Georgia Feedback

GA - 3030 Satellite Blvd, Duluth - 8/10/11

I recently took my vehicle in to be serviced after damage was done to it at a grocery store parking lot. The staff at Gerber are some of the nicest, most helpful people you would ever hope to meet. I was beginning to think quality customer service was long gone, but clearly at Gerber they make it their business to treat everyone fairly. Not only was the customer service awesome, but the work done to my vehicle was impeccable. Thanks so much to the Gerber Collision and Glass staff!

Adrienne P

GA - 11200 Alpharetta Hwy, Roswell - 8/10/11

I dealt with a young lady named Jennifer Baker. She was excellent. She let me drop the car off on a Saturday to have rear convertible window replaced. Car was finished and ready for pickup on Tuesday and it looked great.Jennifer was very efficient. She located a top day one. I was dreading the car being tied up several days and this was not.

Thomas R

GA - 850 Joe Frank Harris Parkway SE, Cartersville - 8/8/11

I had Gerber Collision do my repairs to my car after a horrible event with onstar's services not correctly working and they took customer service to a level that really is unexplainable. Walt is probably one of the nicest people I've ever dealt with in my life. I'll never go anywhere else if needed. They made my Tahoe look like if nothing ever happened to it and all I can say is Thank you, thank you, thank you to these wonderful people.

Jodi W

GA - 2441 Cheshire Bridge Rd, Atlanta - 8/6/11

Thanks for making my car look better than new! I appreciate your honest, diligent service and excellent workmanship!

Molly K

GA - 11200 Alpharetta Hwy, Roswell - 8/5/11

I am from out of town and Gerber Collision were amazing in keeping me up to date on my car, so that I was able to make arrangements to get back to my home state. Jennifer from Liberty Mutual was especially helpful and they overall did a fantastic job. Would definitely recommend!!!

Heather H

GA - 3030 Satellite Blvd, Duluth - 8/3/11

This letter is written to thank the entire staff for Gerber on the recent repairs performed on our 2008 Honda Odyssey. Your entire staff at Gerber in general, and Greg Kline in perticular, were: exceptionally courteous, the workmanship of the repair and the final paint matching was perfect, the total repair time was a minimum for the amount of work performed and the cost was very fair to these new customers. Hopefully my wife will not have a future need for your services? However, should you ever need a recommendation from a new customer about your total services, you may have future custoemrs read this letter or call me concerning our excellend experience with Gerber. We expected excellent service from your reputation and a verbal recommendation from one of your many customers; but that recommendation was surpassed in all areas by your ... services provided. Thanks again and please express our pleasure with your entire staff. read more

Jow & Linda P

GA - 850 Joe Frank Harris Parkway SE, Cartersville - 7/29/11

I would at this time like to commend Gary Gulisano, Walt Wheatley, Alecia Devers, and the rest of the staff at the Gerber Body Shop located in Cartersville Georgia. On July 8th, 2011, my family and I were en route to Florida on vacation, when my vehicle was struck by an 85lb piece of metal that had been hurled into the air and across the median striking my vehicle. To make a long story short, the collision caused about $6500.00 damage to my vehicle and rendered it undriveable. My vehicle was initially towed to the Hyundai shop two doors down from your body shop, and upon recommendation from the service manager there, towed to your shop. Upon arrival at your shop I met with Alecia, Walt, and Gary, and explained to them what had happened, and the jam I was in in reference to finishing my vacation. I was told at this time that the shop would ... do everything in their power to have my vehicle finished upon my return on the 16th of July. They also assisted me in locating a rental car. During the ensuing week I was contacted numerous times by Alecia informing me as to the progress of the repair of my vehicle of which I was very appreciative. On July 16th upon my return to Illinois from Florida, I arrived at your shop to pick up my repaired vehicle. Your shop did an outstanding job repairing my vehicle and I know that they worked overtime to complete my car on time. I'm writing this e-mail to commend the professionalism of the people listed above and the shop for handling my dilemma at a stressful time - Job well done read more

Jerry W

GA - 725 Dekalb Industrial Way, Decatur - 7/26/11

This is the third time I have turned to Gerber for repair and once again the service has been superior. My car looks like new (on the side damaged); the agent, Stan Taylor kept me informed all along the way of the progress and the timing for pick up. I'll try not to have any more wrecks, but if I do, Gerber: here I come.

Carolyn M

GA - 725 Dekalb Industrial Way, Decatur - 7/23/11

Herb, Stan and Chris handled my Prius repair quickly, expertly and efficiently. They worked very hard to have my repair ready so that we could take a planned vacation. Everything was great.

Rosalyn S

GA - 3030 Satellite Blvd, Duluth - 7/21/11

The Gerber location on Satellite Boulevard provided great service and has a very helpful staff. They had my car repaired and back on the road quickly. The work is top quality and everything is good as new. I highly recommend them for anyone!

Matthew P

GA - 11200 Alpharetta Hwy, Roswell - 7/21/11

Jennifer was fantastic from start to finish. She was honest and upfront about all the work that i would ned to do. I highly recommend her for her honesty and knowledge.

David P

GA - 850 Joe Frank Harris Parkway SE, Cartersville - 7/18/11

EXCELLENT AND CARING SERVICE!

Nell T

GA - 2395 Cobb Parkway, Kennesaw - 7/14/11

A large tree fell on my wifes car while our daughter had it in Kennesaw. They were both upset. LMI sent us to your location. I spooke to Keith and explained that I would prefer him to deal with me and leav my daughter out of any contact. He was very professional over the phone. Kept me up to date with ehat was going on and when I voiced concern about the alignment of the car he said he wasn't aware of any problem but would check and call me back. Which he did. Great peace of mind for myself and next time I'm down visiting my son I'm going to stop in and thank him in person.

Ron W

GA - 2441 Cheshire Bridge Rd, Atlanta - 7/9/11

Dana Frachiseur was wonderful to work with. After the trauma of a crash, she made sure all details were attended to, asked the right questions, and listened to my concerns. She provided prompt answers and returned phone calls timely -- always with a smile in her voice and unlimited attention.

Susan B

GA - 725 Dekalb Industrial Way, Decatur - 7/9/11

"Over the years I've had many times dealing with auto repair shops, and virtually all have been unsatisfactory. This experience with Gerber has been TOTALLY satisfying. Not only did the work come back on estimate, they also "touched up" several issues not part of the original repair issue - and did them all correctly. I am a happy customer and I'll be back if I ever need your services again!"

James W