Illinois Feedback

IL - 635 N Independence Blvd, Romeoville - 10/15/17

Good job on repairing my rear bumper.

Lorraine L

IL - 819 Estes Ave, Schaumburg - 10/15/17

I recently had my 2013 Honda Pilot repaired after a rear-end collision. I had a somewhat difficult/unique situation with regard to repair costs by the other individual. Gerber staff took over and made the entire situation effortless on my part. They went above and beyond in the customer service department and last but not least, my car repairs were amazing. They don't spare the personal touch! I would very highly recommend Gerber to anyone needing collision repair services.

Vera

IL - 275 Sundown Rd, South Elgin - 10/14/17

Quality repair work. Vehicle delivered on time and the text messages keeping us informed were very much appreciated. Work has lifetime guarantee due to the affiliation with Allstate, an added bonus!

Robert L

IL - 2360 Ogden Ave, Downers Grove - 10/14/17

Estimater: Dyllon G., Adjustster: Joe R. BOTH of the above people were so very polite, respectful. They spoke CLEARLY and fully explained the order of how the repairs would be done. Honestly, from the moment we walked in, everyone was EXTREMELY friendly. We will HIGHLY recommend this branch of Gerber Collision & Glass.

Linda M

IL - 8250 N Skokie Blvd, Skokie - 10/13/17

I had the "fortunate" experience imbedded in the "unfortunate" when a driver turned directly in front of me when I had the right of way. I say unfortunate because any accident is not pleasant. But I say "fortunate" because any experience with this Gerber location is an outstanding one. Accidents are a part of life, but it is nice when you are given Angels as a supporting cast to mitigate the headaches. Both Bob and Jamie helped me tremendously this week to fix my car so well that it looked shiny and brand new when I picked it up. After they fixed the bodywork with the precision of an expensive Swiss watch, they vacuumed and washed it. This location sends you daily texts and emails indicating when the work will be done, and both Bob and Jamie put forth a loving kindness into their estimates and their ... interactions with you. The work is stellar, their prices are very reasonable, they finish the work on time, and you actually leave with a smile. Such a nice experience that you paradoxically "almost" become happy to have been in an accident! :). read more

Young K

IL - 2360 Ogden Ave, Downers Grove - 10/13/17

The team was so helpful. My car looked brand new within days...much quicker than I expected. I will definitely be coming back if have another issue with my vehicle.

Alessandra B

IL - 819 Estes Ave, Schaumburg - 10/13/17

I guess you could say that I don't have very good luck when it comes to cars...collisions, road hazard damage, even a tornado...however, my luck changed the day that I called Gerber on Estes in Schaumburg. Every time that I have called to report a calamity, their first question is, "Is everyone alright?" That kind of concern for individuals continues throughout all of the professional services they offer. I have repeatedly been grateful for the way that they work seamlessly with my insurance company, State Farm, to ensure that my vehicle is processed as quickly as possible with convenient rental car service connections so that I can focus on my own responsibilities while I trust them to repair problems that stem from collisions, scratches, weather damage and road hazard issues. Matt, Darryl and the rest of the staff have ... consistently gone above and beyond to provide excellent service in a caring and professional manner. This is the only shop that I recommend to friends and family in the area. They are getting it right. Thank you all for taking such good care of my vehicle and being a compassionate voice in the difficult situations that lead me to your door. read more

Elizabeth G

IL - 13433 Southwest Hwy, Orland Park - 10/12/17

The people at this Gerber location were very professional. I dealt with Jared S. He was excellent and helped me save approx $200 (self-pay) by avoiding the purchase of new headlight. His timing estimate was smack-on. He called me (mid-stream) with update on timing of completions. I will recommend this location to my family & friends.

Tom K

IL - 1060 W Huron St, Chicago - 10/11/17

My experience with Gerber extremely satisfied fast services they kept me inform on status of my car. David O. thank you for you excellent service kind ,polite and explained everything to. made me feel confident in getting my truck done.

Andres S

IL - 6140 W 159th St, Oak Forest - 10/11/17

did a fine job

Joseph E

IL - 1430 W Northwest Hwy, Arlington Heights - 10/8/17

Excellent service and repairs. Kept up to date by your estimator Dina M. Car delivered ahead of schedule. Gerber C. and G. is where I always bring any repair work I need. Dina did a great job from start to finish. FIVE STARS

Thomas n

IL - 1060 W Huron St, Chicago - 10/7/17

EXCELLENT SERVICE! The work was done ahead of schedule and when I picked up the car, it looked like new and even smelled like a new car - even though it has over 100,000 miles on it. The office staff was efficient and polite, and our service manager, Raul, was excellent and friendly. He kept us up to date about progress-not only with the automated e-mails, but with personal calls. I HIGHLY RECOMMEND Gerber on Huron to anyone who has collision damage and wants to have a confident state of mind that his/her car will be fixed as though it were "special," because that's what it is to these folks. WELL DONE!

Charles J

IL - 901 S Larkin Ave, Joliet - 10/6/17

I've heard several of my colleagues and peers praise Gerber for their wonderful work with both glass and collision repair, so when I had my very first fender bender a few weeks ago, I decided I'd give Gerber a try. From the moment I walked into the door of the office I knew I would be taken care of. Karen, the receptionist was wonderful and so polite. She handled everything from contacting Enterprise for me to making sure my paperwork was squared away all with the utmost professionalism. Jason, my estimator was also very passionate and very honest. From day one he laid out the details of the work that needed to be done, and did his best to find me the best price possible on the parts that would be needed to repair my truck. He also did a fantastic job at keeping me informed of the progress of the work throughout the week. And lastly ... Brian, who may have been one of the shop managers was also very pleasant to deal with, he was very keen on making sure I was 100% satisfied with their work on the day I picked the truck up. There was piece of trim on my wheel well that had been warped one way or another from reapplication and he made sure they would order the part and take care of it. Overall, outstanding customer service and excellent work. Im very pleased with my experience and will highly recommend Gerber to anyone who should need work done on their vehicle. read more

Thomas K

IL - 1880 La Salle Ave, Naperville - 10/6/17

Service was good and fast

Murali Krishna G

IL - 300 Washington Ave, La Grange - 10/5/17

Did a great job o n my car and the manger and his crew were great kept me up to date on my car I would use the shop again

Russell D