Maryland Feedback

MD - 8211 Snouffer School Rd, Gaithersburg - 12/1/13

SUPERIOR service and craftsmanship from start to finish! I could not be more pleased with the service that was provided to me, and that includes those who greeted me at the reception area, the lady who did the damage assessment, and the men who worked on my car (for example, the men were not satisfied with the first bumper that they received, so they sent it back and requested a second bumper be provided, which they accepted). In sum, a very, very satisfactory experience! I will recommend -- with pleasure -- Gerber to anyone who needs auto body repairs and/or auto glass service.

William N

MD - 9943 Washington Blvd, Laurel - 11/21/13

My overall experience with "Gerber Collision and Glass" was positive - from the time I was greeted by name in the parking lot as soon as I arrived (10 minutes prior to my appointment) to the time I picked up my vehicle. Upon my arrival to Gerber, I was given a friendly greeting by Al. We chatted briefly about the collision repair process, and I was introduced to Monae, GEICO Claims Adjuster. Monae, Al, and I inspected my vehicle together, and I was given more information about the collision repair process. They were friendly, informative, and answered all my questions. A few hours later, I received a voicemail and an email from Monae with my estimate. I was impressed with the quick response. I dropped my vehicle off on Friday, 8 November, and expected the repairs to take no more than a week. My estimate listed "days to ... repair" as 3; however, I know that there are many factors involved in a repair, so I gave it a week. On Monday (18 November) morning, I called and asked for a status on my vehicle. I was told that the part they were waiting for had arrived, and I should receive a call later that afternoon that my vehicle was finished. I didn't receive the "my vehicle was finished" call until Tuesday afternoon. On Tuesday, I went to retrieve my vehicle. Once again, I was given a warm greeting by Al. He and I inspected my vehicle, and I noticed a paint chip on the left rear panel that they'd just replaced. He promptly took the vehicle into the garage to have the technician touch it up. Upon the next inspection, I noticed another and different paint chip. Al promptly had that one fixed too. Also, the technician touched up two other very small paint chips on my spoiler. I was impressed that the team went above and beyond. Also, my car was vacuumed and washed - a pleasant an unexpected surprise! It was a nice touch to end the collision repair process. The final paperwork process was simple and easy. The administrative assistant was friendly and checked me out quickly and efficiently. Overall, the process went smoothly, and I would recommend "Gerber" to family and friends. Thanks, again! read more

Karen B

MD - 9943 Washington Blvd, Laurel - 11/20/13

I like to thank all the people at this location for being so friendly and helpful, and I also like to send a special thanks to Cindy she went above and beyond her duties and was so efficient and such a pleasant young lady again thank you team.

Tawanda B

MD - 9943 Washington Blvd, Laurel - 11/16/13

When I brought the car in, I was greeted by everyone and felt very welcome to be there. The adjuster from GEICO was very helpful along with Al Barrett. They were very professional. I was given a fair estimate of the work, but I was very happy when I was notified that my car was ready. The price was well under what I was told, and the work on my car was impeccable. I will definitely refer Gerber Collision to family and friends.

Meshae A

MD - 9943 Washington Blvd, Laurel - 11/15/13

I wanted to take the opportunity to thank you for a job well done. Since I have never had an accident, I didn't know what to expect. Monae came out and assessed the car and explained every step. Cindy kept me informed of the different stages of the repair. Your staff was very knowledgeable and professional. Thanks again!!!!!!

Kathy M

MD - 5106 Branchville Rd, College Park - 11/14/13

The service I received on 10/14/13-10/16/13 was great. The accident occurred on the front bumper. When I returned to pick the car up, the car looked almost brand new. Gerber did a great professional job. As always their customer service is outstanding. Will recommend to others!!

marcia h

MD - 8211 Snouffer School Rd, Gaithersburg - 11/14/13

Always a pleasure working with Gerber for our Fleet repairs from Bilmin Company. Gretchen has always been so helpful and makes the process easy.

Staci W

MD - 9943 Washington Blvd, Laurel - 11/13/13

I would just like to commend the excellent service that I received at this location by Al and Rose. They contacted me every step of the way and kept me informed on the progress of my car. It was done alot sooner than the estimated finish time and the work that was performed was excellent. I would like to thank them again for all their hard work and dedication to me as a customer.

Theresa R

MD - 9943 Washington Blvd, Laurel - 11/9/13

Absolutely fantastic customer service and quality workmanship! I needed bumper/exhaust repair to my 2007 Lexus RX350 after being hit by someone at a stop light. The team at Gerber Collision (specifically Al and Cindy) alleviated any concern that I had with the repair process and quality of work. The paint match is flawless and the team diligently completed the repair in minimal time. I highly recommend consulting Gerber Collision for any repairs you may need no matter what make/model of vehicle you have! Rest assured you are in great hands!

Andrea G

MD - 7706 Race Rd, Jessup - 11/5/13

I’d like to begin by thanking the entire Jessup Gerber Collision & Glass staff, for displaying outstanding professionalism, attention to detail and top notch customer service, throughout my entire experience (Audi Q7 bumper assessed & repaired). I’d like to specifically thank Mr. Dennis Messer & Kimberly, who personally saw my project, from beginning to end, keeping me inform with any/all updates. Dennis also was instrumental in coordinating alternative transportation (arranging rental through USAA insurance), while my vehicle was being repaired. Not that I look forward to having any vehicle body work or glass repaired, in the future, but if the issue arises, I have complete confidence in where I’ll be having repairs completed, Jessup Gerber Collision & Glass. Sincerely, Kevin D. Bell

Kevin B

MD - 9943 Washington Blvd, Laurel - 11/1/13

Highly rate the service I received as a 10. From the moment I arrived the service was quick and simple. Everyone was very professional and kind. I was kept informed routinely of the progress of the repairs and in fact I received my car well before the estimated time of completion. By the way great job on the repairs can't even tell I had an accident. It was such a convenience to have the rental car service steps away.

Sylvia R

MD - 9943 Washington Blvd, Laurel - 10/29/13

I received EXCELLENT Service! Everyone was professional and courteous. Also, I received my vehicle within a timely fashion. THANKS EVERYONE!

Karen M

MD - 1123 Old North Point Rd, Dundalk - 10/28/13

I picked up my vehicle on Friday and was really happy with the job! I also noticed that you fixed My rear windows. I can’t thank you enough for doing that for me. You saved me much time And expense. It was much appreciated! Thanks again so much

Curt O

MD - 9943 Washington Blvd, Laurel - 10/25/13

Very smooth process. Excellent customer service. I happen to work in customer service and I was impressed!

Michael W

MD - 7706 Race Rd, Jessup - 10/24/13

Excellent service! The staff was very professional and provided me with an outstanding service. The repairs were done ahead of schedule and the delivered product looks REALLY good. Thank you for "running the extra mile"

Victor V