Indiana Feedback

IN - 5327 New Haven Rd, Ft Wayne - 7/1/23

Service was great, they made sure everything was to my liking and I was satisfied.

Connor R

IN - 5353 US Hwy 6, Portage - 6/30/23

This location did a fantastic job on my kia soul. They kept me well informed of everything going on and any delays that might occur. Definitely would recommend for anyone looking.

Haley S

IN - 5327 New Haven Rd, Ft Wayne - 6/28/23

The customer service experience from Gerber at this location was amazing. The receptionist and the guy that took care of my case, I believe his name was James, did above and beyond. At the last minute I added more stuff I wanted done to the car and they were more than willing to get it done. James even gave me his phone number to keep in more direct contact with my situation and to give me more exact updates. I feel like my car was not rushed with not good work yet it was done in a timely manner with amazing work done to it. James even sent back a part because he was not happy with it and wouldn't want it on my car. I did have a hiccup with the condition my car was returned in with compound being left on it when I got it back, but after talking with James they went above and beyond I'm getting that off. Overall would definitely recommend ... this shop again, and I would only want James to be in charge of my case if I ever need to come back to the repair shop. read more

Jensen P

IN - 1301 E 60th St, Anderson - 6/24/23

This shop was AMAZING!! Had zero issue with them. Ryan was great at explaining everything and answering all my questions. Tina was the nicest person ever and always explained things so nicely. I would highly recommend this shop to anyone and will use them again if ever needed.

Tara H

IN - 1301 E 60th St, Anderson - 6/24/23

Everything looks good. I was kept updated about the progress of the repairs.

Patrick H

IN - 1100 E Main St, Brownsburg - 6/22/23

I recently had the pleasure of using your service to fix my bumper, and I must say, I am absolutely delighted with the exceptional level of service I received. From start to finish, the experience was seamless and professional. I would like to extend my sincere appreciation and give five stars to two outstanding individuals who made this process truly remarkable. Firstly, I would like to commend Alec, the estimator, for his expertise and dedication to providing top-notch customer service. He went above and beyond to assess the damage to my bumper accurately and explain the repair process in a clear and detailed manner. Alec's knowledge and professionalism reassured me that my vehicle was in capable hands. He displayed a genuine passion for his work and ensured I understood all the options available, making me feel confident in my ... decision. Secondly, I would like to express my gratitude to Susie at the front desk for her exceptional customer service skills. From the moment I walked in, Susie greeted me with a warm and friendly smile, instantly making me feel welcome. She efficiently handled the administrative aspects of my visit, making the paperwork process effortless. Susie's attention to detail and her ability to address any questions or concerns I had with patience and care were truly commendable. The overall experience at your establishment was exemplary. The quality of work done on my bumper was outstanding, and the efficient communication and coordination between Alec, Susie, and the repair team were truly remarkable. The repairs were completed within the promised timeframe, and I was kept informed at every step of the process, which I greatly appreciated. I want to thank Alec and Susie for their exceptional service, professionalism, and dedication to ensuring customer satisfaction. They are a true asset to your organization, and their efforts have left a lasting positive impression on me. I will not hesitate to recommend your services to friends and family in need of bumper repairs. Once again, thank you for providing such an excellent experience. I look forward to using your services again in the future if the need arises. read more

Alfonso V

IN - 1420 N Baldwin Ave, Marion - 6/20/23

Just got my 17 yr old honda element back from a front end repair and I am 100 % happy with the end results. I simply made an appointment with Angie and showed up. She contacted car rental. I was picked up. Total drop off time and paperwork, maybe 10 minutes. Car was ready in under a week, looking great and a lot cleaner inside and out than when I dropped it off. Angie and the team were outstanding. Excellent people skills. I definitely would use Gerber Collision again. Thanks

Ricky W

IN - 490 - 45th St, Munster - 6/20/23

I am very pleased with the work that was done, my car looks great and James G was friendly, professional and thorough. I would recommend Gerber Collision to everyone. Thank you!

Julienne A

IN - 5327 New Haven Rd, Ft Wayne - 6/7/23

Awesome Job! Nick, James, and Noah have great Team work. I would recommend them all day long! Thank you for the great work!

Ben K

IN - 244 Melton Rd, Chesterton - 5/28/23

Very professional. I was kept well informed of the progress of the repairs to my vehicle.

christian y

IN - 424 Merkler St, Ft Wayne - 5/26/23

Briley was terrific. Notifications throughout the process were very much appreciated . Repair work waas done with new paint job looks like a new truck.

David H

IN - 7250 N Keystone Ave, Suite G, Indianapolis - 5/19/23

Tanisha was awesome at cleaning my car.

James D

IN - 244 Melton Rd, Chesterton - 5/19/23

Took my vehicle in for some damage to rear bumper and tailgate. My car looks like it did when I bought it brand new. I am so impressed with the time it took to complete and the great customer service. Thank you Ron and Gerber!

KRISTIN C

IN - 600 Farabee Dr, Lafayette - 5/19/23

Excellent . I have an older car with high miles, but am not ready to buy a new car yet, so after a deer hit, I decided to have the driver's door repaired. Marti was excellent to work with, as I know it was difficult to find parts for an older car, but they didn't make fun of my old car and had it done within 3 weeks, and even fixed little things without me asking, like the tire sensor gage (that the dealer told me was not broken but was just low tire air, but I knew they were wrong) and the hood stand latch. Thank you! These folks care about you and their work.

Marcia

IN - 7250 N Keystone Ave, Suite G, Indianapolis - 5/16/23

Excellent service. Nice people

James D