Maryland Feedback
MD - 9943 Washington Blvd, Laurel - 9/8/15
Great job!
MD - 8211 Snouffer School Rd, Gaithersburg - 9/4/15
No one wants to go to a collision repair shop but Gerber made it feel better. Their friendliness, professionalism, and quality of work can't be matched. I was kept informed on the progress of my repair, and in fact it was ready before the date they said. Gayle Pugmire was so friendly and kind. She even gave me a hug when I left. This is the place to go.
MD - 8211 Snouffer School Rd, Gaithersburg - 9/3/15
I had an accident that left my car very damaged, and a good friend of mine recommended me Gerber Collision and Glass. I received a superb service since the first time that I contacted Gayle, she was knowledgeable, friendly and helped me all the way until I received my car. I have to say exactly the same of Gretchen and every employee that I got in contact at Gerber, they inspected my car in the most friendly manner, helped me to understand the documents that I needed to sign, kept me informed of the status of my vehicle. In addition, the job was done to perfection, my car looked like if it never was damaged and on top of that the job was finished sooner than expected. I am so happy with the service that I will recommend Gerber Collision and Glass to everyone!
MD - 9943 Washington Blvd, Laurel - 9/3/15
My estimator was Pouya A. and he had great customer service. The entire staff was wonderful and courteous. They kept me informed and updated by phone calls and text messages about my car. the did a wonderful job with the repairs, it looks like nothing happened at all!
MD - 9943 Washington Blvd, Laurel - 9/2/15
The damage to my vehicle was fixed very quickly and the customer service at this location was excellent.
MD - 9943 Washington Blvd, Laurel - 8/31/15
Outstanding Service Car Look Like The Same Way That I Paid For It. Really Impressed with the Customer Service From Pouya was very knowledgeable and nice explain to me everything that was going to be worked on. And what to look for if there's any problems. Great Customer Service with a Smile. Would Recommend anyone to go there for service work to be done.
MD - 8211 Snouffer School Rd, Gaithersburg - 8/30/15
This past Summer we were on vacation in the DC area (from our overseas deployment in Japan) We were hit and run in a parking lot during dinner one night and had to have the car repaired on a tight timeline. The impeccable service and customer care that we received from Gayle, Princess and Gretchen was amazing. They really went above and beyond to get us in for an estimate and get the repairs scheduled right away. Fantastic job. We are really impressed and so grateful!
MD - 7706 Race Rd, Jessup - 8/25/15
John L. was great in helping me get everything done for my car.
MD - 1047 Maryland Rt 3 N, Gambrills - 8/21/15
Received excellent service from Miss Patty and Emerson T. Took car in on 8/18/2015 and got back 08/21/2015. They gave up update calls to let me know the progress. I could not tell the car had been hit. Thank you Patty and Emerson and please let your technicians know "job well done".
MD - 7706 Race Rd, Jessup - 8/21/15
What a great company! My car was repaired beautifully! I was kept informed during each step of the process. Ashley in the office was fantastic and John Lasher explained everything to me so that I was able to understand. I will highly recommend you to all of my friends and I will let USAA know that you are TOP NOTCH! Thank you again!
MD - 7706 Race Rd, Jessup - 8/20/15
Amazing service, speed, everything. I was informed of every step and the automated texts were funny. I have no auto body experience before but now I know what to recommend!
MD - 7706 Race Rd, Jessup - 8/18/15
Alex and the rest of the team were great. My truck was fixed extremely fast and the work was quality. Thanks
MD - 9943 Washington Blvd, Laurel - 8/18/15
I had my 2011 Mercedes s550 4matic , serviced at Gerber Collision & Glass. The craftsmanship and level of work was exceptional. Management ordered OEM replacement part from Germany. My Estimator Pouya, provided updates of my service ,the level of quality exceeded my expectations. Great Job!
MD - 9943 Washington Blvd, Laurel - 8/18/15
Wow! Pouya really helped me out!
MD - 7706 Race Rd, Jessup - 8/17/15
Excellent service. Very friendly and helpful.
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