 1429 Mechanical Blvd, Garner - 3/12/13

Excellent service. Quick response Up to date follow up Will recommend others if ask.

Carlos C

NC - 1429 Mechanical Blvd, Garner - 3/11/13

Dear Mr. Zander, I wanted to write you a personal note to express my gratitude for the exceptional customer service of one of your employees, Jason Owens. I cannot say enough about how impressed I was by his attention to detail and his quality service throughout the process of my car's repair. He is a huge asset to your company and brand and, quite frankly, makes the Gerber business shine. I am the Director of Public & Media Relations and Marketing/Advertisement in my company, and I know very well the value of an employee that goes the extra mile in the way of customer service and representing the brand. Having an employee that is trustworthy to be the living and breathing thumbprint of your business is of tremendous importance, especially in our vulnerable market and stakeholder groups today. Our economy is fragile, and customers are ... all too quick to find reasons to complain if the smallest detail is missed or he/she feels as if they were not attended to sufficiently. Jason Owens is THE reason that my parents and my brother told me to bring my Honda to Gerber when I was in an accident (a motorcyclist slammed into my car because he didn't see me...fortunately, his insurance company paid for my repairs). Even though Gerber was not on the list for Progressive Insurance, I told them that your establishment was going to be where I took my Honda anyway, based on the incredible reviews of my family's experience with Jason and your company. I just relocated back to Garner from Texas, so I relied heavily on my family's advice of where to go. I picked up my Honda today, and it looks fantastic! When I first dropped it off, Jason assured me that he would let me know the time-line of repairs and update me as needed so that I would feel connected with the process. His follow-up was remarkable and very appreciated. I have NEVER experienced such quality service from an automobile business and can easily see why my family pointed me to Gerber. Not only did Jason attend to the technical aspect of the repairs, he made certain that I felt attended to as a valued customer. As you know, it is vital that customers today feel like they are more than a dollar sign and pay check or a bottom line result for a business. I hope you will do whatever you can to retain Jason as a star employee and reward him for what he brings to the Gerber brand. Any company would be blessed to have such a stellar representative. He is succeeding at not only retaining customers (like my parents and my brother), but he is also capturing new ones (like myself) through his excellent work ethic and personable, professional reputation. Additionally, the receptionists that sit out front of your offices and answer your phones are so polite and professional. I am beyond impressed with the staff you have assimilated. Thank you so much for extending kindness to your customers through hiring and placing incredible talent among your employees. Not only will you receive future business from me, but I will be certain to spread the word about your fine establishment and its top-quality service. As we all know, no amount of paid marketing/advertising is as powerful as personal impressions and word of mouth. read more

Lisa C

NC - 1429 Mechanical Blvd, Garner - 3/3/13

My car was at Gerber for over 2 weeks mainly because the person who caused the accident the insurance company was having problems deciding if she had insurance with them so my insurance company NC Farm Bureau took over and things were done within 3 days. The people at Gerber were friendly and available to answer my questions. Thanks

Carol K

NC - 1429 Mechanical Blvd, Garner - 3/1/13

The service was great and the people were friendly. I received constant updates on the progress of the repair. I am extremely pleased with the work done and the experience that I had with this company and its people.

Shelley C

NC - 1429 Mechanical Blvd, Garner - 1/10/13

V ery friendly and very nice and kind. And they let u know what be going with the job they is doing for you.

Reda W

NC - 1429 Mechanical Blvd, Garner - 12/10/12

Excellent service from beginning to end. Jay and his staff kept me fully informed at every stage of service. My truck looked brand new and Jay ensured that I was satisfied with work performed. I never take my vehicles anywhere else and tell all my friends about the service provided.

Billy G

NC - 1429 Mechanical Blvd, Garner - 11/28/12

Gerber kept me up to date on my estimate progress of repairs and committed to delivery of my vehicle ahead of schedule.

Carlton T

NC - 1429 Mechanical Blvd, Garner - 11/28/12

The service I received exceeded my expectations. Not only was the repairs done well, it was completed quicker than expected. My car was even cleaned on the inside. Tony did my work and he was a pleasure to work with. I will be referring this shop.

Summer S

NC - 1429 Mechanical Blvd, Garner - 11/21/12

Excellent service. Very nice staff. Very good quality work.

Ann D

NC - 1429 Mechanical Blvd, Garner - 11/16/12

I just want to say thank you for the great job on my car!!!

PETER R

NC - 1429 Mechanical Blvd, Garner - 11/15/12

Awesome! This is the one word that I could think of after a deer ran out and wrecked my car after the completion of the repairs to my vehicle. The staff and serviceman that spoke to me at the outset put me at ease and kept me in the loop concerning the repair of my car. They did a wonderful job! I was very pleased and I will recommend them all my friends and whoever I hear of will repair of car needed, Thanks so very much. Dorothy Evans

dorothy e

NC - 1429 Mechanical Blvd, Garner - 11/13/12

I had excellent service at Gerber Collision in Garner! My contact there was Tony and he was great. He kept me informed of the status of my vehicle repair, where the parts were coming from, what parts needed to be replaced and even called a few days after I picked it up to make sure I was satisfied with the work. If Tony said he'd call me at 2pm with an update, he did exactly that. As a bonus, he was very friendly (as was everyone I came into contact with at Gerber) and had a great sense of humor. Communication is VERY important to me and Gerber did a great job. Thanks guys!! I forgot to mention that they washed, waxed and cleaned the inside of my car! It hasn't looked this good since I bought it. My friend told me I should hit a deer more often to get my car cleaned up. No thanks, but very true! :)

Kristen C

NC - 1429 Mechanical Blvd, Garner - 11/13/12

Excellent service. Manager went above and beyond my expectations to make sure I was satisfied. Will definitely recommend to friends and family.

Lynda B