Jessup, MD - 7706 Race Rd
MD - 7706 Race Rd, Jessup - 4/7/14
Great service, staff was very helpful. They kept informed of the progress. Happy with the results. Special thanks to Elena and Josh.
MD - 7706 Race Rd, Jessup - 11/5/13
I’d like to begin by thanking the entire Jessup Gerber Collision & Glass staff, for displaying outstanding professionalism, attention to detail and top notch customer service, throughout my entire experience (Audi Q7 bumper assessed & repaired). I’d like to specifically thank Mr. Dennis Messer & Kimberly, who personally saw my project, from beginning to end, keeping me inform with any/all updates. Dennis also was instrumental in coordinating alternative transportation (arranging rental through USAA insurance), while my vehicle was being repaired. Not that I look forward to having any vehicle body work or glass repaired, in the future, but if the issue arises, I have complete confidence in where I’ll be having repairs completed, Jessup Gerber Collision & Glass. Sincerely, Kevin D. Bell
MD - 7706 Race Rd, Jessup - 10/24/13
Excellent service! The staff was very professional and provided me with an outstanding service. The repairs were done ahead of schedule and the delivered product looks REALLY good. Thank you for "running the extra mile"
MD - 7706 Race Rd, Jessup - 9/25/13
From start to efficient, the process was very efficient. My car was returned to me within the original time window and I was impressed with the politeness of all the employees.
MD - 7706 Race Rd, Jessup - 9/21/13
I highly recommend Gerber to everyone. They took care of my car very well. Kept me updated on the progress and did the work on time. No delay. Great people!
MD - 7706 Race Rd, Jessup - 9/20/13
Great work, really happy with the repairs and the friendliness of the staff.
MD - 7706 Race Rd, Jessup - 9/5/13
Thanks for following up! Everything has been great so far with the repairs. It looks and sounds perfect! :) I can't thank you enough for taking such good care of it. I'd definitely give you a 10 for the work and for your customer service. I really appreciated all the updates about where it was in the process and when it would be ready -- it made things a lot less stressful.
MD - 7706 Race Rd, Jessup - 9/5/13
In my long history and lifetime of drivingin, I never experienced the professionalism and customer service as I did at the Gerber location in Jessup, MD. From the moment the repairmen viewed the damage to my car until my car was returned following repairs, the experience was simply the best. After turning in my car, each day I was given a phone call from a representative providing me updates on my car's repairs and was given assurance that my car would meet their deadline for repair. This was something totally unexpected as last November while living in El Paso, Texas, I had some repair work following an accident and the repair shop I was referred for service was unprofessional. I had to call to get my appraisal and the customer rep was confused on who even looked at my care. So I will publicly praise your shop and would highly recommend ... read more
MD - 7706 Race Rd, Jessup - 8/30/13
The customer service was exceptional. Everyone I dealt with at the Jessup, MD location were very professional, courteous, and knew their job. I am very satisfied with the collision repair work performed at this location. I would recommend the Jessup, MD location to anyone. In addition, when I dropped my car off for repairs on 08-28-13 I was told that due to the current workload the collision repairs to my car probably would not be complete until Tuesday, September 3rd, b/c Monday, September 2nd was a holiday. I rec'd a phone call from Kim @ 1:00pm, Friday, August 30th and was informed that my car was ready for pickup. Not only was the customer service exceptional it was also speedy. Please pass on a huge THANK YOU to this location from me-----they really know how to treat a customer.
MD - 7706 Race Rd, Jessup - 6/22/13
Customer service was excellent. The technicians that repaired my vehicle returned my car took pride in their work. When I drove up to pick up my vehicle, I did not recognize my vehicle because of the wash and polishing job they did. My rear bumper looks FANTASTIC and blends in perfectly with the rest of the vehicle. On a scale of 1 - 10, 1 being the lowest and 10 the highest I rank this company a 10+. Thank you all for your hard work and care. Joseph Rowe
MD - 7706 Race Rd, Jessup - 6/22/13
The staff was very kind and courteous. I didn't have any issues with them and their work however they didn't find a mechanical issue that I told them about prior and I had to show them. After they found it, they did repair it very quickly and I was satisfied with the job.
MD - 7706 Race Rd, Jessup - 5/22/13
I received a call from Kim (not sure of her last name) from your company asking about my recent experience in dealing with getting my car repairs completed. I will say that since receiving my car back from your company on 05/17/13, I haven't had any problems. I am completely satisfied with the work performed on my vehicle and will definitely be using your business again in the near future should the need arise. Again thank you for servicing my vehicle needs and have a wonderful day.
MD - 7706 Race Rd, Jessup - 5/15/13
The repairs to my company car was a great experience from Gerber in Jessup Md. An efficient process, where timelines that were comitted to, were delivered! I would recommed these folks to friends and neighbors. Courteous staff, was also much appreciated.
MD - 7706 Race Rd, Jessup - 3/28/13
everyone at Gerber in Jessup is awesome. Wonderful customer service kept me fully updated and very cheerful
MD - 7706 Race Rd, Jessup - 2/28/13
Everyone was so pleasant to talk with and upfront with all the information that I needed to know. I have never had this wonderful experience dealing with any business in my past. I would highly recommend this location to anyone. My truck was repaired before time expected and the truck looked as good as when I bought it and the paperwork was done quickly. My truck came back to me cleaner than I had left it and I felt like I was driving off in a new truck again. Thanks again for taking care of my baby with such great care.
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