Maryland Feedback

MD - 7706 Race Rd, Jessup - 9/25/13

From start to efficient, the process was very efficient. My car was returned to me within the original time window and I was impressed with the politeness of all the employees.

Arthur Z

MD - 7706 Race Rd, Jessup - 9/21/13

I highly recommend Gerber to everyone. They took care of my car very well. Kept me updated on the progress and did the work on time. No delay. Great people!

Mukta G

MD - 7706 Race Rd, Jessup - 9/20/13

Great work, really happy with the repairs and the friendliness of the staff.

Lorraine B

MD - 8211 Snouffer School Rd, Gaithersburg - 9/13/13

Just picked up our car from Gerber Collison. The car looks brand new. They did a great job on two relatively minor repairs. The service was wonderful and professional from start to finish. Gayle in the front office kept me up to date on the repairs and called when the repair was completed. Gayle and Ric also went out of their way to open up a few minutes early to facilitate the dropping off of my car. I will definitely use Gerber again for car repairs and will recommend them to my friends & neighbors.

Paula A

MD - 9943 Washington Blvd, Laurel - 9/11/13

They were quick in the repair and my car looks great! Thanks Al & the team!

Danielle W

MD - 9943 Washington Blvd, Laurel - 9/8/13

I have used Gerber in the past, and appreciated the work performed. This time I had a wheel repaired that had been scraped on a curb, and it was repaired to like-new condition. Very well done. Thanks.

Joseph W

MD - 7706 Race Rd, Jessup - 9/5/13

Thanks for following up! Everything has been great so far with the repairs. It looks and sounds perfect! :) I can't thank you enough for taking such good care of it. I'd definitely give you a 10 for the work and for your customer service. I really appreciated all the updates about where it was in the process and when it would be ready -- it made things a lot less stressful.

Julie D

MD - 7706 Race Rd, Jessup - 9/5/13

In my long history and lifetime of drivingin, I never experienced the professionalism and customer service as I did at the Gerber location in Jessup, MD. From the moment the repairmen viewed the damage to my car until my car was returned following repairs, the experience was simply the best. After turning in my car, each day I was given a phone call from a representative providing me updates on my car's repairs and was given assurance that my car would meet their deadline for repair. This was something totally unexpected as last November while living in El Paso, Texas, I had some repair work following an accident and the repair shop I was referred for service was unprofessional. I had to call to get my appraisal and the customer rep was confused on who even looked at my care. So I will publicly praise your shop and would highly recommend ... it to others for repairs mainly because of the professionalism and friendly customer service. Thank you for all you did in making me feel at peace with my collision repair experience. read more

Donald S

MD - 5106 Branchville Rd, College Park - 9/1/13

Completely satisfied with the service Thank you. Can the reason for not giving a high grade is because I want to be mean :-D. Hope you are having a great day. Try to not let them work you too hard.

Rob C

MD - 5106 Branchville Rd, College Park - 8/30/13

I think we already responded to a survey on Gerber. If not, please know that we are always satisfied and that's why you guys are always our first choice.

Clifton C

MD - 7706 Race Rd, Jessup - 8/30/13

The customer service was exceptional. Everyone I dealt with at the Jessup, MD location were very professional, courteous, and knew their job. I am very satisfied with the collision repair work performed at this location. I would recommend the Jessup, MD location to anyone. In addition, when I dropped my car off for repairs on 08-28-13 I was told that due to the current workload the collision repairs to my car probably would not be complete until Tuesday, September 3rd, b/c Monday, September 2nd was a holiday. I rec'd a phone call from Kim @ 1:00pm, Friday, August 30th and was informed that my car was ready for pickup. Not only was the customer service exceptional it was also speedy. Please pass on a huge THANK YOU to this location from me-----they really know how to treat a customer.

Theresa S

MD - 5106 Branchville Rd, College Park - 8/27/13

The service was very good. The people (Ms. Perez and Craig) were very friendly and informative. They communicated with us when necessary, and made sure we were comfortable and satisfied with the car before we left. I would definitely come back and recommend them.

marcia h

MD - 19560 Frederick Rd, Germantown - 8/23/13

Great and quick service provided. Thank you. Very satisfied. Receptionists were very kind and repair specialist was so nice to talk with. Exceptional and Excellent!!!!

Charles C

MD - 5106 Branchville Rd, College Park - 8/19/13

They were extremely helpful and up front with times and repairs. They were professional and worked hard to get the job done. I had a small gap in work while a part was on order and saw that the paint on the bumper did not dry correctly. They fixed the bumper without a question. They back their work and really take care of their customers. Erie did not cover all of my rental even though we saved them money by taking the car back to wait for the part, but gerber took on the rental bill without question. I actually found out via Enterprise. I highly recommend getting your work done at Gerber Collision.

Robert C

MD - 1123 Old North Point Rd, Dundalk - 8/18/13

Awesome work! Friendly and expedient customer service and fast turn around time, for getting my baby (auto) back. Kathy from (Geico rep)... one of the best experiences, I've had in dealing with an insurance company!

Sandra B