Nevada Feedback

NV - 3009 E Post Rd, Las Vegas - 12/10/14

Kris was polite and professional. He was thorough with his instructions regarding the windshield replacement do's and don'ts. Well done installation!

Dan A

NV - 3009 E Post Rd, Las Vegas - 12/9/14

They did a wonderful job as usual. This is the third time I have had the pleasure of using this location and each time it just get better. They are alway friendly and on time with everything that they say they will do. I had need of a rental and Cathy called the rental company for me and had them come out and pick me up. Upon completion of the job it was just a matter of dropping of the rental at their location and again Cathy made the arrangements for the pick up. The repairs were done on time and the car looks great. When there was a delay due to additional damage being found Gerber handled the changes with the insurance company and had the vehicle done at the same time that I received notice from the insurance company that the additional repairs had been approved. Can't get better service than that.

Rick S

NV - Mobile Glass Services - 12/4/14

Kris replaced my windshield in my jeep. He did an awesome job, was on time, professional and very polite.

michael

NV - 5415 S Decatur Blvd, Las Vegas - 11/28/14

The staff here was super helpful and knowledgeable. I made my appt. on line via GEICO, reserved the rental, showed up on my scheduled appt. day, adjuster was prompt and super friendly. Estimator and rep quickly processed my claim, I went right next door (HOW CONVENIENT IS THAT?) and picked up my waiting rental vehicle with Enterprise. Dropped my car on a Tuesday, morning, was notified on Friday morning that it was done and ready to come home. I would have given FIVE stars except I have to return because a piece is missing from inside my trunk that covers the lights and it looks like they forget to place back that cover piece and now I have to go back to pick it up necessitating another trip to Gerber, but the body work is seamless, and there is no evidence that the car had even sustained any damage. What a wonderful experience, so not the ... norm these days. Should I need again you will be the first contact I make for auto body repairs. Thanks so much Gerber!!!! read more

Kimberly F

NV - 3009 E Post Rd, Las Vegas - 11/20/14

I am 61 years old and have had my share of dealing with repairs to my cars, Gerber collision is #1 on my list now , Aremy J A. was the best customer service man that I have ever dealt with in any profession, he was very informative of the procedures and what I should expect from Gerber during the repair of my vehicle, his communication was perfect, he was polite and respectful and completely aware of my needs, he even referred me to Enterprise rentals to make the whole process go easier. My car was fantastic when I picked it up , everything was perfect, he even greeted me by name when I entered the office.. I will definitely suggest to all my friends that if they ever need to have work done to go to Gerber. You have a winner on your team with Aremy J A. I will return if I need any work done.Thank You Aremy and thank you Gerber for having ... such a great man working for you. read more

Michael M

NV - Mobile Glass Services - 11/15/14

I was extremely pleased with you service technician, Kris S. He was very professional, courtesy & knowlageable! He did an excellent job of replacing my window! I would highly recommend your services to anyone! Thank you! And your pricing was very fair & reasonable. One of you competitors quoted me 2 1/2 times more that what your charges were. They should be ashamed of themselves! Thank you again!

JoAnn W

NV - 3009 E Post Rd, Las Vegas - 11/2/14

Great service and follow up from start to finish. I hope I never need their services ever again, but if I do, I am definitely coming back.

Michael K

NV - Mobile Glass Services - 11/1/14

Kris S. was the installer who came to my house to install my windshield. He was great and did a perfect job!

Arthur R

NV - 3009 E Post Rd, Las Vegas - 10/29/14

outstanding service, quick and efficient, top grades in cleanliness and friendliness

Roger M

NV - 3009 E Post Rd, Las Vegas - 10/17/14

Very knowledgeable and friendly staff, they were a delight to work with.

David J

NV - 5947 Boulder Hwy, Las Vegas - 10/9/14

I am giving them five stars because I have no reason not too. The whole experience was as easy as it could possibly be for me. The entire process was explained and I had lots of opportunities to ask questions, which were answered. At drop off, the Geico rep, and Gerber collision rep both checked the damage to my Sienna, and I was told they would have an estimate later that day because they needed to remove some panels of the car to accurately asses the damage and estimate repair time. Got a call later that day, exactly like they said they would. After the inspection, I picked up my rental car at the same location. Again the rep, explained the agreement and got me down the road in just a few minutes. Total time there during the drop off was probably fifeteen to twenty minutes. Much quicker than I thought it would take. My car was repaired ... ahead of the estimated time, and the pickup was even quicker and easier. No complaints from me, smooth operation. You can tell they know what they are doing. read more

Peter H

NV - 5415 S Decatur Blvd, Las Vegas - 10/1/14

I am giving positive feedback on my experience with Gerber Collision and Glass. When asked where I want my car to be towed I immediately replied Gerber Collision. Although, being involved in a collision is very stress inducing I must say that my experience was made better with the help of Erika Lopez-Oseguera and the rest of the team at Gerber. It took a little longer to repair than I expected but I was consistently kept informed by Erika as to when my car would be ready. On the day I picked up my car, the front desk personnel was wonderful and professional. Thank you thank you thank you!!! MY CAR WAS BEAUTIFULLY DONE! Though I don't know the names of each and every person who took care of my car, I would like you to pass words of thanks to each and every person even the person who hand washed it at the end. In this day of sub-par ... customer service this experience was more than refreshing. Thanks Again. P.S. I hope to not see you again......nothing personal. read more

Cynthia H

NV - 5947 Boulder Hwy, Las Vegas - 9/26/14

Kris S. was informative, clear, and concise in explaining what was going to happen. He was a pleasant person to work with and knows what he is doing. I am very pleased with the experience. You are lucky to have him as an employee.

Suzanne M

NV - 5415 S Decatur Blvd, Las Vegas - 9/20/14

Erika was great and very helpful after having a bang on my new 3 month old SUV. Job was done well and like the daily text on updates, sure is great

Roanld H

NV - Mobile Glass Services - 9/17/14

Kris S. was my mobile technician and he was cordial, polite and very clear on the expectations and guidelines to follow after my windshield was replaced. He was later than the timeframe I was given but he did call at 11:59 and arrived within his estimated 1/2 hour and did a great job and I appreciated him calling and arriving when he said he would. I would call Kris again for any future glass needs.

Linda G