Maryland Feedback

MD - 5106 Branchville Rd, College Park - 3/13/16

The service here was amazing! Perez was very timely in her communication with me, very friendly, made sure I was alright, gave me information I needed, answered every question, and more. No one there was ever rude once. My car came out looking beautiful and new (better than when I first bought it lol). No exaggeration whatsoever. My experience was so great here.

Imani D

MD - 8528 Baltimore National Pike, Ellicott City - 3/11/16

Kim and Max were great.

George S

MD - 7706 Race Rd, Jessup - 3/11/16

Every one treated me great and kept very informer and the car was done early

Joseph L

MD - 8528 Baltimore National Pike, Ellicott City - 3/10/16

Excellent service. Prompt, efficient, courteous and professional

Darryl E

MD - 5106 Branchville Rd, College Park - 3/4/16

I have never received such great customer service as I did from All Gerber Representatives especially Perez W. my daughter attends the YUniversity of Maryland and unfortunately was in a car accident and I am in New York and dealt with Gerber . I felt that Perez really cared and was so sincere in every phone call she made to me. Thank You Gerber collision , I will look for your company and Recommend you to all my friends, I also sent a note to Liberty Mutual telling them how great everyone at Gerber is.

Therese M

MD - 8528 Baltimore National Pike, Ellicott City - 3/4/16

The staff courteous and kind. The text updates during the time our vehicle was with them were humorous and informative. The vehicle was handled as if it was their own. Repairs were completed to our satisfaction. They made sure that the repairs were completed. Transportation from/to the shop was offered and/or provided. Repairs were completed to our satisfaction. They made sure that the repairs were completed. Thank you.

Bill

MD - 19560 Frederick Rd, Germantown - 3/3/16

I used Gerber Auto. I spoke to Courtney to set up the appointment. She was very pleasant and professional. The Highlander was fixed to my satisfaction.

Susan W

MD - 1123 Old North Point Rd, Dundalk - 3/3/16

I was very pleased with the excellent work performed at this shop. Everyone was friendly and accommodating. I tell everyone who asked about the car where I had the work done.

William T

MD - 19560 Frederick Rd, Germantown - 3/1/16

The girl in the front was very helpful, polite, and informative. She explained everything from beginning to end and adressed all of my concerns. Repairs were great and completed sooner than expected. Hopefully I won't have to come back but if I do then I know where I will be taking my business.

Marvin L

MD - 5106 Branchville Rd, College Park - 2/27/16

Every aspect of the job was professional. Start to finish. From the first phone call to the pick up and completion of the job. Could not have worked with a better group of people. Anyone who can make my life easier, is an A+!

Lynn D

MD - 5106 Branchville Rd, College Park - 2/26/16

Excellent and fast repair. Perez and Christine in the front office were very helpful.

Steven V

MD - 19560 Frederick Rd, Germantown - 2/26/16

The staff at Gerber were friendly and helpful. They kept in constant communication about the status of my repair and had my car ready two days earlier than promised. The repairs look fantastic and I would highly recommend Gerber.

Morgan R

MD - 7706 Race Rd, Jessup - 2/26/16

GREAT BODY SHOP MY ADVISOR WAS JOHN L. HE made sure every thing was taking care of and kept me informed as the repair process was going on and any concerns I had were addressed I give him and the workers in the shop five stars.

Kristi H

MD - 8528 Baltimore National Pike, Ellicott City - 2/25/16

I was not happy about being rear ended and my car needing repairs however the staff at Gerber from start to finish made an unpleasant experience a pleasant experience because of their knowledge and customer service. I was assured right from the beginning that my car would look like it did prior to the accident and trust me it does. Tina was especially easy to work with. I joked that we had become best friends during the process. Also, I loved the updates via text. I felt like it kept me in the loop. I hope I don't find myself in this situation again but if I do I will definitely use Gerber. If you have anything in house to recognize your employees please do that for Tina :)

Shontay H

MD - 8528 Baltimore National Pike, Ellicott City - 2/25/16

I was kept up to date with both phone and text information. When an unexpected hospital visit delayed my picking up the completed vehicle Gerber was so kind and made it easy to come a few days later.

Janet G