Illinois Feedback
IL - 6140 W 159th St, Oak Forest - 1/30/18
Attention to detail. Worked around my schedule and kept me updated through the entire process. Very professional.
IL - 2321 Lakecrest Dr, Pekin - 1/30/18
Great staff! Awesome results!
IL - 400 W Grand Ave, Elmhurst - 1/30/18
Brought my wives car in for a estimate. Could not close drivers door without first lifting the door and closing it. I thought it could be the door hinge being bent due to an individual hitting the door with his car. Elise (the Gerber Estimator) looked at the door and asked if she could have one of her technicians look at the door. Elise asked me to wait in the waiting area and she would get back to me in a few minutes. Five minutes later Elise came and requested that I come back by my car and try opening and closing the door which I did without having to lift the door first. The technician said he made a slight adjustment and that fixed the problem. Elise asked if I was satisfied and I said I was totally satisfied. Elise requested I call the insurance company and dismiss the claim, which I did. There was no charge, no inconvenience to me, ... read more
IL - 6140 W 159th St, Oak Forest - 1/30/18
I was beyond pleased with the service I received at the Gerber Collision in Oak Forest. Everyone there was very nice, my vehicle was completed when they said it would be. I loved getting the text messages letting me know about the status of my vehicle. Everyone there that I dealt with was very nice. Not only did they fix the outside of my vehicle, it was a nice surprise to have the inside cleaned as well. Would highly recommend this location!!!
IL - 2360 Ogden Ave, Downers Grove - 1/30/18
5 stars for Gerber Collision in Downers Grove. I took my car 16 miles to this location because of a previous working relationship wit your production manager Rick E. I knew he would see to it that my car got the 5 star treatment and I was right!!!!
IL - 2360 Ogden Ave, Downers Grove - 1/30/18
Wanted to drop a quick positive note regarding your Downers Grove facility. Prior to finding Gerber I used to feel like visiting the body shop was like visiting the dentist or the doctor - a necessary evil. Now I don't really mind it. The two receptionist are fantastic and execute at a high level of customer service - even when the phones are ringing off the hook. Great coffee and clean waiting room with excellent high speed WiFi connection. I've had my car, and my wife's car, fixed at this location several times. Simple things like replacing a fuse or side mirror; to door, quarter panel, and bumper replacement, to major rear end work. No matter what the size of the project these guys fully dial in and get the job done professionally, cost effectively, and in a timely manner. Parts match up and repainted sections match the existing ... read more
IL - 275 Sundown Rd, South Elgin - 1/29/18
Excellent job and service. Marya and Margie both gave us exceptional service and were very helpful through the whole process. Would highly recommend Gerber to our friends and family!
IL - 8018 N University St, Peoria - 1/26/18
Very professional, good job, car looked better than when I bought it. Pleasantly surprised that they also washed my car. I wish I knew what they used. Man was waiting for me to pick it up even though everyone else appeared to have went home. Thank you!
IL - 10933 S Central Ave, Oak Lawn - 1/26/18
If I could give them more stars I would! I was expecting my car would be in the shop for at least 10 days. I got it back in 4 days! They ordered all the parts before I dropped off the car to start work. They are truly awesome! The most helpful service people that I have ever dealt with!
IL - 3425 N Halsted St, Chicago - 1/26/18
Chris and the entire Gerber crew were super helpful, friendly, and professional. I would highly encourage anyone to entrust this team with their car. Amazing service and my car is like new. Thanks guys!
IL - 16000 S Lincoln Hwy, Plainfield - 1/26/18
Excellent service, as always!
IL - 400 W Grand Ave, Elmhurst - 1/26/18
We dropped the car off at estes in schaumburg they were accomadating by asking another shop if they could take it . Elmhurst took it and i got textx followup, and calls which was amazing. Very pleased with the customer service and with the car getting fixed. Looks like a new vehicle
IL - 2360 Ogden Ave, Downers Grove - 1/26/18
McKinley B. was great. Very polite, listened well. He wanted to meet with me personally but I had to leave early and thanks for being open early to allow me to get done early. Wendy at the desk was wonderful. She made the experience pleasant and helped to alleviate my tension. Nice that you have coffee available too.
IL - 7902 Forest Hills Rd, Loves Park - 1/25/18
My car was considered a goner. Gerber works miracles at restoring my car to new condition. Their communication was excellent and the dedication to all involved was second to none to restore my car. I can't think the team enough for giving me my car back.
IL - 8250 N Skokie Blvd, Skokie - 1/25/18
Very professional and timely. Very satisfied.
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