Laurel, MD - 9943 Washington Blvd

MD - 9943 Washington Blvd, Laurel - 11/21/13

My overall experience with "Gerber Collision and Glass" was positive - from the time I was greeted by name in the parking lot as soon as I arrived (10 minutes prior to my appointment) to the time I picked up my vehicle. Upon my arrival to Gerber, I was given a friendly greeting by Al. We chatted briefly about the collision repair process, and I was introduced to Monae, GEICO Claims Adjuster. Monae, Al, and I inspected my vehicle together, and I was given more information about the collision repair process. They were friendly, informative, and answered all my questions. A few hours later, I received a voicemail and an email from Monae with my estimate. I was impressed with the quick response. I dropped my vehicle off on Friday, 8 November, and expected the repairs to take no more than a week. My estimate listed "days to ... repair" as 3; however, I know that there are many factors involved in a repair, so I gave it a week. On Monday (18 November) morning, I called and asked for a status on my vehicle. I was told that the part they were waiting for had arrived, and I should receive a call later that afternoon that my vehicle was finished. I didn't receive the "my vehicle was finished" call until Tuesday afternoon. On Tuesday, I went to retrieve my vehicle. Once again, I was given a warm greeting by Al. He and I inspected my vehicle, and I noticed a paint chip on the left rear panel that they'd just replaced. He promptly took the vehicle into the garage to have the technician touch it up. Upon the next inspection, I noticed another and different paint chip. Al promptly had that one fixed too. Also, the technician touched up two other very small paint chips on my spoiler. I was impressed that the team went above and beyond. Also, my car was vacuumed and washed - a pleasant an unexpected surprise! It was a nice touch to end the collision repair process. The final paperwork process was simple and easy. The administrative assistant was friendly and checked me out quickly and efficiently. Overall, the process went smoothly, and I would recommend "Gerber" to family and friends. Thanks, again! read more

Karen B

MD - 9943 Washington Blvd, Laurel - 11/20/13

I like to thank all the people at this location for being so friendly and helpful, and I also like to send a special thanks to Cindy she went above and beyond her duties and was so efficient and such a pleasant young lady again thank you team.

Tawanda B

MD - 9943 Washington Blvd, Laurel - 11/16/13

When I brought the car in, I was greeted by everyone and felt very welcome to be there. The adjuster from GEICO was very helpful along with Al Barrett. They were very professional. I was given a fair estimate of the work, but I was very happy when I was notified that my car was ready. The price was well under what I was told, and the work on my car was impeccable. I will definitely refer Gerber Collision to family and friends.

Meshae A

MD - 9943 Washington Blvd, Laurel - 11/15/13

I wanted to take the opportunity to thank you for a job well done. Since I have never had an accident, I didn't know what to expect. Monae came out and assessed the car and explained every step. Cindy kept me informed of the different stages of the repair. Your staff was very knowledgeable and professional. Thanks again!!!!!!

Kathy M

MD - 9943 Washington Blvd, Laurel - 11/13/13

I would just like to commend the excellent service that I received at this location by Al and Rose. They contacted me every step of the way and kept me informed on the progress of my car. It was done alot sooner than the estimated finish time and the work that was performed was excellent. I would like to thank them again for all their hard work and dedication to me as a customer.

Theresa R

MD - 9943 Washington Blvd, Laurel - 11/9/13

Absolutely fantastic customer service and quality workmanship! I needed bumper/exhaust repair to my 2007 Lexus RX350 after being hit by someone at a stop light. The team at Gerber Collision (specifically Al and Cindy) alleviated any concern that I had with the repair process and quality of work. The paint match is flawless and the team diligently completed the repair in minimal time. I highly recommend consulting Gerber Collision for any repairs you may need no matter what make/model of vehicle you have! Rest assured you are in great hands!

