Michigan Feedback
MI - 921 Brown Rd, Orion - 10/22/16
Excellent service from the receptionist to the individual(s ) who did the actual body work on my wife's KIA. The industry standard for the amount of damage was 1 week from start to finish. Gerber had it done in 4 days. The damaged front end looks brand new and I really appreciate that they stand by their work as long as we own the car.
MI - 1201 Northland Dr, Rockford - 10/16/16
The staff is wonderful and so helpful. They always have a smile and are cheerful no matter what the problem.
MI - 1435 Townline Rd, Benton Harbor - 10/13/16
Excellent customer service! Surpassed my expectations on completion of the repair, quality of work, and attention to detail.
MI - 1908 E Sternberg Rd, Muskegon - 10/13/16
Excellent professional, quick service
MI - 13741 9 Mile Rd, Warren - 10/11/16
Did great job. Excellent customer service. Would highly recommend their shop. Justin was friendly and informative.
MI - 165 W 14 Mile Rd, Clawson - 10/11/16
It took two times for Gerber to fix my car to my satisfaction. There are some minor things that weren't repaired to preaccident state (ex. The trim of the car are not all properly aligned), but those things aren't noticeable unless you're close up. They worked with me until I was satisfied which is most important. Take the time to go over your damages with them before and after repairs.
MI - 1435 Townline Rd, Benton Harbor - 10/10/16
Don and company did an excellent job repairing my car. The paint job looked really good!
MI - 5707 Alpine Ave, Comstock Park - 10/7/16
I went to Gerber collision and glass on Alpine today to get a problem looked at with my car. The door would drop when we'd open it. They looked at it and studied the problem. Through the whole process they were very courteous and helpful. They then decided to take it back and look at it a little closer to see what would need to be done on a scheduled return visit. They came back 10 minutes later with my vehicle completely fixed and told me there would be no charge. Now that's great customer service!!!! Thank you guys for your generosity!
MI - 921 Brown Rd, Orion - 10/4/16
Customer Service Reps were very nice in the store. They called me when part was ready and made the appt. I was able to have my mirror replaced in one hour
MI - 1435 Townline Rd, Benton Harbor - 10/3/16
they fixed my truck and i couldn't be happier. very nice people
MI - 1908 E Sternberg Rd, Muskegon - 10/3/16
The car looks great. Awesome communication.
MI - 270 E Merkey Rd, Manistee - 10/3/16
The staff at this location was very thorough and attentive. Our Trailblazer came back looking great on the side where the damage was.
MI - 165 W 14 Mile Rd, Clawson - 10/2/16
Jose T H. is the reason I choose Gerber for the collision repair. His customer service and concern for my safety in my visit for an estimate was the key to making me feel very confident that Gerber / Jose T would do the very best job out of the five shops I received estimates from. Jose went so far to insist that he vacuum the broken glass from the interior of my car to make it safe to drive. This was before he had any idea that I would place the work with Gerber. It was exceptional customer service and speaks loudly to his work ethic and promotion of the company Please see that he gets proper recognition for this work and exceptional customer service. He certainly did not have to do it and the (5) other collision shops I visited that day didn't offer or think twice about it.The completed work was flawless and Jose walked out in a heavy ... read more
MI - 1630 Airport Rd, Waterford - 9/29/16
Quick, efficient & well done. Very cooperative. Appreciated the rides from the porter.
MI - 8479 Mason Dr, Newaygo - 9/27/16
Amazing service, friendly, and they go above and beyond to serve you the customer on a personal level. Their first priority is to make sure the customer is satisfied. Repair work is wonderfully done. They even vacuumed my car! (Which for a busy Mom is wonderful). Mike and his team kept in touch with updates, and times to when the car would be finished. They also went above and beyond to help us with our repair. I would give them a million stars if that were an option. Wonderful company, highly recommend. Ever grateful, blessings to this company!!!!!
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