Jessup, MD - 7706 Race Rd

I recently had my vehicle repaired by Gerber Collision & Glass and the repair is flawless (perfect paint match, body panel alignment, etc.). I particularly want to call out Alex..this guy's customer service is phenomenal; he provided a level of service and attention to detail as if he had a personal stake in my vehicle, service like that is really appreciated.

Kevin R

MD - 7706 Race Rd, Jessup - 5/8/15

Fully repaired both my doors and windows. Every employee there was fantastic even the mechanic Alex that worked my car was nothing but friendly

Caleb M

MD - 7706 Race Rd, Jessup - 5/7/15

Matt did a fantastic job on the bodywork and paint; his workmanship is on point and the blended paint looks amazing. Taylor made sure to keep me informed every step of the way; from when y'all first started the teardown, to the official estimate, to the repairs being started, to being in paint. She was very professional and answered all questions I had about status updates. I dropped my vehicle off at the Laurel location, but due to scheduling repairs were completed at Jessup - but I didn't have to do anything! Matt even brought the car back to the Laurel location which helped me out immensely. I have recommended Gerber to my coworkers based on my experience with Matt and Taylor, and I hope to never have to see them again (hehe) but if something does happen, I know where I am taking my vehicle!

Zachary J

MD - 7706 Race Rd, Jessup - 4/7/15

Alex was very professional and courteous. He patiently explained everything clearly during the estimate and after the repair was performed. He called me to come and pick up my car and was glad for me to leave the rental car at their premises. It was a really pleasant experience compared to other car repair services that have performed previously.

HUMPHREY K

MD - 7706 Race Rd, Jessup - 3/5/15

Great repair job on our car, by friendly, professional people.

Mark N

MD - 7706 Race Rd, Jessup - 3/3/15

I received impeccable service from the entire staff especially the Estimator who handled my case, Mr. Alexander M. Mr. M. not only kept me updated throughout, he educated me during the process. The repairs was completed much sooner than I had expected.

BRIAN A

MD - 7706 Race Rd, Jessup - 3/2/15

I have never had a better experience with a collision repair than working with Gerber. They were professional, polite, and punctual! From scheduling the estimate, setting up a TIMELY appointment, and having my car done days earlier than originally anticipated, I can 100% recommend them to anyone, and will do so for sure!!

Frank S

MD - 7706 Race Rd, Jessup - 2/23/15

A year ago, I hit a deer and it destroyed the left side of my car. The team at Gerber repaired my car in about a week and, in the meantime, I was given a great car to drive around while I waited for the repairs. My vehicle was returned to me in me in a better condition than it originally was before the accident. Unfortunately, after some months, the paint started to strip from the front bumper that was replaced and I was told that the epoxy had not been properly applied and the part was defective. I took it back in to Gerber and immediately they replaced the part at no cost! The receptionist (Taylor) and the manager (Erin) were extremely friendly, knowledgeable and professional. They took the time to answer my questions and genuinely wanted to help me. I would recommend the Jessup, MD store to anyone in the area and I am extremely pleased ... with their service. Thank you so much! read more

Blake L

MD - 7706 Race Rd, Jessup - 2/7/15

Every person I came in contact with at Gerber was very professional and friendly. Especially my Estimator Alexander M., he did the final work around with me. Great job I would recommend Gerber for any repair work need to my friend. KODO'S

Alfred W

MD - 7706 Race Rd, Jessup - 1/12/15

Just wanted to send an email regarding the above average service that this facility provided. They kept me informed through each step of the way. From vehicle getting dropped off to pickup date. As a manager of 27 fleet vehicles, if any of them are involved in an accident (Fingers Crossed ) this is where they will be serviced

Phil Z

MD - 7706 Race Rd, Jessup - 10/23/14

I strongly recommend the Jessup, MD Gerber Glass and Collision to repair your auto. My experience from start to finish was top-notch. The day after filing my claim with my insurance, Gerber called me to arrange for an appraisal and was able to accomodate me the same day. The staff was very polite and professional and it was obvious that excellent customer service is their aim. After inspecting the vehicle, Josh clearly explained the estimate and what the process would be. They were able to get my vehicle in at a time that accomodated my needs. Alex kept me informed throughout the repair process and completed the repair ahead of schedule. Bottom line, the auto looks great, as good as new. I'm very satisfied with the work. It is very apparent to me that the staff at Gerber takes a great deal of pride in their work and gets it done right. ... That seems to be rare these days, but not at this body shop. I'm sure if you take your car to Gerber Collision and Glass in Jessup, that you'll be as satisfied as I am. read more

Sean P

MD - 7706 Race Rd, Jessup - 9/5/14

This is to let you know Gerber has resolved a difficult situation very much to our satisfaction. We recently had Gerber do some body work on the passenger side of the car as part of a USAA claim. When we received the repaired vehicle, we saw new damage to the driver's doors--both rear and back---which had happened while Gerber had the car. When we reported it, Gerber stepped up and agreed to fix the new damage at no cost to us. They not only agreed to repair the new damage at no charge to us or to USAA, but they provided us with a rental vehicle while the repairs were made. Further, because the color match was tricky, they repaired all dents on driver side of the car, including one that was pre-existing and that we acknowledged had happened long before this incident. They then painted that entire side of the car. We picked it up this ... afternoon and it now looks far better than it did before we brought it to Gerber. Kudos to them, and special thanks to Gary E., Gerber general manager, who personally worked with me and the Gerber team to ensure that the repairs were handled with particular care and customer service. read more

David B

MD - 7706 Race Rd, Jessup - 7/21/14

My 2003 Nissan Murano looked brand new after the body repair was completed. I was impressed with the professionalism of the staff, and I will recommend the company to my friends and family. Keep up the good job.

Olusola A

MD - 7706 Race Rd, Jessup - 6/2/14

Great Service. Organized, Cordial. Communicative Efficient and Professional. We'll use this Particular Company again if necessary and shall issue our highest recommendation to others in need. I must compliment all the employees ESPECIALLY, Kirstie F., Customer Service Representative. She made our experience 'painless' and 'pleasurable'. Clearly you have her placed in the "Valued Employee" category.

Jerry B

MD - 7706 Race Rd, Jessup - 5/23/14

The service was excellent in all areas.

John B

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