Andrea G

MD - 9943 Washington Blvd, Laurel - 11/1/13

Highly rate the service I received as a 10. From the moment I arrived the service was quick and simple. Everyone was very professional and kind. I was kept informed routinely of the progress of the repairs and in fact I received my car well before the estimated time of completion. By the way great job on the repairs can't even tell I had an accident. It was such a convenience to have the rental car service steps away.

Sylvia R

MD - 9943 Washington Blvd, Laurel - 10/29/13

I received EXCELLENT Service! Everyone was professional and courteous. Also, I received my vehicle within a timely fashion. THANKS EVERYONE!

Karen M

MD - 9943 Washington Blvd, Laurel - 10/25/13

Very smooth process. Excellent customer service. I happen to work in customer service and I was impressed!

Michael W

MD - 9943 Washington Blvd, Laurel - 10/21/13

***OUSTANDING CUSTOMER SERVICE*** The entire team at Gerber Collision & Glass treated me fairly and provided me with the best service possible. My truck was in/out of the repair shop in record time. I expected a longer wait time for the repair but was extremely surprised in how smooth and quick the repairs were made (less than 3 days). I am very happy with the work that was done to my vehicle and I will gladly let me associates know that I HIGHLY recommend Gerber Collision for all auto-body repairs!! Thank you so much!

Amber M

MD - 9943 Washington Blvd, Laurel - 10/21/13

Extremely Satisifed! I have sold cars for over 20 years and customers call me when they need a body repair and ask me whom to use. From now on, I am only recommending Gerber Collision in Laurel, MD! The service is excellent, polite, friendly, caring people work there, the repair was done so well that I can not even tell it was repaired and my car was hit pretty hard! Thank you for such excellent service and repair work!

Cindy S

MD - 9943 Washington Blvd, Laurel - 10/18/13

The service members, Geico representative and shop manager were extremely helpful and made the process as painless as possible. They walked me through each step of the collision repair process by reaching out via telephone and email. Their customer service team was professional and efficient and I would highly recommend their services.

LaShae G

MD - 9943 Washington Blvd, Laurel - 10/14/13

I was very pleased with Gerber. Everyone was pleasant and professional (Kimberly, Cindy, Monet, etc). I was updated just about every day on the progress of my repair and the time to make the repair was sufficient. I would recommend Gerber to my friends.

Ernestine M

MD - 9943 Washington Blvd, Laurel - 10/9/13

"Customer service is generally the deciding actor as to whether or not I will visit an establishment again. From the moment I entered Gerber Collision & Glass I received the very best of service. Having Enterprise rental car on the lot made it a win-win situation. Geico insurance, my insurance carrier has an office with Gerber, what more could you ask for, but then let me add from the staff at the front to the individual who looked after my vehicle, to your repair techs the work was outstanding and so too was the service. I would recommend to Gerger Collision to any and everyone. I hope I never have to use your service again, BUT if I need collision repairs again I will come to Gerber. Why is that so important from me, I have brothers who have been in the auto body business and have excellent careers and businesses in Virginia ... Beach, VA. I grew up around this so I know good work when I see it, no orange peels, the skin was replaced on the door, could not tell the difference with the paint match-up, perfect match, everything was done "1st" class! Trust me I am very picky!!!" read more

Vicki W

MD - 9943 Washington Blvd, Laurel - 10/2/13

It is such a privilege to have our van brought and fix to Gerber Collision & Glass in Laurel, MD. Me and my wife we're so amazed the outcome of the repair. We are so happy for the result and the entire process of the job. Seriously, we cannot even recognized were the damaged is, our car is looki'n great. Just like, we just bought a new car. I will highly recommend the Gerber Collision & Glass to my entire family & friends. Mr. Andrew Braithwaite & his crew did a very good job & showed us their professionalism. We appreciates most the entire process of our visit. Lastly, First Impression will lasts forever. Keep up the good work Guys! Thank You So Much.! Daniel & Fabiana from Jessup, MD.

Daniel R