Maryland Feedback

MD - 5106 Branchville Rd, College Park - 8/13/13

Craig, I tried to send this feedback email to the address on the card but it would not go through so I am sending it to you in hopes you can get it to the right place. I feel your bosses should know how please I was with your service. Thank you.

Linda K

MD - 1123 Old North Point Rd, Dundalk - 8/8/13

I was truly impressed. My car was delivered when promised and the repairs were done right. Everyone, from the receptionist to the rental agent was courteous and thoughtful and they kept me informed of the progress. The rental car agency was located at Gerber Collision which was a great convenience. I highly recommend Gerber Collision.

Faith P

MD - 1047 Maryland Rt 3 N, Gambrills - 8/7/13

We have used the service at the Gambrills location in the past so when we had a recent accident we told our State Farm Agent we wanted to have the repair done there. Jordan Kuh did the estimate and kept us informed re: repairs and schedule via email. There was a delay due to the fact a part came in that Gerber didn't think was up to their standards so they had to get another part leading to a delay. Jenn Messer (manager) was keep us updated and knew we needed the van (which has crates in it for our dogs) for a weekend trip so she "pulled a miracle" and got the car done for us - returning to the shop late on a Friday evening so we'd have it first thing in the morning for our trip. I would recommend Gerber (and particularly this location) without hesitation. THANKS!!

Nancy M

MD - 1123 Old North Point Rd, Dundalk - 8/1/13

Flawless, from start to finish!

Billy M

MD - 5106 Branchville Rd, College Park - 7/30/13

When we brought our Ford Focus to your shop in College Park, your employees were courteous, knowledgeable, and informative. I want to especially thank Ms. Perez, the “intake” person. She answered all my questions and especially made me feel at ease. Mr. David Henry also made me feel confident that Gerber would do a good job. The estimate was done quickly and competently. All the paperwork with the insurance company was handled by Gerber. We had an appointment for the next Monday. Mr. Henry estimated it would take 5 days. Ms. Perez kept me apprised of the progress of the fix. The job was completed in 4. When I brought the car back for some clear coat overspray issues, Malcolm took care of it for us right away. We just wanted to express our complete satisfaction with your work on our Ford Focus. The fender looks like new and everyone there ... was pleasant and helpful. We would readily recommend your services to anyone. Thank you! read more

Penelope M

MD - 8211 Snouffer School Rd, Gaithersburg - 7/30/13

Tthe most professional repair shop I have ever visited. Clean, friendly, kind and courteous. Estimate was less than expected, work was done in a timely manner, and car was returned looking brand new and meticiously clean inside and out. I was delightfully surprised. Certainly if I ever need work done again, this is where I will go. My son had recommended them to me and I am already recommending them to my friends!

Lauris H

MD - 5106 Branchville Rd, College Park - 7/30/13

When we brought our Ford Focus to your shop in College Park, your employees were courteous, knowledgeable, and informative. I want to especially thank Perez, the “intake” person. She answered all my questions and especially made me feel at ease. Mr. David Henry also made me feel confident that Gerber would do a good job. The estimate was done quickly and competently. All the paperwork with the insurance company was handled by Gerber. We had an appointment for the next Monday. Mr. Henry estimated it would take 5 days. The job was completed in 4. When I brought the car back for some clear coat overspray issues, Malcolm took care of it for us right away. We just wanted to express our complete satisfaction with your work on our Ford Focus. The fender looks like new and everyone there was pleasant and helpful. We would readily recommend your ... services to anyone. Thank you! Penelope Murray & John Bartoli read more

John B

MD - 1123 Old North Point Rd, Dundalk - 7/29/13

I didn't recognize my car when I picked it up. It looked like it did when I first bought it. I was very impressed.

Stephen A

MD - 5106 Branchville Rd, College Park - 7/29/13

Very good.

Gordon G

MD - 8211 Snouffer School Rd, Gaithersburg - 7/28/13

"I had a "double" trouble with my car. I would like to say that Gerber people of Gaithersburg did excellent job for very reasonable price. All work was done quickly, efficiently and with great care. The people were very helpful and friendly. Many thanks to the Gerber of Gaithersburg !!!"

Valeri B

MD - 5106 Branchville Rd, College Park - 7/17/13

Please forgive the delay in responding to you. The last time I required bodywork on a car was about 12 years ago. The shop was in NJ, and was highly recommended by my insurance company. My repairs took one month, though the expectation was set to be less than half that. It was impossible to get staff on the phone who were knowledgeable about my job. I felt as though I was at their mercy because they were holding my car hostage. My experience with yourself and David couldn't have been more of a polar opposite of the above experience. From the moment I scheduled a quote with David, to the detailed explanation of the quote followed by the GM giving me a ride to the Metro - through the thoughtful status updates and dead on-time delivery of the job, I felt like an important customer who was treated as such. And, by the way, I'm thoroughly ... satisfied with the job, as well! David's experience in quotes was very obvious though his fast assessment of damages and required repair materials. I'm a bit attached to my autos, and I also got a sense that you and David were sympathetic to that. Please share this with your management, as I'd like the opportunity to give the both of you praise – as well as the workers on the back end who did such an excellent job! read more

Peter P

MD - 1123 Old North Point Rd, Dundalk - 7/15/13

Fast, convenient and friendly. Couldn't ask for anything more.

Robert S

MD - 5106 Branchville Rd, College Park - 7/11/13

"Dear Craig: I just picked up my 2005 Eclipse and I was blown away at the beautiful job done on my car. I love your shop. When I initially called to make the appointment, Perez showed genuine care over the telephone, even encouraging me to call the police to have the deductible lowered to $250. That saved me at least $250, plus rental savings. She assured me that "we'll take care of you," and indeed you all did. When I came into the shop, Dave did not look at my poor little car and "tsk" "tsk" me like the dealership did several years ago when they fixed the front end for the same reason. The dealership made me feel awful. Dave, on the other hand, kept telling me what a great car I had (even with the little dents and nicks) and was very knowledgeable with informatiion on fixing other things I wanted to ... improve. I could not afford the detail work at this time, but the inside of my car looks fantastic. I even called Perez after I got home to ask her what product was used to clean the inside as there was no odor! You have the best team there -- with Perez and Dave being the perfect people to interact with the public. Your shop people, although invisible to me, are obviously a quality team. This is my second experience with your shop. I was there before for the back end when I did a fender bender with a metal post. That was when your shop had another name. That paint has never chipped. And it matched better than what the dealership had done on the front. Plus, the dealership paint chipped. I called AMICA and raved about your shop to the agent -- she said she, too, had had her car at your shop and had the same experience. So, you are the manager, and the kudos go to you. You are running a great operation. Thank you! Sumiko" read more

Sumiko W

MD - 1047 Maryland Rt 3 N, Gambrills - 7/8/13

I had by Explorer repair in May of this year, over this pass week end the hood made a noise when you opened it like it was binding somewhere. I stop by your shop this morning and you fixed the problem while I waited. I will recommend you any one who needs your services. Good Job Frank Daniel

Franklin D

MD - 1123 Old North Point Rd, Dundalk - 6/28/13

The people at Gerber went above and beyond what I expected. They fixed my entire bumper! I had damage on both corners and Geico only paid to have the damage on the driver side fixed. Considering the way this year is turning out I was so surprised that I started crying in front of the young lady that helped me. It has been one thing after the other, this year - from my mother passing away (because of neglectful doctors) to almost losing my job (due to other people incompetence) - it took one small gesture to make me think that there are still some people around that cares.

Karen F