Huntersville, NC - 13516 Old Statesville Rd

NC - 13516 Old Statesville Rd, Huntersville - 6/7/13

"Dear Ms. Garmon, There are not enough adjectives to describe how impressed we were with you before, during and after our contact with Gerber. If Gerber ever develops a "Poster" representative for quality communications, service and follow-up/follow through you had better be chosen. As I worked with Enterprise they too had nothing but praise for you. They said they anxiously wait for your call because it is a pleasure to do business with you and your company. While the entire front office staff had big welcome smiles and an attitude for high levels of service, it is important that your leadership and award winning personality be recognized. As a psychologist it has been my experience that relationships are critical. Sadly most companies fail at building those connections. While I never hope to again require your services be ... assured if I do you will be the first I contact. Thus far at least 75 men I know have heard about our positive Gerber experience." read more

Gary H

NC - 13516 Old Statesville Rd, Huntersville - 5/30/13

My services at Gerber went beyond my expectations. My Insurance Company had suggested them, and thankfully I took their advice. From the office staff and all the employees involved, everyone was knowledgeable and friendly. I was very happy with the work done on my Prius, following an accident, and would recommend Gerber to anyone needing this type service .

Mary M

NC - 13516 Old Statesville Rd, Huntersville - 5/25/13

I was extremely happy not only with the work done at Gerber, but the enthusiasm and friendliness of everyone there. I have a Prius, so was concerned at first.....but they put my mind at ease with their knowledge of this auto. They went out of their way to help me get a rental. I would recommend this company to everyone. Thank you Gerber Mary Mau

mary m

NC - 13516 Old Statesville Rd, Huntersville - 5/22/13

Allison - my husband and I would personally like to thank you for the excellent service we recently received at Gerber. We brought our Nisson Murano for body work and again was so impressed with the entire experience. The professionalism, courtesy, on-going follow-up calls and expert workmanship was above and beyond. Your friendly phone calls, front desk greetings and total awareness of the entire process was so refreshing. You seem to be so aware of how busy your customers' lives can be -- especially without a car! This is our second experience with Gerber and have never been disappointed. We will certainly recommend you to all our friends. We never want to have bodywork done on our cars but unfortunately we know that accidents do happen! To know that we have Gerber Collision and Glass available to us is certainly comforting at the time ... of need. Thank you for your excellent partnership with USAA. The tight communication between you and USAA is obvious. There was not one question that wasn't answered. The information that was transferred between the two companies -- especially with the car rental -- was obvious and spot on! You work for a great operation and it is truly appreciated!! read more

Jennifer F

NC - 13516 Old Statesville Rd, Huntersville - 5/16/13

Once again I brought my truck in for repair. Your friendliness, professionalism, and ability to repair my truck in an extremely timely manner never ceases to amaze me. It is so nice for me to come to your shop and to be greeted by a great staff and yourself and to trust you with my vehicle. I have sent you referrals because you have always treated me right and do a great job with the repairs. You are top notch, hopefully I won't see you soon but I know I will. Thanks again for a fantastic job.

Doug R

NC - 13516 Old Statesville Rd, Huntersville - 5/14/13

I wanted to write an email to express how satisfied I was with Gerber collision in Huntersville. Unfortunately my wife filled out the survey and did not reflect appropriately what I thought of Gerber collision as I was the one who actually dealt with the claim in its entirety. I feel their customer service was excellent & their attention to detail was excellent. There was a minor hood issue after the initial repair but Ken was kind and accommodating with regards to the issue and it was resolved to my satisfaction. I would not hesitate to use Gerber in the future and I would also refer friends to Gerber without any reservation. Additionally USAA was also excellent in handling the claim. My gratitude goes out to both entities.

Ray H

NC - 13516 Old Statesville Rd, Huntersville - 5/13/13

I just wanted to thank you personally Vanessa for working with me and for keeping me informed throughout the whole process. Gerber Collision was so helpful with answering all of my question and making me feel like I was VIP with their service. My car came back 100% better than I could have imagined and they even brought my rental car back which took a lot of stress off of me. So thank you for your service and I will refer anyone and everyone to your company for making my unfounate accident and very painless process.

Cassie B

NC - 13516 Old Statesville Rd, Huntersville - 4/7/13

I had a few minor bumps and bruises from my wife and kids not being as careful as needed around the new car. I had thought I may have gone to the wrong place....at first. Because of a customer who rode along with me to the rental car site, complaining about this company and the services they provided. But, when I saw my car 3 days later, it looked brand new. Turns out one bad apple can make a mountain out of a mole-hill. I cannot even tell the work had been done on my car, It looked perfect. Best of all the work is guaranteed for life, so I don't ever have to worry again if this will come back as a rust stop in the future

Thomas K

NC - 13516 Old Statesville Rd, Huntersville - 3/29/13

Outstanding service - Allison in particular was kind, helpful, courteous, & professional. She took care of EVERYTHING, I barely had to do a thing other than bring the car in & let them take it from there. The work was delivered ahead of schedule, the repairs looked terrific, and they even detailed the entire car for me! Price was very reasonable as well. We needed some work done to my wife's car, have been putting it off but I'm scheduling it with Gerber because of the excellent all-around service we've received. HIGHLY recommended.

Mark R

NC - 13516 Old Statesville Rd, Huntersville - 3/24/13

Everyone at the Huntersville location were absolutely amazing! They were quick, incredibly honest, and very understanding. Went above and beyond my expectations!

Samantha I

NC - 13516 Old Statesville Rd, Huntersville - 1/31/13

I had a wreak late on a Thursday night, I called my insurance company and they gave me a few places to have my car repaired. I choose Gerber Collison because it's not very far from my home and I felt I could easily go by to check on my car if I felt a need to. My car was towed there on the next day. I immediately started getting phone calls, which happened daily along with photos on the progress of the repairs from start to finish. My contact person, Joe Irwin was very professional and curtious keeping me in the loop and at ease. I did not feel the need to visit the shop. When I picked up my car the following Thursday, the office staff were also pleasant. Mr. Irwin was there to escort me to my car and explained the details of the repairs and warranties. I would definitly take a car back there and I recommend them highly.

BARBARA T

NC - 13516 Old Statesville Rd, Huntersville - 11/11/12

I only had my new car for 1 day when unfortunately, I needed the services of Gerber Collision. They are amazing and very professional people. I threw them a challange and they came through in a timely manner. They had great communication with me and showed a genuine concern for me and my car. I can not stress enough how great their customer service is. Thanks you Joe and the lovely lady who took all my phone calls. My car looks fantastic again!

Rebecca C

NC - 13516 Old Statesville Rd, Huntersville - 10/12/12

This was our second time using Gerber Collision. Everyone from the ladies at the front desk to the repairmen were always very helpful and considerate. Our vehicle looks brand new after having over $4,000 in damage. I even took my niece by so they could take a look at some scratches on her parents' vehicle before she had to go show it to Mom and Dad. They buffed it out and told her exactly how to take care of the paint on her own. She was thrilled and grateful. I have heard other wonderful stories about these folks and I will continue to tell anyone and everyone about them as well.

Julie C

NC - 13516 Old Statesville Rd, Huntersville - 8/17/12

I would definitively recommend friends and family to Gerber Collision.'

Iline P

NC - 13516 Old Statesville Rd, Huntersville - 8/16/12

'Great! Have used Gerber before when it was Tru2Form and both my experience with both the body shop and Nationwide were exeptional - both times.'

Charles and Heather G