Michigan Feedback

MI - 1435 Townline Rd, Benton Harbor - 3/4/15

They worked with my insurance company, got me a car to loan me while they did the repairs, had everything done quickly and it looks great, everyone was very nice and pleasant, Great Service, Great Crew! Thank you very much!!!

Chris D

MI - 3345 Washtenaw Ave, Ann Arbor - 3/4/15

Hello I had my car repaired with Gerber and it was taken in last Wednesday Feb 25th for repairs due to an accident with hitting box springs that came off a truck on the freeway. I was referred to Gerber thru my Ins company State Farm. I have never used them before but State Farm stated that they were one of their preferred collision shops so I said ok. When I got there my estimate was done by Steve S. He was very professional with my estimate and looked the ENTIRE car over and took a lot of pictures to make sure that everything that was damaged was accounted for. After he was done we went inside he wrote up the estimate and then talked to me about the estimate and everything that was needed for the repair. Steve then offered a rental car and I said NO it is ok I will just be using my father's car... well my father was on his way up and my ... mother had an accident so Steve was understand and had Joe take me to enterprise to get a rental car so I could get to work as soon as possible. At this point I was getting updates via text messages (per my request) and they kept me informed of every step day by day....Steve then called and let me know that they were starting my car and that it should be done by Tuesday the 3rd. I ended up only using the Rental Car for 2 days Wed & Thur and when I turned it in I was told that Steve had called and comp'ed my rental for the 2 days.... That was AMAZING and it was above and beyond what was needed and it was greatly appreciated. I received a text and then a call on Monday that my car was done early and ready for pick-up ? So I cane and picked it up this morning and it was Shiny and Looked as good as the day I bought it... Steve had pulled me to the side and told me everything that was done to the car and told me that if there are any issues to call him and he would be happy to get those taken care of for me right away. My car was brought up to me and the snow way brushed off and was running and nice and warm inside for me, it was also cleaned from Top to Bottom on the inside as well. I am SO VERY glad that I went with Gerber and that I was able to deal with such a nice guy as Steve. I appreciate all his knowledgeable information for me and that he took the time to make this as easy on me as possible to not have my car for a few days. I will be sure to Take your survey if I get a call and also let them know how very pleased I am with the services I received and I will also let State Farm know how happy I am that I went with Gerber to get my repairs completed. Again thank you to Gerber for all there assistance and a HUGH thank you to Steve Smith for making me feel great from the start of the process to me picking my car up this morning and my BIG smile on my face when I drove away. read more

Jennifer C

MI - 7439 W 48th St, Fremont - 2/28/15

I appreciate the attention to detail and willingness of Mike and his team to have my car ready early in the day, when it was convenient for me to pick it up. Thank you also for a reliable loaner and professional service. I hope I don't need your services again, but I will return, if I do! Thanks again!

Jodi F

MI - 3055 E West Maple Rd, Commerce Twp - 2/28/15

Work completed on time, good quality, frequent updates.

Kevin C

MI - 7580 Expressway Dr, Grand Rapids - 2/27/15

Very good shop!

David d

MI - 8479 Mason Dr, Newaygo - 2/27/15

Great Company. I will not take my car anywhere else.

Krystal O

MI - 3800 Broadmoor Ave, Kentwood - 2/26/15

I was very impressed and pleased with my estimator, Brad S. I was given good updates, feedback and overall good service. Having a loaner for me during the second week when I needed it was hugh. Thanks again.

Michael F

MI - 7439 W 48th St, Fremont - 2/26/15

Did excellent job - met my expectations

donald o

MI - 3800 Broadmoor Ave, Kentwood - 2/26/15

Chad B. took great care of me. He explained what he was going to do. He pointed out another spot on the bumper that needed fixing. He explained what the options were for repairing this second area. I dropped off the car one morning and had the car back the following afternoon. It is perfect and looked like new.

Karlene W

MI - 3345 Washtenaw Ave, Ann Arbor - 2/26/15

Excellent customer-centered care, from the time I walked into the center to the time I left. Every employee genuinely seems to enjoy their job and interacting with customers. Big thank you to Joseph who kindly gave me a ride home after I dropped off my vehicle. Quality service made it a 5-star experience! Thank you!

Connie C

MI - 3800 Broadmoor Ave, Kentwood - 2/25/15

Bill S. did an excellent job of repairing the front bumper, grille, headlight, and hood of my Toyota Solara. It looks like brand new. I will highly recommend Gerber Collision and Bill S. Chad B. was the estimator I worked with and he also did an excellent job. I was very pleased with the service I received from everyone I was in contact with at the Gerber Collision - Kentwood MI location.

Lorie P

MI - 23965 Allen Rd, Woodhaven - 2/25/15

This is one of the BEST auto collision shops I have encountered....they were friendly,,,,,polite....helpful.....free loaner....job done early and perfect!!! I would encourage anyone to use this company!!!!!!! My car delivered beautifully inside and out!!!

Barb

MI - 797 S Airport Rd W, Traverse City - 2/25/15

Great service, excellent work!

Matthew Z

MI - 8479 Mason Dr, Newaygo - 2/25/15

Mike, Brian and Jacob all did a great job on fixing up my Jeep Commander. It didn't take too long for them to fix it. Thank You Guys for your great job.

Helen C

MI - 7439 W 48th St, Fremont - 2/25/15

Great service! They kept me in the loop the entire time and did a great job on my car. It was really clean and looked as good as new!

Anne J