Michigan Feedback

MI - 28829 Orchard Lake Rd, Farmington Hills - 6/20/23

the work is excellent. easy process with insurance. and finished on schedule (5 days).

Mina S

MI - 2596 Airport Rd, Jackson - 6/15/23

Job well done. Gave me the feeling of having a new vehicle.

Stan M

MI - 13741 9 Mile Rd, Warren - 6/14/23

Excellent work on replacing my driver side mirror.

Randy G

MI - 5984 Jackson Rd, Ann Arbor - 6/9/23

I took my car into Gerber today to look at a small rough spot on the hood that I was unable to remove. Nicole W. looked at it and immediately determined that it was from tree sap. She sprayed it with a solution and used a soft tool that completely removed it. She would not bill me, and she was done in 7 minutes. I'm very impressed with the expertise and customer service here. I will definitely recommend Gerber to my friends.

Steven V

MI - 1408 Custer Dr, Monroe - 6/8/23

Excellent repair job on our Equinox !!! Andy Engles is a great guy to deal with & was very helpful for us. Many thanks for your expert repair.

MARY L

MI - 797 S Airport Rd W, Traverse City - 6/2/23

they had perfect communication! really appreciated everyone in the traverse city department who handled my tahoe! they did an excellent job, even went above and beyond by cleaning my car! it was in pristine condition when i got it back and everyone had a great attitude! i look forward to doing business with gerber if i ever need anything else!

Summer F

MI - 5900 Highland Rd, Waterford - 6/2/23

Very impressed with service and the car's appearance and how clean it was when I picked it up. Great customer service from Duke and front desk. Very friendly and professional. Highly recommend!

K K

MI - 2310 S Industrial Hwy, Ann Arbor - 5/26/23

Fantastic customer service. The cat looks amazing. They returned it cleaner than when I dropped it off. They also kept me informed as to the status of the repair. They also dealt directly with the insurance company. I would highly recommend them if you need repairs.

Jane W

MI - 1201 Northland Dr, Rockford - 5/20/23

This is the second time bringing a vehicle in to Gerber. I have had nothing but great satisfaction with both vehicles. My last was an extensive deer hit and very costly and once again Gerber came through with their remarkable quality of work. Can not tell what so ever. Thank you everyone that worked on this vehicle. Hats off!

Jacklyn S

MI - 2310 S Industrial Hwy, Ann Arbor - 5/19/23

Great customer service. Friendly, knowledgeable and made the experience very pleasant. Thank you!!

Katie K

MI - 2310 S Industrial Hwy, Ann Arbor - 5/19/23

I have been impressed with Gerber's professionalism, responsiveness and overall level of care and communication throughout the process. For the discerning consumer, I would absolutely recommend them. They were open to dialogue throughout the process. I never felt dictated to, and I always got the feeling they cared about the customer and the end result. They display a high level of attention to detail. I have a difficult color to paint match (VW - Great Falls Green), and the painters did a stellar job of matching that difficult color. It looks really good. 10/10 here. Unfortunately, the actual repair was more of a 8.5-9/10. Most of the car looks really, really good. And they took extra time to buff the car so as to make sure all the surfaces matched from a finish point of view. The following statement is NOT intended to take away from all ... the positive items of note preceding this next statement. In the area of actual impact there is still a slightly noticeable break in the paint / finish, or a small piece of debris under the clear coat. It's really minor, but, I would have liked to see it 100% or as close to is as reasonable. My estimator assured me that since Gerber's work is warrantied for life, that if it becomes an annoyance to me or develops into a larger area of concern due to weathering and solar effects, I would be entitled to bring it back to be fixed. With that promise on file, I was satisfied enough to receive the car. Lastly, there were a few minor chips that did not end up being completed during the repair. It is not the end of the world, but if I am being honest I would have liked those to be completed so I didn't have to touch them up myself. The fact they were missed is entirely understandable due to the mechanism of damage in my cars case (showered with small metal debris on the highway from a failed u-joint of the vehicle in front of me). I do not hold Gerber at fault for missing these, and my estimator, Trent, assured me they would be happy to take care of it. I just couldn't be without transportation any longer and the estimated repair time for the additional items was another 3 days. If I am unable to satisfactorily touch those truly minor spots up, I will just bring it back to them when I have adequate time to await further repairs. All and all, I am happy with the work completed. Based on previous experiences with other shops throughout the years, I was expecting to have a lot of issues to drill down upon final inspection. The minor issues I have mentioned, still represent a facility and staff that is a cut above the norm. I commend them and recommend them. As an automotive industry professional of 15 years (manager at an Audi/Porsche/VW dealership), I can say without reservation that Gerber is among the best choice you can make when it comes to body work. I wish I could remember my receptionists name as well, but she was STUPENDOUS. read more

John M

MI - 3105 Pielemeier Dr, Chelsea - 5/5/23

great job on repairing deer collision damage!

Susan

MI - 1505 Michigan Ave, Marysville - 5/5/23

They did a great job. I had no idea they would do this, but the car came back completely detailed including the engine compartment. It's like having a new car again!

David M

MI - 1801 Eureka Rd, Wyandotte - 4/26/23

Extremely friendly, and did great work. Basically brand new!

Bradley P

MI - 1801 Eureka Rd, Wyandotte - 4/25/23

I'm so happy with the work that was done on my vehicle. I was told I couldn't get my car in until late May but they were able to get me in early April and have it done in two weeks with weekly updates. My car looks like I just got it off the lot.

Velecia