Illinois Feedback
IL - 275 Sundown Rd, South Elgin - 1/21/18
I decided to come to Gerber because of an interaction I had with one of the employees the week before. Something was dangling from the bottom of my car and I stopped to see what they could tell me. It was just a cover to something that had broken loose. He got under the car and fixed it with a plastic tie with no charge to me. I decided this was an honest place to do business with and set up an appointment to bring my car in to be repaired. Not only were the office staff professional and knowledgeable, but they we're friendly, too. When I got in my car I saw that it was thoroughly cleaned like new! I was so impressed. I'm telling my friends about my experience!
IL - 6200 Berkshire Dr, Crystal Lake - 1/20/18
Everything was great.
IL - 7902 Forest Hills Rd, Loves Park - 1/20/18
I left my car in good hands. They did a really awesome job on my car. The people who helped were very professional and friendly.
IL - 6200 Berkshire Dr, Crystal Lake - 1/19/18
Gerber did a great job. Very good with the handling of the repairs and made sure it was done right. I have a new suspension on my front end of the car. Mark W. was straight forward and professional in our discussions even though it took a while to get my car back because they found concerns and problems beside what the damages were to my car I got frustrated but he always made me look at the situiation with a positive out come that the car would be like new when finished with the repairs.
IL - 2360 Ogden Ave, Downers Grove - 1/19/18
Rick K. and his team did an incredible job. After another shop did their best but was unable to remedy the issues satisfactorily, Rick and his team analyzed the remaining challenges, in an exacting fashion corrected them, and now I feel like my car is just like I would have wanted from the start. Looks like new. I will be taking my vehicles to Rick and the team in the future as this is how service should be.
IL - 5948 N Northwest Hwy, Chicago - 1/18/18
Tom R. was my estimator and he did a good job They all were very nice and did a good job in a timely manner
IL - 2360 Ogden Ave, Downers Grove - 1/18/18
I am the extreme nit picker when it comes to my cars! Repairs were beautifully done and callout kudos to Rick E. for taking care of everything in an efficient and professional manner. Use Gerber in Downers Grove with confidence!
IL - 8018 N University St, Peoria - 1/17/18
Great job, completed 2 days before promised. Awesome communication during repair! Highly wreck-ommended....
IL - 8250 N Skokie Blvd, Skokie - 1/17/18
The amount of gas quoted in my car st the time l droppedoff my car today is incorrect. I have my receipt to prpve when l filled up my gas tank.
IL - 1001 Lee St, Des Plaines - 1/16/18
OUTSTANDING job with the repair of my car. I'm very please with the quality of work performed along with the highest level of customer care extended. I was continually informed of the status and next steps. Everyone at the facility was really nice to work with, from the front desk, to the Estimator, and the shop auto body repair people as well. The entire staff should be recognized for their excellent customer care. Thank you for remembering in a service industry that it's all about customer satisfaction. I couldn't be more please.
IL - 1001 Lee St, Des Plaines - 1/15/18
Thank you for getting the price as low as posible.
IL - 20445 Milwaukee Ave, Buffalo Grove - 1/15/18
Everyone was highly professional and my vehicle came back looking better then when I picked it up at the dealer
IL - 5948 N Northwest Hwy, Chicago - 1/14/18
My Kia was rear-ended by a Sate Farm driver. State Farm recommended this Gerber location which is 5 minutes from my house. From the time of my first call to Jordan to the final pickup everything was about me and the SUV. Tom and Jordan main concern was my safety- meaning that my SUV was repaired back to Kia Specs. They were very concerned about the rear bumper and ALL hidden damage, which they found upon taking it apart and repairing it correctly. This is a BIG DEAL to me. No cheating or cutting corners. Tom even took the time to explain everything to my wife, who drive s it and understood every item Tom explained!! Give that man a Raise! Just wanted to provide positive feedback to people who have earned it. Thanks.
IL - 801 N State, Elgin - 1/14/18
A pleasant experience. Work was done on time and done well.
IL - 635 N Independence Blvd, Romeoville - 1/14/18
repairs were done well and on time. one disappointment -- I was told, as a courtesy, that they would also paint over a few small scratches on the vehicle. that was an unexpected bonus. but then it didn't happen. the scratches are still there. so while not something I had expected at first, still disappointing that it didn't get done.
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