Highland Park, IL - 1325 Park Ave W
IL - 1325 Park Ave W, Highland Park - 6/9/15
Excellent service. The staff was cooperative and responsive, helping resolve all problems.
IL - 1325 Park Ave W, Highland Park - 6/8/15
I want to thank Gerber Collision for repairing my car. It looks great and Jesse D. had them buff the headlight and gave my car another wash for no charge. Thank you very much Jesse and the rest of the Gerber team for the great customer service and the exceptional Repair.
IL - 1325 Park Ave W, Highland Park - 6/3/15
I value good customer service and that is what I experienced at this Gerber Collision & Glass. Everyone answered my questions. The work was done quickly and well. When I was there, I was in and out in a timely manner. My car was returned to me in better shape than I left it. A pleasant surprise was that they cleaned my car inside and out after fixing the bumper. Thank you!
IL - 1325 Park Ave W, Highland Park - 5/22/15
The Quality of work and customer service exceeds in every way at Gerber highland park . I knew I made the right choice by bringing my car back for repairs from the moment I was given the estimate. The Service writer Jesus D. exceeded the bar of customer service and knowledge . He stood by his Team as he mentioned and gave me a time frame of repairs which I didn't believe until the status calls made out confirmed it, he walked me threw every step and I was impressed by the great communication. Then came the call I was awaiting for, my car was ready for pick up and what a great job they did they . it made the wife happy and we all know that's whats most important. Thanks Gerber I will always recommend your location.
IL - 1325 Park Ave W, Highland Park - 5/22/15
Diane and the staff at Gerber was great. She exceeded my expectations & even helped me out when I was not happy with the rental I got. She went above and beyond customer service & got my vehicle back to me before the original date she promised. I would defiantly recommend Gerber to friends and family.
IL - 1325 Park Ave W, Highland Park - 5/22/15
Courtesy attention and excellence was my experience
IL - 1325 Park Ave W, Highland Park - 5/16/15
Very happy with the work! My car was completed when promised and looked perfect. The body work was great and the inside of the car cleaned beautifully. I would use Gerber again!
IL - 1325 Park Ave W, Highland Park - 5/16/15
great service, fast, friendly, and the work was top notch!
IL - 1325 Park Ave W, Highland Park - 5/4/15
I came in for an estimate on a Saturday shortly before closing. Jesus greeted me with a smile and efficiently "got the ball rolling". He felt the car was not safe for night driving and quickly got me a loaner to drive. Later that day, he emailed me an estimate and the repair has already been initiated. This is "out-of-the-box" service. Jesus, is dedicated, intelligent, and understands customer service. Simply, repairing my car has be an effortless process thanks to Jesus.
IL - 1325 Park Ave W, Highland Park - 5/2/15
What great staff you have , I stopped in just a minute ago I have used Gerber in the past . It was a little past closing but your estimator Jesse D. went out of his way to look at my vehicle. Its a minor repair but to have Great service like this makes one never second guess coming in for repairs . Thanks once again.
IL - 1325 Park Ave W, Highland Park - 4/29/15
I've been to Gerber in Highland Park twice and both times they did an excellent job. The estimator Diane that helped was very polite and did a great job explaining everything. I will defiantly bring my car back to Gerber for any needs that I have in the future.
IL - 1325 Park Ave W, Highland Park - 4/28/15
Our experience at Gerber was very positive. Jesse at the Highland Park shop was very helpful and accomodating. The repairs were completed early and when we arrived, they had also fixed a light that was not attached, cleaned our headlights, and fixed a small area that was not part of the original repair. For us, it became an even better experience when a couple of days later, our windshield seal became unattached. My son brought the car in to ask for an estimate and Gerber immediately did a quick repair on it (within 15 minutes) and reattached the light they had originally reattached as it was not holding as expected. These items were not part of the original repair and the effort to go above and beyond was deeply appreciated. Thank you to Jesse and the rest of the staff at the Highland Park Gerber location.
IL - 1325 Park Ave W, Highland Park - 4/27/15
I had a very pleasant experience with Gerber Collision & Glass in Highland Park, IL, from start to finish! I came in for a front bumper repair that involved fixing breaks, cracks, refinishing, and repainting. Being an automotive paint detailer by trade, I am very picky with the cleanliness of work. The team at Gerber more than surpassed my standard! The paint on my BMW is not the easiest to match, but they excelled with a factory-like finish! Everyone at Gerber was very warming and hospitable. Throughout the whole repair process, Matt, the Assistant General Manager, kept me updated with regular updates through text messages. During the estimate, he walked me through the whole process of preparation and repair of the bumper. We spoke about different methods of repairing to assure that ultimately, I am happy with the end result. Not ... read more
IL - 1325 Park Ave W, Highland Park - 4/26/15
Customer service is Highland parks number one priority as I just witnessed . Repairs were handled by Mr D. a great person to deal with. Frt staff as lovely as can be helpful in everyway . Came to pick up my car and it had rained a bit before gettimg there Mr D. pulled my car in and washed and dried it . This store tops any auto repair experience I have ever had in my many years. Thank you
IL - 1325 Park Ave W, Highland Park - 4/25/15
Excellent work performed on my vehicle. I has two different repairs done at the same time which I thought would extend the days of repair drastically, but it didn't. jesse my estimator made me feel very comfortable leaving my vehicle with Gerber. Great customer service was given by Jesse and the frt office staff . Beyond great work done by the repair techs.
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