Michigan Feedback

MI - 2310 S Industrial Hwy, Ann Arbor - 5/19/23

Great customer service. Friendly, knowledgeable and made the experience very pleasant. Thank you!!

Katie K

MI - 2310 S Industrial Hwy, Ann Arbor - 5/19/23

I have been impressed with Gerber's professionalism, responsiveness and overall level of care and communication throughout the process. For the discerning consumer, I would absolutely recommend them. They were open to dialogue throughout the process. I never felt dictated to, and I always got the feeling they cared about the customer and the end result. They display a high level of attention to detail. I have a difficult color to paint match (VW - Great Falls Green), and the painters did a stellar job of matching that difficult color. It looks really good. 10/10 here. Unfortunately, the actual repair was more of a 8.5-9/10. Most of the car looks really, really good. And they took extra time to buff the car so as to make sure all the surfaces matched from a finish point of view. The following statement is NOT intended to take away from all ... the positive items of note preceding this next statement. In the area of actual impact there is still a slightly noticeable break in the paint / finish, or a small piece of debris under the clear coat. It's really minor, but, I would have liked to see it 100% or as close to is as reasonable. My estimator assured me that since Gerber's work is warrantied for life, that if it becomes an annoyance to me or develops into a larger area of concern due to weathering and solar effects, I would be entitled to bring it back to be fixed. With that promise on file, I was satisfied enough to receive the car. Lastly, there were a few minor chips that did not end up being completed during the repair. It is not the end of the world, but if I am being honest I would have liked those to be completed so I didn't have to touch them up myself. The fact they were missed is entirely understandable due to the mechanism of damage in my cars case (showered with small metal debris on the highway from a failed u-joint of the vehicle in front of me). I do not hold Gerber at fault for missing these, and my estimator, Trent, assured me they would be happy to take care of it. I just couldn't be without transportation any longer and the estimated repair time for the additional items was another 3 days. If I am unable to satisfactorily touch those truly minor spots up, I will just bring it back to them when I have adequate time to await further repairs. All and all, I am happy with the work completed. Based on previous experiences with other shops throughout the years, I was expecting to have a lot of issues to drill down upon final inspection. The minor issues I have mentioned, still represent a facility and staff that is a cut above the norm. I commend them and recommend them. As an automotive industry professional of 15 years (manager at an Audi/Porsche/VW dealership), I can say without reservation that Gerber is among the best choice you can make when it comes to body work. I wish I could remember my receptionists name as well, but she was STUPENDOUS. read more

John M

MI - 3105 Pielemeier Dr, Chelsea - 5/5/23

great job on repairing deer collision damage!

Susan

MI - 1505 Michigan Ave, Marysville - 5/5/23

They did a great job. I had no idea they would do this, but the car came back completely detailed including the engine compartment. It's like having a new car again!

David M

MI - 1801 Eureka Rd, Wyandotte - 4/26/23

Extremely friendly, and did great work. Basically brand new!

Bradley P

MI - 1801 Eureka Rd, Wyandotte - 4/25/23

I'm so happy with the work that was done on my vehicle. I was told I couldn't get my car in until late May but they were able to get me in early April and have it done in two weeks with weekly updates. My car looks like I just got it off the lot.

Velecia

MI - 1801 Eureka Rd, Wyandotte - 4/25/23

5 Stars - Excellent staff and service.

sharon k

MI - 700 Doheny Dr, Northville - 4/19/23

They were terrific. Literally received a call from them that it was done before I was scheduled to have the work done (I had to drop it off the night before). Really above and beyond in every regard.

Ed C

MI - 44116 Michigan Ave, Canton - 4/19/23

Job was completed to our satisfaction, on time . Professional and helpful assistance throughout the process.

Steve W

MI - 1505 Michigan Ave, Marysville - 4/18/23

Very easy to make appointments and Nick's estimate was spot on. The work was done beautifully and Nick went over the repair with me to make sure I was fully satisfied and happy. They went above and beyond. The office staff is also friendly and attentive. The waiting area very clean. I will return when I have the occasion to do so.

Maryjean S

MI - 1801 Eureka Rd, Wyandotte - 4/15/23

they did a wonderful job on my truck was really impressed at how clean the truck was when I picked it up the detail was amazing I would give them a 10 in every category many thanks to all the guys at the Wyandotte shop Thanks Gerber!!!!!

BRUCE H

MI - 2596 Airport Rd, Jackson - 4/13/23

Great job everyone

Thomas K

MI - 723 S Wagner Rd, Ann Arbor - 4/8/23

The team at Gerber is friendly, professional, and they did a great job. The repairs to my vehicle weren't super huge, but nonetheless they did nice work bringing it back to new. I was recommended to Gerber by word of mouth, and on Nextdoor. I can now pass along my recommendation too.

Mike B

MI - 2310 S Industrial Hwy, Ann Arbor - 4/1/23

I had a great experience with Gerber after having an unfortunate encounter with a snowbank in my Mini Cooper. All the staff were friendly, professional, and helpful especially the estimator, Jason. The repair work was completed earlier than expected, and they even washed my car & cleaned the inside. The car looked like new when I picked it up. Now that's what I call customer service!

Diane

MI - 3800 Broadmoor Ave, Kentwood - 3/30/23

I brought my 2019 Subaru Outback in for repairs following a crash in which I was rear-ended. My service advisor was Presten, who did an amazing job of keeping me updated regarding the repair process, as well as being patient with my questions and following up with a couple of lingering issues. The process couldn't have been easier and my car looks as good as new!

Mike F