Illinois Feedback
IL - 16000 S Lincoln Hwy, Plainfield - 2/3/18
From setting up an appointment to driving away with my car, the service and communication is on point and the quality of work is amazing. Working for State Farm, I will always recommend our policyholders and friends to this location with Tony and his team.
IL - 16100 Suntone Dr, South Holland - 2/3/18
I love it!!!! They fixed my Jeep so fast, I hardly missed it. Also did a great repair job. I would highly recommend them and the Staff gives great customer service.
IL - 1001 Remington Rd, Schaumburg - 2/1/18
Love the texting option! Plus my car was so clean when I picked it up!!
IL - 2360 Ogden Ave, Downers Grove - 2/1/18
Friendly, quick service.
IL - 1001 Lee St, Des Plaines - 2/1/18
Excellent Experience, Cory,Brad,Ed,Amanda & Libby most helpful,courteous,Quality Repairs,Performed as promised, minimal inconvenience, would recommend highly. Rating Five Star +
IL - 20445 Milwaukee Ave, Buffalo Grove - 2/1/18
Excellent service, fast and respectful. Care and concern was taken for a minor bit of damage and the circumstances that caused this. I always go to this store for any damage and have always been very pleased.
IL - 2360 Ogden Ave, Downers Grove - 2/1/18
You guys are very good, honest, proffessional, recieptionests, Nancy, Windy, Rick E. and Manager are great. I highly recommend you guys. to my friends and all. Thank you for job well done.
IL - 1430 W Northwest Hwy, Arlington Heights - 2/1/18
I was recently involved in a automobile accident, but was not at fault, so the claimant's insurance agency was AAA. My vehicle was towed to Gerber Collision at my request due to it's location near my home. I received timely updates via phone and text. Staff was professional on all levels, either in person or on the phone. The vehicle was ready earlier than expected and an offer was even made to deliver the car! Service such as I received with this Gerber location is not the normal when doing business. It is so often the case that employees and companies only hear the complaints. Since the experience was so exceptional, I wanted to make sure I took the time to compliment. Let me know if you need anything further and keep up the great work.
IL - 19 S Route 59, Aurora - 2/1/18
Gerber was amazing. They were so courteous and helpful. They let me know every step of the way what was going on with my vehicle. They had it repaired a week earlier than expected and cleaned the inside and outside of the vehicle. The repairs are beautiful as well. They made it very easy and I would highly recommend them!
IL - 635 N Independence Blvd, Romeoville - 1/31/18
I love your service.
IL - 635 N Independence Blvd, Romeoville - 1/31/18
I love Gerber Collision Auto & Repair for everything they have done. My estimator, Nicholas K., was such a huge help and did everything he could to help me through the whole process. I am very appreciative of him and Gerber as a whole. Definite 5 star service
IL - 440 Deerfield Rd, Pontiac - 1/31/18
Total satisfaction with the repair, my silverado looked like new.
IL - 2360 Ogden Ave, Downers Grove - 1/31/18
I received very good customer service. Staff were personable and helpful.
IL - 2360 Ogden Ave, Downers Grove - 1/31/18
Review for Rick E. I picked up my repaired KIA on Fri. 1/26 evening but did not drive it the rest of the weekend. On Mon. I heard a very slight knocking sound but did not think anything of it since it is a 2010 car. On Tues. the sound was much louder coming from the rear passenger side. I thought it might be the breaks but since I just got the car back from Gerber perhaps it possibly could be a loose clip or something else. Rick was able to assist with isolating the issue to be something with the breaks and nothing related to the rear bumper that was replaced.
IL - 2360 Ogden Ave, Downers Grove - 1/31/18
Today I had the BEST experience at the Downer's Grove location. Rick E. and the reception staff there were very helpful, thorough and so effective. Rick repaired my car as a follow up to repairs made in April of 2016. He was patient with my "there's this noise..." Turns out there was a bolt or some such thing that had come undone and caused the rubbing noise. Thank you so much. Kudos to Rick and his collegues.
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